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    OpenPayerToolsPayer Contact DirectoryQualChoice

    QualChoice Contact Directory

    18 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Sep 2, 2026 from the payer's published directories.

    Phone

    8 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-235-7111Claims Status, Eligibility Benefits, Prior Authorization, Provider ServicesAllMonday through Friday, 8:00 a.m. to 5:00 p.m.For questions regarding claim status, appeal status or payment dispute | For questions regarding benefits and eligibility, as well as pre-authorization, claim status, appeal status or payment dispute | Pre-authorization – check benefits and status via Customer Service (as instructed on pre-authorization forms) | Ask to speak to a Provider Services RepresentativeView source
    501-228-7111Claims Status, Eligibility Benefits, Prior Authorization, Provider ServicesAllMonday through Friday, 8:00 a.m. to 5:00 p.m.For questions regarding claim status, appeal status or payment dispute | For questions regarding benefits and eligibility, as well as pre-authorization, claim status, appeal status or payment dispute | Pre-authorization – check benefits and status via Customer Service (as instructed on pre-authorization forms) | Ask to speak to a Provider Services RepresentativeView source
    833-681-2498Medical ManagementAllN/ACare Management – general medical management/utilization management inquiriesView source
    800-417-8164PharmacyAllN/AExpress Scripts is the pharmacy benefit manager (PBM) for QualChoice. - Drug pre-authorization – Express Scripts pharmacy benefit managerView source
    800-753-2852PharmacyAllN/AExpress Scripts is the pharmacy benefit manager (PBM) for QualChoice. - Drug pre-authorization – Express Scripts pharmacy benefit managerView source
    501-228-7111 ext. 7004Provider ServicesAllN/AProvider Relations direct line, ext. 7004View source
    800-235-7111 ext. 7004Provider ServicesAllN/AProvider Relations toll-free, ext. 7004View source
    833-681-2503Provider ServicesAllN/AGeneral Provider Relations / Contracting, Timely Filing, Fee SchedulesView source

    Fax

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    501-707-6811Credentialing EnrollmentAllN/AProvider credentialing, contracts, fee schedules, IPA/PHO updates or provider information changes/updatesView source
    833-681-2498Prior AuthorizationAllN/AQuality and Care Management Department – pre-authorization request formView source
    501-228-9413Prior Authorization, Medical ManagementAllN/AQuality and Care Management Department – pre-authorization request form (alternate form) | Care Management Department – general medical management/utilization management, including pre-authorization requestsView source
    800-228-9413Prior Authorization, Medical ManagementAllN/AQuality and Care Management Department – pre-authorization request form (alternate form) | Care Management Department – general medical management/utilization management, including pre-authorization requestsView source
    501-228-0135Provider ServicesAllN/AProvider Relations faxView source

    Mailing Addresses

    4 rows

    ContactPurposeLine of BusinessHoursNotesSource
    QualChoice Advantage, P.O. Box 851438, Richardson, TX 75085-1438Claims SubmissionMedicareN/APaper claims mailing address for QualChoice Advantage Medicare Advantage coverageView source
    QualChoice, Attn: Care Management Department, PO Box 25610, Little Rock, AR 72221Medical Management, Claims SubmissionAllN/ACare Management Department – mail for pre-authorization and other care management documentation | Paper claims mailing address (Group, Individual, Medicare Supplement coverage)View source
    QualChoice, Quality and Care Management Department, 12615 Chenal Pkwy., Ste. 300, Little Rock, AR 72211Prior AuthorizationAllN/AQuality and Care Management Department – mailing address on pre-authorization request form (alternate form)View source
    QualChoice, Quality and Care Management Department, 1001 Technology Drive, Suite 401, Little Rock, AR 72223Prior Authorization, GeneralAllN/AQuality and Care Management Department – mailing address on pre-authorization request form | Street address (administrative / correspondence; not explicitly limited to claims)View source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    PR@QualChoice.comProvider Services, Credentialing EnrollmentAllN/AProvider Relations email | Provider credentialing, contracts, fee schedules, IPA/PHO updates or provider information changes/updatesView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from QualChoice

    • QualChoice prior authorization
    • QualChoice coverage criteria
    • All QualChoice policy updates

    More from QualChoice

    • QualChoice prior authorization
    • QualChoice coverage criteria
    • All QualChoice policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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