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    OpenPayerToolsPayer Contact DirectoryUPMC Health Plan

    UPMC Health Plan Contact Directory

    18 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    11 rows

    ContactPurposeLine of BusinessHoursNotesSource
    888-249-5646Behavioral HealthAllMonday through Friday, 8 a.m. to 5 p.m.Behavioral Health contact line (provider-facing per contact page).View source
    888-777-8754Behavioral HealthAllN/AUPMC Health Plan Behavioral Health Services line; described as Behavioral Health Services with hours listed on behavioral health resources page. - Behavioral Health ServicesView source
    866-918-1595Claims Status, Provider Services, Credentialing EnrollmentAllMonday through Friday, 8 a.m. to 5 p.m.Provider Services contact for questions about where to submit a credentialing application. - UPMC Health Plan (Commercial) — claims status by phone when not using portal | UPMC Health Plan (Commercial) — general Provider Services line | Questions re: application submissionView source
    412-454-5264Credentialing EnrollmentAllN/AProvider Network contact phone for submitting network participation requests for credentialing. - Network participation requests – credentialingView source
    800-979-8762PharmacyAllN/AUPMC Health Plan Pharmacy Services contact for prior authorization requests for medications not listed on PA forms page. - Pharmacy Services – general PA inquiriesView source
    800-396-4139PharmacyAllN/APharmacy Department contact listed on general contact page (provider-facing). - Pharmacy DepartmentView source
    800-425-7800Prior Authorization, Medical ManagementAllMonday through Friday, 8 a.m. to 4:30 p.m.Clinical Operations/Utilization Management Department for questions or instructions on how to submit prior authorizations, including during system outages. | Utilization Management Department for prior authorization questions or additional information. - Utilization Management DepartmentView source
    866-441-4185Provider ServicesCommercialMonday through Friday, 8 a.m. to 5 p.m.UPMC Behavioral Health Services (BHS) — provider lineView source
    844-860-9303Provider Services, Behavioral HealthMedicaidMonday through Friday, 8 a.m. to 5 p.m.Provider Services contact for Medical Assistance program UPMC Community HealthChoices. - UPMC Community HealthChoices (Medical Assistance) — Provider Services | Listed under Behavioral Health contactsView source
    877-539-3080Provider Services, PharmacyMedicareMonday through Friday, 8 a.m. to 5 p.m.Provider Services contact for UPMC for Life (Medicare). | Pharmacy-related contact listed under Medicare/UPMC for Life on general contact page. - UPMC for Life (Medicare) | UPMC for Life (Medicare) pharmacy-related contactView source
    800-650-8762Provider Services, PharmacyMarketplaceMonday through Friday, 8 a.m. to 5 p.m.Provider Services contact for UPMC for Kids (CHIP). | Pharmacy-related contact listed under UPMC for Kids (CHIP) on general contact page. - UPMC for Kids (CHIP) | UPMC for Kids (CHIP) pharmacy-related contactView source

    Fax

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    412-454-7722PharmacyAllN/AFax number for submitting prior authorization requests to Pharmacy Services using PA forms. - Pharmacy prior authorization fax – all lines of businessView source

    Mailing Addresses

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    UPMC for You, PO Box 2995, Pittsburgh, PA 15230-2995Claims SubmissionMedicaidN/AUPMC for You (Medical Assistance) paper claimsView source
    UPMC for Kids, PO Box 2999, Pittsburgh, PA 15230-2999Claims SubmissionCommercialN/AUPMC for Kids (CHIP) paper claims | UPMC Health Plan (Commercial) paper claims; address listed in claims procedures section as generic UPMC Health Plan claims addressView source
    UPMC Community HealthChoices, PO Box 106042, Pittsburgh, PA 15230-106042Claims SubmissionMedicaidN/AUPMC Community HealthChoices (Medical Assistance) paper claimsView source
    UPMC Health Plan Pharmacy Services, [full address as listed in manual]PharmacyAllN/AMailing address for Pharmacy Services to submit prior authorization requests by mail. - Pharmacy prior authorization – mail submissionsView source
    UPMC Health Plan Utilization Management Department, U.S. Steel Tower, 37th Floor, 600 Grant Street, Pittsburgh, PA 15219Prior Authorization, Provider Services, Credentialing EnrollmentAllN/AMailing address to submit written prior authorization requests, including supporting documentation, to Utilization Management. | Mailing address for submitting credentialing/network participation applications. - Written PA requests | UPMC Health Plan Provider Services mailing address (general provider correspondence, not specifically claims) | Network applications – initial processingView source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    ProviderNetworkInquiries@upmc.eduCredentialing EnrollmentAllN/AEmail address for sending credentialing/network participation applications and related documents. - Provider network inquiries and application submissionView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

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    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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