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    v1.0.30
    OpenPayerToolsPayer Contact DirectoryUnitedHealthcare

    UnitedHealthcare Contact Directory

    35 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    14 rows

    ContactPurposeLine of BusinessHoursNotesSource
    877-614-0484Behavioral HealthAllNot listedBehavioral health and substance use support line; page indicates provider-facing use as part of contact us listing - Behavioral health and substance use services support line | Visit Optum Provider Express or call for behavioral health supportView source
    800-527-1764DentalMedicaidNot listedTexas Medicaid dental provider services from Provider Appeals/Complaints page - Texas Medicaid dental Provider Services – general provider inquiries, including complaints and claim disputesView source
    800-822-5353Dental, Provider ServicesCommercial, MedicaidNot listedDental Provider Services number from UHC Dental provider contact page - Participating dental provider services for UnitedHealthcare Dental – commercial and Medicare Advantage plans referenced on dental provider site | Texas Medicaid dental Provider ServicesView source
    800-842-1109Edi Electronic ClaimsAllN/AEDI Support – all UnitedHealthcare plans unless otherwise specifiedView source
    800-210-8315Edi Electronic ClaimsMedicaidN/AUnitedHealthcare Community Plan EDI SupportView source
    800-711-4555Pharmacy, Prior AuthorizationAllNot listedOptum Rx is the PBM for UnitedHealthcare pharmacy benefits - Optum Rx prescriber prior authorization line for pharmacy drug prior authorization requests | Medicare Part D prescription drug prior authorization department (provider line)View source
    800-995-0480Prior AuthorizationMedicareN/APreferred Care Partners Medicare Advantage prior authorizationView source
    866-273-9444Prior AuthorizationMedicareN/APreferred Care Network Medicare Advantage prior authorizationView source
    888-397-8129Prior AuthorizationMedicareN/AAlternate Medicare Advantage prior authorization contact listed in plan-specific prior authorization requirementsView source
    888-887-9003Prior AuthorizationMedicaid24/7Listed under Community Plan and DSNP on UHC provider contact page - Clinical Authorization Services line to check status of existing prior authorization or ask questions for Community Plan and DSNP | Texas Community Plan prior authorization questions and Clinical Authorization ServicesView source
    877-842-3210Prior Authorization, Provider ServicesAllNot listedProvider Services line that can submit prior authorization requests if portal cannot be used | Widely used Provider Services number listed as a way to submit prior authorization requests when portal is unavailable - General medical prior authorization requests by phone for providers | General provider services – includes claims status, phone-submitted prior authorization, appeal/reconsideration status, and peer-to-peer scheduling per third-party provider phone guide | If unable to use UnitedHealthcare Provider Portal for prior authorization and notification | General provider assistanceView source
    866-889-8054Prior Authorization, Provider ServicesAllMonday–Friday, 7 a.m.–7 p.m. local timeFor UnitedHealthcare commercial and MA benefit plans listed in the Administrative Guide | Described in UnitedHealthcare Care Provider Administrative Guide as a provider support line - Medical prior authorization requests for UnitedHealthcare, UnitedHealthcare Flexwork, Level2, UnitedHealthcare West, UnitedHealthcare Oxford Navigate Individual, UnitedHealthcare Level Funded, UnitedHealthcare Oxford Level Funded, Neighborhood Health Partnership, UnitedHealthcare of the River Valley commercial and Medicare Advantage plans subject to this protocol | General care provider support phone lineView source
    888-980-8728Provider ServicesMedicareN/AMedicare Advantage and Community Plan provider servicesView source
    800-445-9090Provider Services, DentalCommercial, MedicaidNot listedDental Customer Service number from Texas Medicaid dental FAQ - UnitedHealthcare Dental – Non-Participating Provider Services | Texas Medicaid dental customer service (also referenced for providers in FAQ) | Texas Medicaid dental Customer Service (includes provider assistance per FAQ)View source

    Fax

    8 rows

    ContactPurposeLine of BusinessHoursNotesSource
    866-695-9638DentalMedicaidNot listedFax for Texas Medicaid dental provider complaints and claim disputes - Fax submissions for Texas Medicaid dental provider complaints and claim disputesView source
    248-733-6372Dental, Claims SubmissionAllNot listedDental claims fax number from Texas Medicaid dental FAQ but stated to accept claims by fax generally apart from indicated exceptions - Dental claims submission by fax for UnitedHealthcare Dental except where otherwise indicated | Texas Medicaid dental claims by fax (except where otherwise indicated)View source
    844-403-1027PharmacyAllNot listedFax number from OptumRx general UnitedHealthcare PA form - Optum Rx fax for non-urgent pharmacy prior authorization requestsView source
    844-403-1028PharmacyMedicareNot listedFax number for Medicare prior authorization department - Fax submissions for Medicare prescription drug prior authorization requests, coverage determinations, appeals and grievancesView source
    800-267-8328Prior AuthorizationMedicaidNot listedCommunity Plan and DSNP prior authorization fax - Fax submission of prior authorization requests for Community Plan and DSNP | Community Plan and DSNP prior authorization faxView source
    855-352-1206Prior AuthorizationCommercialNot listedFax option only available for Massachusetts, Nevada, New Mexico and Texas commercial plans - Medical prior authorization requests for commercial plans in MA, NV, NM, TX | Prior authorization requests by fax; only available for certain commercial plans in Massachusetts, Nevada, New Mexico and TexasView source
    877-840-5581Prior AuthorizationAllNot listedBehavioral health prior authorization fax listed on UHC provider contact page - Behavioral health prior authorization requests for UnitedHealthcare plans using this central fax | Behavioral health prior authorization faxView source
    877-940-1972Prior AuthorizationMedicaidNot listedTexas Community Plan prior authorization fax - Texas Medicaid (Community Plan) medical prior authorization request submission via faxView source

    Mailing Addresses

    10 rows

    ContactPurposeLine of BusinessHoursNotesSource
    UnitedHealthcare Insurance Company, Appeals Department, P.O. Box 6111, Mail Stop CA-0197, Cypress, CA 90630Appeals DisputesCommercialN/ANew Jersey individual plans – Health Care Provider Application to Appeal a Claims DeterminationView source
    UnitedHealthcare Community Plan – Quest Integration, Claims, P.O. Box 31365, Salt Lake City, UT 84131-0365Claims SubmissionMedicaidN/AUnitedHealthcare Community Plan – Quest IntegrationView source
    UnitedHealthcare Community Plan, Quest Integration, P.O. Box 31365, Salt Lake City, UT 84131-0365Claims SubmissionMedicaidN/AUnitedHealthcare Community Plan Quest Integration; appears on UnitedHealthcare provider contact pageView source
    UnitedHealthcare, P.O. Box 5280, Kingston, NY 12402Claims SubmissionMarketplaceN/AAppears on UnitedHealthcare transparency in coverage page; address for mailing a claim - Health insurance marketplace plans; mail your claimView source
    Optum, Claims, P.O. Box 30757, Salt Lake City, UT 84130-0757Claims SubmissionCommercialN/AOptum – claims delegated by UnitedHealthcareView source
    UnitedHealthcare Dental, Claims Unit, P.O. Box 30567, Salt Lake City, UT 84130-0567Claims Submission, DentalCommercialNot listedDental claims mailing address from UHC Dental provider contact page - UnitedHealthcare Dental medical claims – national, except where otherwise specified | UnitedHealthcare Dental claims unit mailing address for dental claims for commercial and Medicare Advantage plans that use this address | Dental claims mailing address for UnitedHealthcare DentalView source
    Dental Benefit Providers, Claims Unit, 425 Market Street, 12th Floor, Mail Route CA035-1200, San Francisco, CA 94105Claims Submission, DentalCommercialNot listedDental Benefit Providers claims unit address from UHC Dental contact page - UnitedHealthcare Dental – all California claims except Blue Shield of California claims | Dental Benefit Providers claims mailing address for plans that use Dental Benefit Providers | Dental Benefit Providers claims mailing address (UnitedHealthcare-affiliated dental)View source
    UnitedHealthcare Dental- Texas, PO Box 1427, Milwaukee, WI 53201DentalMedicaidNot listedComplaints and claim disputes address for Texas Medicaid dental - Mailing address for Texas Medicaid dental provider complaints and claim disputesView source
    UnitedHealthcare Dental- Texas, PO Box 481, Milwaukee, WI 53201DentalMedicaidNot listedCorrected claims mailing address for Texas Medicaid dental providers - Mailing address for corrected claims reprocessing for Texas Medicaid dentalView source
    Optum Rx Prior Authorization Department, P.O. Box 25183, Santa Ana, CA 92799PharmacyMedicareNot listedOptum Rx Prior Authorization Department mailing address from UHC Medicare resources - Mailing address for Medicare prescription drug prior authorization requests, coverage determinations, appeals and grievancesView source

    Email

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    encountercollection@uhc.comClaims SubmissionCommercialN/ADelegated encounters only - UnitedHealthcare Inbound Encounter Operations Team – delegated entities submitting encounters under payer IDs 95958 or 98789View source
    ac_edi_ops@uhc.comEdi Electronic ClaimsMedicaidN/AUnitedHealthcare Community Plan EDI SupportView source
    supportedi@uhc.comEdi Electronic ClaimsAllN/AEDI Support – all UnitedHealthcare plans unless otherwise specifiedView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from UnitedHealthcare

    • UnitedHealthcare prior authorization
    • UnitedHealthcare coverage criteria
    • All UnitedHealthcare policy updates

    More from UnitedHealthcare

    • UnitedHealthcare prior authorization
    • UnitedHealthcare coverage criteria
    • All UnitedHealthcare policy updates

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    • Provider Taxonomy Code LookupSearch NUCC taxonomy codes by code, specialty, grouping, or classification.
    • CPT Modifier LookupSearch CPT modifiers by code or name — descriptions, when to use them, and payer policy context.
    • Prior Authorization LookupSearch payer prior authorization policies by drug, procedure, or policy name.
    • Timely Filing LookupFind payer timely filing policies: claim deadlines, corrected claim windows, and appeal timeframes.
    • Coverage Criteria LookupSearch payer coverage criteria and medical necessity requirements by drug, procedure, or payer.

    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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    Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.