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    OpenPayerToolsPayer Contact DirectoryVNS Health

    VNS Health Contact Directory

    13 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Sep 2, 2026 from the payer's published directories.

    Phone

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    646-771-1909Behavioral HealthCommercialN/AIndividual Carelon Behavioral Health staff contact listed in SelectHealth Provider Reference Guide to help troubleshoot behavioral health issues and referrals. - SelectHealth – Carelon Behavioral Health staff contact (Michael Etheridge) for troubleshooting behavioral health issues and expediting referrals.View source
    855-735-6098Behavioral HealthCommercialN/ACarelon Behavioral Health contact in SelectHealth Provider Reference Guide; described as available 24/7. - SelectHealth from VNS Health – Carelon Behavioral Health service number for behavioral health issues and referrals.View source
    866-783-0222Claims Status, Prior Authorization, Provider ServicesAllMonday–Friday, 8 am–5 pm | Monday – Friday, 8 am – 5 pmListed on VNS Health Health Plans claims/billing page as the number to call; also identified in provider manual as Provider Services line for claim status and other inquiries. | Provider Services number referenced in VNS Health Plans Contact Us page; providers instructed to call with questions. | Provider services phone line for in-network health plan providers, as listed on VNS Health main contact page. - For questions about pre-authorization requests or claims submitted, as indicated on Pre-Authorization Request Form.View source
    877-282-7012DentalAllVendor Provider Service Line; hours not specified in snippetDental network is delegated to Healthplex/UnitedHealthcare Dental; online search snippet lists vendor provider service line. - Dental provider services line for dental provider questions; dental vendor Healthplex/UnitedHealthcare Dental.View source
    877-309-9493PharmacyCommercial24 hours a day, 7 days a weekMagellan is identified as the pharmacy prior authorization vendor for SelectHealth beneficiaries; instructions direct prescribers to this number. - SelectHealth beneficiaries – call Magellan and select option 2 for prescriber for Rx prior authorization.View source

    Fax

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-268-2990PharmacyCommercialN/AFax number for NYRx prior authorization forms used for SelectHealth pharmacy benefits, as listed in SelectHealth Provider Reference Guide. - SelectHealth beneficiaries – fax NYRx prior authorization forms for prescription drugs.View source
    212-897-9448Prior AuthorizationMedicaidN/APlan-specific pre-authorization fax number listed on VNS Health Pre-Authorization Request Form. - Medical prior authorization requests for VNS Health MLTC (Medicaid) plans.View source
    646-459-7731Prior AuthorizationCommercialN/APlan-specific pre-authorization fax number listed on VNS Health Pre-Authorization Request Form. - Medical prior authorization requests for SelectHealth from VNS Health plans.View source
    866-791-2214Prior AuthorizationMedicareN/APlan-specific pre-authorization fax number listed on VNS Health Pre-Authorization Request Form. - Medical prior authorization requests for VNS Health Medicare plans.View source
    866-791-2213Prior Authorization, Appeals DisputesAllMonday – Friday, 8 am – 5 pmContact Us – VNS Health Plans page instructs to fax certain requests to this number. | Fax number for submitting grievances and appeals, as listed on contact us page. - General fax line referenced for plan requests (e.g., authorizations) in Contact Us content.View source

    Mailing Addresses

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    VNSNY CHOICE FIDA Complete, P.O. Box 3715, Scranton, PA 18505Claims SubmissionAllN/AClaims mailing address for VNSNY CHOICE FIDA Complete (legacy product). - VNSNY CHOICE FIDA CompleteView source
    VNSNY CHOICE MLTC/Total/Select Health, P.O. Box 4498, Scranton, PA 18505Claims SubmissionAllN/AClaims mailing address for VNSNY CHOICE MLTC/Total/Select Health (earlier branding). | Paper claims mailing address for VNS Health Health Plans (per provider reference/claims pages). - VNSNY CHOICE MLTC/Total/Select HealthView source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Michael.Etheridge@vnshealth.orgBehavioral HealthCommercialN/AEmail contact for Carelon Behavioral Health staff member listed in SelectHealth Provider Reference Guide. - SelectHealth – email contact for Carelon Behavioral Health staff (Michael Etheridge) to assist with behavioral health referrals and issues.View source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from VNS Health

    • VNS Health prior authorization
    • VNS Health coverage criteria
    • All VNS Health policy updates

    More from VNS Health

    • VNS Health prior authorization
    • VNS Health coverage criteria
    • All VNS Health policy updates

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    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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