Perennial Advantage Contact Directory
8 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 844-788-6986 | Claims Status, Eligibility Benefits, Prior Authorization, Provider Services, Medical Management | Medicare | Colorado: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31; Monday to Friday (except holidays) from April 1 through September 30. Ohio: same hours. | Call Center Hours Monday–Friday 8 a.m.–8 p.m. | General provider inquiries and claims helpdesk for Perennial Advantage Medicare plans (alternate line) | General provider inquiries for Perennial Advantage Medicare plans | Utilization management / prior authorization call center for Perennial Advantage Medicare plans in Ohio | General provider inquiries / provider services for Perennial Advantage Medicare plans | Utilization Management (UM) department for authorization of services for Ohio members | View source |
| 844-788-6959 | Claims Status, Prior Authorization, Provider Services, Medical Management | Medicare | Colorado: 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas) from October 1 through March 31; Monday to Friday (except holidays) from April 1 through September 30. Ohio: same hours. | Call Center Hours Monday–Friday 8 a.m.–8 p.m. | General provider inquiries and claims helpdesk for Perennial Advantage Medicare plans | Utilization management / prior authorization call center for Perennial Advantage Medicare plans in Colorado and Ohio | Claims Helpdesk – provider claims questions for Perennial Advantage Medicare plans | Utilization Management (UM) department for authorization of services for Colorado members | View source |
Fax
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 833-610-2390 | General | Medicare | N/A | General provider inquiries fax for Perennial Advantage | View source |
| 833-610-2399 | Prior Authorization, Medical Management | Medicare | N/A | Form instructs providers to fax the request form and clinical documentation. - Fax for preservice organization determinations / prior authorization requests for Perennial Advantage Medicare plans | Fax number for Utilization Management (UM) authorization of services requests for Colorado and Ohio members | View source |
Mailing Addresses
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Perennial Advantage, Attn: Claims Dept, PO Box 730, Glen Burnie, MD 21060-0730 | Claims Submission | Medicare | N/A | Paper claims submission mailing address for Perennial Advantage Claims Dept | View source |
| Perennial Advantage, 10900 Nuckols Road, Suite 110, Glen Allen, VA 23060 | General | All | N/A | Corporate / administrative address listed in provider manual | View source |
| Perennial Advantage, PO Box 2190, Glen Allen, VA 23058 | Prior Authorization | Medicare | N/A | Mailing address for preservice organization determinations / prior authorization requests for Perennial Advantage Medicare plans | View source |
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| ProviderServices@PerennialAdvantage.com | General | Medicare | N/A | Preferred method of contact for general provider inquiries | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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