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    OpenPayerToolsPayer Contact DirectoryTexas Children's Health Plan

    Texas Children's Health Plan Contact Directory

    22 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    877-213-5508Claims Status, Eligibility Benefits, Prior AuthorizationAllN/AToll-free provider manual/quick reference number for utilization management or prior authorization requests. - Toll-free Provider Hotline for CHIP, STAR, STAR Kids; claims-related questions, eligibility/benefits, general provider inquiries | Toll-free; providers can use this number for claims inquiry, questions and information about CHIP, STAR or STAR Kids products and to check eligibility/benefits | Utilization Management / urgent authorization requestsView source
    832-828-1004Claims Status, Eligibility Benefits, Prior Authorization, Provider Services, Appeals DisputesAllN/AProvider manual lists this as the number to call for prior authorization requests; provider / UM contact. - Provider Hotline for CHIP, STAR, STAR Kids; claims-related questions, eligibility/benefits, general provider inquiries | Providers can use this number for claims inquiry, questions and information about CHIP, STAR or STAR Kids products and to check eligibility/benefits | Utilization Management / urgent authorization requests | Provider Hotline / Provider Relations for CHIP and STAR/Medicaid products | Provider Relations number listed for filing complaints (STAR/CHIP)View source
    800-731-8527Claims Status, Provider Services, Appeals DisputesMedicaidN/AToll-free Provider and Care Coordination Department – check status of claim payment by phone during business hours | Toll-free Provider Hotline / Provider Relations for CHIP and STAR/Medicaid products | Toll-free Provider Relations number listed for filing complaints (STAR/CHIP)View source
    832-828-1007Eligibility Benefits, Provider ServicesMedicaidN/ATelephone TouCHPoint IVR for eligibility and benefit information using member ID and provider NPI | Telephone TouCHPoint automated system for providers (eligibility/benefits and claims info)View source
    877-908-6023PharmacyAllN/AProvider and pharmacies should contact Navitus Prior Authorization Department for medication authorization inquiries. - Medication authorization inquiries / prior authorizationView source
    832-825-8462Prior AuthorizationAllN/AFor medical inpatient admissions and discharge notifications; prior authorization / pre-certification related contact. - Medical inpatient admissions and discharge notificationsView source
    844-663-7071Prior AuthorizationAllN/AToll-free alternate for medical inpatient admissions and discharge notifications; prior authorization / pre-certification related contact. - Medical inpatient admissions and discharge notificationsView source

    Fax

    12 rows

    ContactPurposeLine of BusinessHoursNotesSource
    346-232-4710Appeals DisputesMedicaidN/AAlternate fax for provider appeals to Claims Administration DepartmentView source
    844-386-3171Appeals DisputesMedicaidN/AFax for provider appeals to Claims Administration DepartmentView source
    832-825-8750Appeals Disputes, Credentialing EnrollmentAllN/AProvider network management fax number; source shows it in the provider manual as the destination for completed forms. Used here only for credentialing/enrollment-related provider network management. - Fax for written provider complaints to Texas Children’s Health Plan (STAR/CHIP) | Provider Network ManagementView source
    832-825-8767Behavioral HealthAllN/ABehavioral health services fax line for prior authorization requests. - Behavioral health prior authorization requestsView source
    832-825-8777Eligibility BenefitsMedicaidN/AFax listed on Contact Us page with provider information, including claims and eligibility/benefits inquiriesView source
    346-232-4757Prior AuthorizationAllN/ALTSS and private duty nursing fax line. - LTSS and private duty nursingView source
    832-825-8760Prior AuthorizationAllN/AMedical services fax line for prior authorization requests. - Medical services fax lineView source
    844-248-1567Prior AuthorizationAllN/AToll-free LTSS and private duty nursing fax line. - LTSS and private duty nursingView source
    844-473-6860Prior AuthorizationAllN/AToll-free medical services fax line for prior authorization requests. - Medical services fax lineView source
    866-839-9879Prior AuthorizationAllN/AHospital discharge authorizations fax line for members hospitalized at the time of request and services/equipment needed immediately after discharge. - Hospital discharge authorizationsView source
    844-291-7505Prior Authorization, Behavioral HealthAllN/AToll-free fax for urgent authorization requests. | Toll-free behavioral health services fax line for prior authorization requests. - Urgent authorization requests | Behavioral health prior authorization requestsView source
    832-825-8778Provider ServicesMedicaidN/AGeneral provider fax listed on Provider Quick Reference Contact GuideView source

    Mailing Addresses

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Texas Children’s Health Plan, WLS 8308, P.O. Box 301011, Houston, TX 77230-1011Appeals DisputesMedicaidN/AMailing address for written provider complaints (STAR/CHIP)View source
    Texas Children’s Health Plan, Attention: Claims Administration Department, P.O. Box 300286, Houston, TX 77230-0286Appeals Disputes, Claims Submission, Claims StatusMedicaidN/ASubmit an appeal on paper to Claims Administration Department | Paper claims submission for all Texas Children’s Health Plan Medicaid (STAR), CHIP, CHIP Perinate and CHIP Perinate Newborn claims | Submit claims, corrections, and appeals – address listed in Provider Quick Reference Contact Guide | Submit claims, corrections, and appeals – claims mailing address listed on Provider Quick Reference Contact Guide | Submit written claim status inquiries to Claims Administration DepartmentView source
    Navitus (mailing address not provided in retrieved sources)PharmacyAllN/ANavitus is named in the source as the prior authorization department for medication authorization inquiries; no mailing address was provided in the retrieved sources. - PBM / medication authorization inquiriesView source

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    More from Texas Children's Health Plan

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    • All Texas Children'S Health Plan policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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