Security Health Plan of Wisconsin Contact Directory

13 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

7 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
715-221-9980	Medical Management	All	N/A	Contact for clinical information related to hospital stay. - Clinical information for hospital stay (utilization review/medical management).	View source
715-221-9604	Pharmacy	All	N/A	Alternate local number for pharmacy prior authorization. - Pharmacy prior authorization – local number option.	View source
877-873-5611	Pharmacy	All	N/A	Pharmacy prior authorization phone number for Security Health Plan Pharmacy Services. - Pharmacy prior authorization requests – main PA line.	View source
715-221-6616	Prior Authorization	All	N/A	Used for medical prior authorization and hospital/SNF/mental health precertification. - Medical prior authorization requests and precertification for hospital, SNF, mental health inpatient admission.	View source
715-221-9199	Prior Authorization	Medicare	N/A	Alternate local number for contacting Health Services Department for prior authorization for nonaffiliated providers; TTY 711. - Medicare Advantage – prior authorization for referral to nonaffiliated providers.	View source
800-548-1224	Prior Authorization	All	Monday through Friday 8 a.m. to 4:30 p.m.	Provider assistance/customer service line for providers; used for questions including prior authorization. - General provider assistance line for prior authorization and other provider questions.	View source
844-813-7286	Prior Authorization	Medicare	N/A	Customer Service contact for prior authorization from Security Health Plan Health Services Department for nonaffiliated providers. - Medicare Advantage – prior authorization for referral to nonaffiliated providers.	View source

Fax

4 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
715-221-9650	Appeals Disputes	Commercial	N/A	Completed provider appeals submission fax. - Commercial, Medicare Advantage, Family Health Center, and Medicare Supplement products	View source
715-221-9500	General	All	Monday through Friday 8 a.m. to 4:30 p.m.	General fax number listed in provider manual contact information. - General provider-related fax to Security Health Plan.	View source
715-221-9989	Pharmacy	All	N/A	Fax for Security Health Plan Pharmacy Services. - Fax submissions to Pharmacy Services, including pharmacy prior authorization supporting documentation.	View source
715-221-6616	Prior Authorization	All	N/A	Standard fax for submission of medical prior authorization requests. - Medical prior authorization request fax, including hospital/SNF/mental health inpatient precertification.	View source

Mailing Addresses

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Security Health Plan, 1515 North Saint Joseph Avenue, P.O. Box 8000, Marshfield, WI 54449-8000	General, Appeals Disputes	All	Monday through Friday 8 a.m. to 4:30 p.m.	General Security Health Plan mailing address from provider manual contact information section. \| Mail completed provider appeals to Claims Department Appeals. - General correspondence, including provider-related communications. \| Commercial, Medicare Advantage, Family Health Center, and Medicare Supplement products	View source

Email

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
shp.claims.provider.appeals@securityhealth.org	Appeals Disputes	Commercial	N/A	Completed provider appeals submission email. - Commercial, Medicare Advantage, Family Health Center, and Medicare Supplement products	View source

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Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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