Prior authorization requirements for UnitedHealthcare Complete
This document lists services and CPT/HCPCS/ICD-10 codes that require prior authorization for UnitedHealthcare Complete members and provides portal submission instructions; it applies to all states noted in the document and to providers submitting requests for covered members.
No material clinical or coverage changes in this revision.
Coverage & Authorization Criteria
Coverage stance excerpts
Stated coverage stance and criteria excerpts present in this portion of the document include:
Prior authorization and notification criteria (partial)
Services and drugs listed require prior authorization or notification as specified.
Cardiovascular prior authorization guidance
Prior authorization stance and notes
Prior authorization criteria (enumerated codes)
Entries in this section indicate when prior authorization is required and list CPT/HCPCS/ICD codes to which the requirement applies.
Extracted authorization criteria (partial)
Selected coverage/authorization notes from the document extract.
Prior authorization and coverage notes (excerpt)
Coverage and prior authorization requirements for listed services
Listed service coverage criteria (partial)
Coverage and prior authorization/notification requirements for services listed below:
Prior authorization required
Coverage/authorization stance for listed services
Injectables prior authorization summary
Prior authorization requirement and submission instruction for listed injectable codes
Code-level prior authorization listing
Codes listed in this section are associated with colony stimulating factors or related injectables and are subject to UnitedHealthcare prior authorization/predetermination processes.
Prior authorization / Predetermination requirement (code list)
The document lists specific J‑codes for colony stimulating factors that require prior authorization or predetermination.
Prior authorization and coverage notes
Prior authorization requirements and state-specific notes found in the listed sections.
Prior authorization requirements (codes-level)
Codes in this section require prior authorization or have additional information noted.
Prior authorization requirements and exceptions
Services and codes in this section require prior authorization unless an exception is noted.
CPT / HCPCS / ICD-10 Code Lists
| 23470 | Arthroplasty (example code listed) |
| 24360 | Arthroplasty (additional listed code) |
| 24365 | Arthroplasty (additional listed code) |
| 25442 | Arthroplasty (additional listed code) |
| 25449 | Arthroplasty (additional listed code) |
| 27125 | Arthroplasty (hip) |
| 27137 | Arthroplasty (hip) |
| 27440 | Arthroplasty (knee) |
| 27445 | Arthroplasty (knee) |
| 27487 | Arthroplasty (knee) |
| C50.029 | |
| C50.911 | |
| C50.912 | |
| C50.919 | |
| C50.819 | |
| C50.811 | |
| C50.812 | |
| C50.619 | |
| C50.612 | |
| C50.519 |
| C50.021 | Malignant neoplasm of nipple and areola of right female breast |
| C50.022 | Malignant neoplasm of central portion of right female breast (example) |
| 33285 | |
| 37220 | |
| 37221 | |
| 37224 | |
| 37225 | |
| 37226 | |
| 37227 | |
| 37228 | |
| 37229 | |
| 37230 |
| I70.221 | |
| I70.222 | |
| I70.223 | |
| I70.228 | |
| I70.229 | |
| I70.231 | |
| I70.232 | |
| I70.233 | |
| I70.234 | |
| I70.235 |
| M86.362 | |
| M86.369 | |
| M86.371 | |
| M86.372 | |
| M86.379 | |
| M86.38 | |
| M86.39 | |
| M86.40 | |
| M86.451 | |
| M86.452 |
| J9370 | Colony stimulating factor (listed) |
| J9376 | Colony stimulating factor (listed) |
| J9380 | Colony stimulating factor (listed) |
| J9382 | Colony stimulating factor (listed) |
| J9390 | Colony stimulating factor (listed) |
| J9393 | Colony stimulating factor (listed) |
| J9394 | Colony stimulating factor (listed) |
| J9395 | Colony stimulating factor (listed) |
| J9400 | Colony stimulating factor (listed) |
| J9600 | Colony stimulating factor (listed) |
| 58150 | Hysterectomy CPT code |
| 96130-96139 | Medicine services and procedures (neurocognitive/behavioral assessment codes referenced) |
| C43.0 | |
| C44.1391 | |
| C44.521 | |
| C43.10 | |
| C44.1392 | |
| C44.529 | |
| C4A.21 | |
| C43.111 | |
| C44.191 | |
| C44.590 |
How Providers Obtain Authorization & Required Actions
Submit prior authorizations via UHC Provider Portal
Submit prior authorization requests using the Prior Authorization and Notification tool on the UnitedHealthcare Provider Portal (UHCprovider.com). Sign in with your One Healthcare ID, select the Prior Authorization and Notification tab, and follow the portal workflow. Prior authorization is not required for emergency or urgent care; member-specific benefit plans and site-of-service reviews must be referenced when deciding coverage.
Services flagged as requiring prior authorization
Many surgical categories list 'Prior authorization required' for the CPT/HCPCS codes shown in the document (examples include arthroplasty, arthroscopy, bariatric surgery, and breast reconstruction [non-mastectomy]). Providers must check the listed codes and obtain authorization before scheduling elective services.
Prior authorization required for non-mastectomy breast reconstruction
Prior authorization is required for breast reconstruction (non-mastectomy) when billed with the listed diagnosis codes; obtain authorization per the portal instructions provided in this document.
- See listed ICD-10 diagnosis codes (e.g., C50.021, C50.022, C50.121, etc.) in the breast reconstruction section for which prior authorization is required.
Breast reconstruction (non-mastectomy) — PA required for listed ICD-10 codes
Prior authorization is required for breast reconstruction (non-mastectomy) associated with the listed diagnosis codes; providers must submit requests using the portal process described in this document.
- Diagnosis codes include multiple C50.* codes (see breast reconstruction entries) that trigger the prior authorization requirement.
PA required — outpatient colony‑stimulating factors and bone‑modifying agents
Prior authorization is required for colony-stimulating factor drugs and bone-modifying agents administered in an outpatient setting for a cancer diagnosis; many specific J‑ and Q‑codes are listed and require authorization (some codes also require PA when used for non-oncology diagnoses).
Cardiology outpatient/office procedures — notify or obtain PA before performance
Notification or prior authorization is required for participating physicians before performing listed outpatient and office-based cardiology procedures (diagnostic catheterizations, electrophysiology implants, echocardiograms, stress echocardiograms).
How to obtain notification/prior authorization
For notification or prior authorization requests, submit online using the Prior Authorization and Notification tool on the UnitedHealthcare Provider Portal (UHCprovider.com) or call 866-889-8054 as applicable for the service.
Cardiovascular procedures — prior authorization required
Cardiovascular services require prior authorization where indicated; providers must review the cardiovascular entries and obtain authorizations for the listed procedures before providing elective services.
Exceptions and age‑based prior authorization limits — check code notes
Some CPT/HCPCS entries include exceptions or age-based limits; notes state '*Prior authorization is not required for these diagnosis codes.' and '**Prior authorization required for members ages 18 and older.' Review code-level notes for exemptions and age restrictions.
- Check code-specific additional information fields for notes on exemptions and age-based prior authorization requirements.
PA and site‑of‑service review — may apply (TX exception noted)
Prior authorization is required and site-of-service review may apply for services listed in this document; site-of-service review is noted to apply for all states except Texas for certain entries.
- Site-of-service review may be performed as part of prior authorization for indicated codes; verify state-specific rules in the listing.
Listed CPT/HCPCS codes — prior authorization required (see code lists)
Specific CPT/HCPCS codes throughout the document are explicitly marked 'Prior authorization required' (examples include cartilage implants, inpatient video EEG, certain chemotherapy and injectables); providers must obtain authorization for those codes before services are rendered.
Continuous glucose monitoring — PA for type 2 and gestational diabetes
Continuous glucose monitoring devices require prior authorization when used for type 2 or gestational diabetes; prior authorization is not required for type 1 diabetes per the document.
DME — prior authorization required for listed HCPCS E‑codes
Durable medical equipment (DME) items listed (HCPCS E‑codes and others) require prior authorization; prosthetics are noted as not categorized as DME and have separate listings.
DME HCPCS E‑codes — PA required (listed entries)
Prior authorization is required for the listed HCPCS E‑codes for DME noted in the document; follow portal submission instructions to obtain authorization for these items.
Foot surgery — PA required; site‑of‑service review may apply (state exceptions)
Foot surgery CPT codes listed require prior authorization; site-of-service review may apply for the listed codes except in Texas and Wisconsin where site-of-service review exclusions are noted while PA still applies.
FESS procedures — PA required for listed CPTs
Functional endoscopic sinus surgery (FESS) CPT codes listed require prior authorization for some items; providers should obtain PA for the enumerated CPT codes before scheduling.
Gender dysphoria treatments — notification/PA required with F64.x or Z87.890
Notification or prior authorization is required for gender dysphoria–related procedures when submitted with diagnosis codes F64.x or Z87.890; providers must submit requests for the listed CPT codes per the document.
Gender dysphoria — PA/notification required (check state exclusions)
Notification or prior authorization is required for gender dysphoria–related procedure codes submitted with diagnosis codes F64.x or Z87.890; review state-specific exclusions noted in the listing.
Genetic/molecular testing (BRCA) — PA/notification required; ordering provider must supply lab and test name
Genetic and molecular testing, including BRCA testing performed in an outpatient setting, requires prior authorization/notification; the ordering provider must indicate the laboratory and test name and payment is authorized only for CPT codes registered with the Genetic and Molecular Testing Prior Authorization/Notification Program.
Home health — PA varies by plan; check member benefit document
Home health prior authorization requirements vary by member benefit plan; providers must reference the member-specific benefit plan document and the CPT/HCPCS codes listed to determine coverage and any PA requirements.
Hysterectomy — prior authorization required for listed codes
Hysterectomy procedures require prior authorization for the CPT codes listed in the document; obtain PA before scheduling these surgeries.
IMRT — PA required (codes 77385, 77386, G6015, G6016)
Intensity-modulated radiation therapy (IMRT) requires prior authorization; listed codes include 77385, 77386, G6015, and G6016 and must be authorized before treatment.
Infertility services — PA required (state exclusions noted)
Infertility diagnostic and treatment services require prior authorization for the listed codes in all states, with specific state exclusions noted for certain codes; providers must obtain PA per the listing before providing services.
Injectables — prior authorization required for listed J/Q codes
Injectable medications across multiple therapeutic areas are subject to prior authorization; many J‑codes and Q‑codes are listed (examples provided) and require PA or predetermination as indicated.
Unclassified J‑codes (J3490/J3590) — portal submission required
For unclassified injectable codes J3490 and J3590, notification/prior authorization is required and prior authorization requests must be submitted online using the Prior Auth Provider Portal at UHCprovider.com (Sign In).
- The portal is the only channel available for PA submission of unclassified J‑codes per the document.
Listed injectables — PA applies to enumerated J/Q codes
The document includes numerous specific HCPCS/J‑ and Q‑codes for injectables that are subject to prior authorization; providers must refer to the listed codes and obtain authorization as instructed.
Injectable medication code lists — PA/predetermination process applies
The document enumerates many J‑ and HCPCS codes for injectable medications; entries in those listings indicate the medications are subject to the prior authorization/predetermination process described.
Colony‑stimulating factor J‑codes — PA required (see 'how to obtain PA')
Multiple J‑codes for colony‑stimulating factors are listed with notes directing providers on how to obtain prior authorization; obtain PA for these codes before administration in outpatient settings for cancer supportive care.
Injectable/predetermination codes — PA/predetermination applies
The injectables and predetermination section indicates listed medications require prior authorization or predetermination; providers should follow the portal instructions and the code-level notes for submission.
Additional injectable codes — PA reference present
Additional injectable J‑codes are listed throughout the document with prior authorization references; providers must obtain authorization for the listed injectable products per the portal process.
Injection arthrogram — PA required; site‑of‑service review applies (TX exception)
Injection arthrograms require prior authorization in all states; site‑of‑service will be reviewed as part of the prior authorization process for the listed codes except in Texas.
- Example code referenced: 27096; note that site‑of‑service review applies except in Texas.
Mastectomy and supplies — PA required; state exclusions noted
Prior authorization is required for mastectomy and for the listed medical and surgical supplies (A‑codes); mastectomy exclusions are specified for several states.
Procedures and device implantation — PA required for listed codes
Prior authorization is required for specified medicine services/procedures (e.g., 96130–96139) and for orthognathic surgery and neurostimulator implantation codes listed; obtain PA before scheduling these procedures.
- Medicine services examples: 96130–96139.
- Orthognathic surgery examples: 21127, 21141–21156, 21193–21199 (see orthognathic section).
Extensive CSF (J‑code) listings — PA referenced across entries
The document provides an extensive list of colony‑stimulating factor HCPCS/J‑codes; many entries include 'how to obtain prior authorization' placeholders that indicate PA is required for those products.
Orthognathic surgery — PA required for listed CPTs
Multiple orthognathic surgery CPT codes are listed and the section includes 'Additional information = Prior authorization required.' Providers must obtain PA for the orthognathic CPTs enumerated.
Orthotics & prosthetics — PA required for listed HCPCS L‑codes
Extensive orthotics and prosthetics HCPCS L‑code listings are included and many entries reference how to obtain prior authorization; providers must seek PA for the listed orthotics/prosthetics codes.
Pain injections and pain management — PA required for all states; site‑of‑service reviewed
Prior authorization is required for pain injections and many pain management CPT/HCPCS codes for all states; site‑of‑service will be reviewed as part of prior authorization and may apply except for Texas in some notes.
PA requirements and site‑of‑service review — colony‑stimulating factor and other codes
Prior authorization is required for the listed colony‑stimulating factor HCPCS L‑codes and other listed procedures; site‑of‑service review is noted for many listings and may affect authorization outcomes.
Flap repair (14020/14021/14061) — PA exception when billed with skin cancer (state‑limited)
Flap repair CPTs 14020, 14021, and 14061 are an exception: they will not require prior authorization when billed with skin cancer diagnoses, but this exception applies only to Florida, Illinois, Maryland, Michigan, Virginia and Washington.
- The flap repair exception is limited to the states listed and applies only when billed with skin cancer diagnosis codes.
Definitions & Notes
Policy Revision History
Policy became effective for UnitedHealthcare Complete prior authorization requirements.
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