Western Health Advantage Contact Directory
12 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 888-877-5378 | Appeals Disputes | All | N/A | Provider Dispute Resolution TTY/TDD | View source |
| 916-563-2250 | Appeals Disputes, Medical Management | All | Monday through Friday, 8 a.m. to 5 p.m. | WHA clinical staff for medical management questions; providers are instructed to call Member Services and ask to speak with a Medical Management representative. - Provider Dispute Resolution inquiries or filing instructions | Medical Management representative | View source |
| 916-614-6096 | Provider Services | All | Monday through Friday, 8 a.m. to 4 p.m. (excluding holidays) | Provider Relations | View source |
| 844-870-2178 | Provider Services | All | Monday through Friday, 8 a.m. to 4 p.m. (excluding holidays) | Provider Relations toll-free | View source |
Fax
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 916-568-0278 | Medical Management | Commercial | N/A | Medical Management Department fax. - Medical Management Department | View source |
| 916-568-5280 | Pharmacy | Commercial | N/A | Prescription drug prior authorization or step therapy exception requests. - pharmacy prior authorization; Form 61-211 | View source |
| 916-568-0331 | Provider Services | Commercial | N/A | Provider Relations fax. - Provider Relations | View source |
| 916-568-0126 | Provider Services | All | N/A | Provider Relations fax | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Western Health Advantage Mail Service, Attn: Claims Processing, PO BOX 14952, Salem, OR 97309 | Claims Submission | Medicare | N/A | Medicare members and their plan risk or out-of-area claims and/or direct Medicare member reimbursements | View source |
| WHA, Attention: HPDM Department, 2349 Gateway Oaks Drive Suite 100, Sacramento, CA 95833 | Medical Management, Provider Services, Appeals Disputes, Claims Submission | All | N/A | Medical Management Disease Management Program referral mailing address. | Provider Relations mailing address. - HPDM Department | Provider Relations | Provider Dispute Resolution Request mail-to address | Plan risk claims only – all | Provider Dispute Resolution – mailing address for provider disputes for denied, contested or adjusted claims | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| directory@westernhealth.com | Provider Services | All | N/A | Provider Relations – provider directory | View source |
| providerrelations@westernhealth.com | Provider Services | All | N/A | Provider Relations – general | View source |
Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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