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    Sun Life Contact Directory

    18 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    888-888-8110Claims Submission, Prior Authorization, GeneralCommercialMon to Fri, 7 a.m. to 6 p.m. local timeContact Centre; the source indicates preauthorization requests can be submitted via EDI or by mail, but no separate fax or email is listed. | CDCP Contact Centre. | Canadian Dental Care Plan (CDCP) Contact Centre. - Canadian Dental Care Plan (CDCP) claims | Canadian Dental Care Plan (CDCP) preauthorization | CDCPView source
    800-361-6212GeneralCommercialN/AClient Care Centre; source does not clearly distinguish member vs provider, but provider support page directs providers here for assistance. - Sun Life Client Care Centre (CCC)View source
    800-443-2995GeneralCommercialMon to Fri, 8 a.m. to 8 p.m. ETGeneral support line on Sun Life U.S. support page. - Sun Life U.S. supportView source
    877-786-5433GeneralCommercialMon to Fri, 8 a.m. to 8 p.m. ETCanadian general support line on Sun Life Canada support page. - Sun Life Canada supportView source
    855-301-4786Provider ServicesCommercialN/ASun Life Direct (SLD) registration/support for providersView source
    888-619-8835Provider ServicesCommercialN/ASun Life provider support – provider search and related helpView source
    800-434-2638Provider Services, Credentialing EnrollmentCommercial7:00 a.m. to 4:30 p.m. CT, Monday through Friday | Mon to Fri, 8 a.m. to 4:30 p.m. CTProvider Relations; for information and forms to join PPO networks. Claims can be submitted electronically with payer ID 70408. | Provider Relations for dental network participation; page states claims may be submitted electronically with payer ID 70408. - Dental provider PPO network joining / provider relations | Dental PPO networksView source

    Fax

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    855-280-2708GeneralCommercialN/ADirect deposit authorization fax; not tied to one of the requested clinical functions but appears on provider support page. - Direct deposit authorizationView source
    623-760-1876Prior AuthorizationCommercialN/APre-estimates fax line. - Dental pre-estimatesView source

    Mailing Addresses

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Sun Life, PO Box 1428, Milwaukee, WI 53201-1428Claims SubmissionCommercialN/AClaims mailing address for New York members. - Dental – New York members | Dental claimsView source
    Sun Life, PO Box 1618, Milwaukee, WI 53201-1618Claims SubmissionCommercialN/AClaims mailing address for State of Florida members (group #A896). - Dental – State of Florida members (group #A896) | Dental claimsView source
    Sun Life, PO Box 311, Milwaukee, WI 53201-0311Claims SubmissionCommercialN/AClaims mailing address for all other members, including other Florida groups. - Dental – all other members (including other Florida groups) | Dental claimsView source
    Sun Life Assurance Company of Canada, Canadian Dental Care Plan (CDCP), PO Box 99865 STND, Montreal, QC H3C 0E6Claims SubmissionCommercialN/ACDCP dedicated PO Box for mailed claims / preauthorization documents. - Canadian Dental Care Plan (CDCP) claims and preauthorizationView source
    Sun Life Assurance Company of Canada, P.O. Box 2010 STN Waterloo, Waterloo, ON, N2J 0A6Claims SubmissionCommercialN/AMailing address for claims/supporting documentation when practice management software cannot attach documents. - Canadian dental claims submitted by mailView source
    Sun Life Assurance Company of Canada Attention: Claims Dept. PO Box 11658 Stn CV Montreal, QC H3C 6C1PharmacyCommercialN/AMailing address on pharmacy prior authorization form page. - Mail-in pharmacy prior authorizationView source
    Sun Life Assurance Company of Canada, CDCP Claims, 1155 Rue Metcalfe, Suite 1024, Montreal, QC H3B 2V6Prior AuthorizationCommercialN/ACourier address for CDCP claims and preauthorization requests when EDI is unavailable. - Canadian Dental Care Plan (CDCP) claims and preauthorizationView source

    Email

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    provider.search@sunlife.comProvider ServicesCommercialN/ASun Life provider support – provider search and related helpView source
    ppoinforequests@sunlife.comProvider Services, Credentialing EnrollmentCommercialN/AProvider Relations; for information and forms to join PPO networks. | Provider Relations email for dental network participation. - Dental provider PPO network joining / provider relations | Dental PPO networksView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

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    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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