Premera Blue Cross Contact Directory

19 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

8 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
877-342-5258	Claims Status, Eligibility Benefits, Provider Services	All	N/A	Customer Service phone indicated for provider questions regarding claims and related issues. Used for claims status and eligibility/benefits per external payer directory summary of Premera provider phone usage. \| Customer Service phone used by providers for eligibility and benefits verification as well as claims questions. \| Provider-facing Customer Service number for questions about claims, benefits, and other provider issues. - Providers call for claim status inquiries; number is 877-342-5258 \| Providers call for eligibility and benefits verification; number is 877-342-5258 \| Customer Service – providers instructed to call this line; use option 2 for provider questions per claim submission/payments manual	View source
866-666-0776	Medical Management	Commercial	N/A	Delegated UM vendor - Out-of-area members – Carelon Medical Benefits Management (delegated medical benefits management)	View source
844-996-0332	Medical Management	Commercial	N/A	Individual medical plans – Alaska UM phone listed on prior authorization form	View source
844-996-0329	Medical Management	Commercial	N/A	Individual medical plans – care management / utilization management	View source
888-261-1756	Pharmacy	Commercial	N/A	Commercial and other non-Medicare plans – Pharmacy Services Center, option 1, for pharmacy prior authorization criteria, step therapy, quantity limits, exception requests, and other utilization management questions	View source
844-499-4723	Pharmacy	Medicare	N/A	Medicare Advantage – CVS Caremark Part D pharmacy prior authorizations	View source
844-339-8127	Pharmacy	Medicare	N/A	Medicare Advantage – Pharmacy Part B prior authorizations	View source
855-339-8127	Prior Authorization	Medicare	N/A	Medicare Advantage – Health Management prior authorizations	View source

Fax

9 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
425-918-5956	Claims Submission, Prior Authorization	Commercial	N/A	Dental digital x-rays – fax alternative to electronic attachment submission \| Dental prior authorization for specified services – commercial dental plans	View source
888-584-8081	Medical Management	Commercial	N/A	Individual medical plans – Alaska UM fax listed on prior authorization form	View source
888-302-9325	Medical Management	Commercial	N/A	Individual medical plans – care management / utilization management and prior authorization submissions	View source
866-544-3078	Pharmacy	Medicare	N/A	Medicare Advantage – Pharmacy Part B prior authorizations	View source
888-260-9836	Pharmacy	Commercial	N/A	Commercial and other non-Medicare plans – Pharmacy Prior Authorization Edit Program and review requests for medical necessity	View source
855-633-7673	Pharmacy	Medicare	N/A	Medicare Advantage – CVS Caremark Part D pharmacy prior authorizations	View source
800-843-1114	Prior Authorization	Commercial	N/A	Non-individual commercial plan members – general prior authorization request forms	View source
866-809-1370	Prior Authorization	Medicare	N/A	Medicare Advantage – provider referrals and prior authorizations (Health Management)	View source
888-742-1487	Prior Authorization	Commercial	N/A	Non-individual commercial plan members – inpatient admission notification forms and related medical records	View source

Mailing Addresses

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Premera Blue Cross, Claims and Clinical Appeals, PO Box 21762, Eagan, MN 55121	Appeals Disputes	All	N/A	Claims and clinical appeals address from Provider Contacts page. - Claims and clinical appeals – send appeal letters and supporting documentation to this address	View source
Dental Review, PO Box 91059, Seattle, WA 98111-9159	Claims Submission	All	N/A	General provider mailing address listed on Provider Contacts page for claims and other correspondence. - Dental predetermination and claim submission – Dental Review \| All providers unless a plan-specific claims address is indicated on ID card or other materials	View source

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Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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