Renaissance Benefits Contact Directory
8 contact channels across 3 types (Email, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 888-791-5995 | Claims Status, Dental | Commercial | N/A | Claims questions line for individual dental members; may be used by providers calling on behalf of these members | Individual dental plans; interactive self-service phone system - Individual dental members who do not have coverage through an employer (claims questions) | Patients with an individual dental plan – provider line for eligibility, benefits, pre-treatment estimates, claims status, and claims history | View source |
| 800-894-4532 | Claims Status, Eligibility Benefits, Dental | Commercial | Mon–Fri 8 am–5 pm ET (per Help Center hours for member and group lines) | Claims questions line for group dental members; may be used by providers calling on behalf of these members | Listed as group dental customer service; can be used by dental offices for eligibility and customer support per employer group page | Group and other non-individual dental plans; interactive self-service phone system - Group dental members who are part of an employer-sponsored group plan (claims questions) | Group dental members who are part of an employer-sponsored group plan; dental offices instructed to call this number for eligibility and customer support when member number is six digits starting with 1 | Non-individual dental plans – provider line for eligibility, benefits, pre-treatment estimates, claims status, and claims history | View source |
Mailing Addresses
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Renaissance, P.O. Box 17250, Indianapolis, IN 46217 | Claims Submission | Commercial | N/A | Claims form PDF lists this address for dental claims - Dental claims for Renaissance dental plans | View source |
| Renaissance, PO Box 17250, Indianapolis, IN 46217, Attn: Claims Department | Claims Submission | Commercial | N/A | General dental claims mailing address; form says "You or your dentist should send your claims to" - Dental claims for Renaissance dental plans (not Solstice DHMO) | View source |
| Solstice Benefits, Inc., PO Box 21157, Eagan, MN 55121 | Claims Submission | Commercial | N/A | For Solstice DHMO dental claims only - Solstice DHMO dental claims | View source |
| Renaissance, P.O. Box 1596, Indianapolis, IN 46206-1596 | General | Commercial | N/A | General Renaissance mailing address provided in Help Center; instructs provider offices to include dentist’s name and service address when writing - General correspondence; provider offices told to include dentist’s name and service address | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| claims@renaissancefamily.com | Claims Status | Commercial | N/A | Email address provided for questions regarding dental claims - Questions regarding dental claims (individual and group) | View source |
| providerservices@renaissancefamily.com | Provider Services | Commercial | N/A | Listed on dental provider support page for internal process assistance - Dental provider services; to request procedures or assistance regarding internal processes | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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