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    OpenPayerToolsPayer Contact DirectoryScripps Health Plan

    Scripps Health Plan Contact Directory

    15 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Sep 2, 2026 from the payer's published directories.

    Phone

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    888-680-2273Claims Status, Eligibility Benefits, Provider ServicesAllN/Aclaims status inquiries and verification of claim receipt with Scripps Health Plan Services (SHPS) | Scripps Health Plan Services (SHPS) Customer Service; provider manual directs providers to call this line | Scripps Health Plan Provider Relations – for questions/concerns related to prior authorization, claims, contracts, or other operational functionsView source
    844-337-3700Eligibility Benefits, Prior Authorization, Provider Services, Medical ManagementCommercialN/AScripps Health Plan (SHP) member/provider line for benefits, eligibility, and assistance | Scripps Health Plan customer service – providers are directed to call for prior authorization questions | Scripps Care Link and provider support as referenced in SHP Provider Operations Manual | Scripps Health Plan customer service – contact to request medical criteria used to make authorization decisionsView source
    844-282-5343PharmacyAllN/AMedImpact – Scripps Health Plan Pharmacy Benefit Manager (PBM) customer contact center for inquiries related to patient’s pharmacy benefit or prior authorization requirementsView source

    Fax

    6 rows

    ContactPurposeLine of BusinessHoursNotesSource
    858-260-5845Appeals DisputesCommercialN/AProvider Dispute Resolution (PDR) fax for Scripps Health Plan Services PDR DepartmentView source
    858-260-5878Appeals DisputesCommercialN/AProvider Dispute Resolution fax for Scripps Health Plan Provider Dispute Resolution (earlier PDR form)View source
    858-260-5879Appeals DisputesCommercialN/AAppeals & Grievances fax as listed on SHP Appeals and Grievances page (member-facing but explicitly used for appeals)View source
    858-549-1569PharmacyAllN/AMedImpact – fax for questions about pharmacy benefits and participating pharmacies (PBM for Scripps Health Plan)View source
    858-260-5877Prior AuthorizationCommercialN/AScripps Health Plan – routine prior authorization requestsView source
    858-964-3104Prior AuthorizationCommercialN/AScripps Health Plan – urgent prior authorization requestsView source

    Mailing Addresses

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Scripps Health Plan, Attention: Appeals & Grievances, Mail Drop: 4S-300, 10790 Rancho Bernardo Road, San Diego, CA 92127Appeals DisputesCommercialN/AAppeals & Grievances mailing address (member appeals; may also be used for written appeals)View source
    Scripps Health Plan, Attention: Provider Dispute Resolution, P.O. Box 1928, La Jolla, CA 92038Appeals DisputesCommercialN/AScripps Health Plan Provider Dispute Resolution mailing address (Provider Disputes Department)View source
    Scripps Health Plan, Attention: Claims, P.O. Box 2529, La Jolla, CA 92038Claims SubmissionCommercialN/APaper claims mailing address for Scripps Health Plan (SHP) Claims DepartmentView source
    SHPS Claims Address:, P.O. Box 2079, 4S-300, La Jolla, CA 92038Claims Submission, Appeals DisputesCommercialN/AInstitutional matrix lists SHPS claims address | Scripps Health Plan Services PDR Department mailing address as listed on PDR form | Paper claims mailing address for Scripps Health Plan Services (SHPS) Claims Department (claims, claims status inquiries)View source
    10181 Scripps Gateway Ct, San Diego, CA 92131PharmacyAllN/AMedImpact – mailing address listed in Scripps Health Plan provider operations manual (PBM contact)View source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    ProviderRelations@scrippshealth.orgProvider ServicesAllN/AScripps Health Plan Provider Relations – for questions or concerns related to prior authorization, claims, contracts, or other operational functionsView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

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    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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