Partners Health Management Contact Directory

22 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Sep 2, 2026 from the payer's published directories.

Phone

6 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
704-842-6486	Claims Status	All	N/A	Claims status inquiries and other claims questions	View source
866-453-7196	Claims Status	All	Monday-Friday 8:00 a.m. to 5:00 p.m.	Claims and Enrollment Services line listed in the Provider Quick Reference Guide. The same source says this team can assist with claims processing and prior authorization requests. - Claims and Enrollment Services	View source
704-842-6483	Credentialing Enrollment	All	Monday-Friday 8:00 a.m. to 5:00 p.m.	Behavioral Health Providers credentialing contact. - Behavioral Health Providers	View source
833-552-3876	Credentialing Enrollment	All	N/A	Network Relations contact listed for provider enrollment and maintenance. - Out of Network Physical Health Provider Agency / Out of Network Behavioral Health Agency	View source
877-398-4145	Provider Services	All	Monday–Saturday 7 a.m. to 6 p.m.	General Partners Provider Services line	View source
877-864-1454	Provider Services, Medical Management	All	N/A	Provider Support Line for provider-related questions \| Utilization Management contact from the UM Overview page; source says to call and provides menu options. - Utilization Management (UM)	View source

Fax

6 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
866-255-7569	Claims Submission	All	N/A	Claims and Enrollment Services fax number listed in the Provider Quick Reference Guide. - Claims and Enrollment Services	View source
833-896-0652	Pharmacy	All	N/A	CVS Specialty fax number listed in the Provider Quick Reference Guide. - CVS Specialty	View source
336-527-3208	Prior Authorization	All	N/A	Physical health authorization fax number listed in the Provider Quick Reference Guide. - Physical health	View source
704-884-2690	Prior Authorization	All	N/A	I/DD authorization fax number listed in the Provider Quick Reference Guide. - I/DD	View source
704-884-2701	Prior Authorization	All	N/A	MHSU authorization fax number listed in the Provider Quick Reference Guide. - MHSU	View source
704-884-2703	Prior Authorization	All	N/A	AST authorization fax number listed in the Provider Quick Reference Guide. - AST	View source

Mailing Addresses

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Partners Health Management, Attn: Claims, PO Box 8002, Farmington, MO 63640-8002	Claims Submission	All	N/A	Physical Health paper claims mailing address - Physical Health Paper Claims	View source

Email

9 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
ClaimsDepartment@PartnersBHM.org	Claims Status	All	N/A	Claims Department for claims-related questions and requests prior to claim submission	View source
NetworkRelations@cch-network.com	Credentialing Enrollment	All	N/A	Network Relations contact listed for provider enrollment and maintenance. - Out of Network Physical Health Provider Agency / Out of Network Behavioral Health Agency	View source
CredentialingTeam@PartnersBHM.org	Credentialing Enrollment	All	N/A	Behavioral Health Providers credentialing contact. - Behavioral Health Providers	View source
Contracts@PartnersBHM.org	Credentialing Enrollment	All	N/A	Behavioral Health provider contracts contact. - Provider Contracts	View source
PHUMQuestions@PartnersBHM.org	Prior Authorization	All	N/A	Physical Health or PADP authorization questions. - Physical Health or PADP authorization questions	View source
UMQuestions@PartnersBHM.org	Prior Authorization	All	N/A	Behavioral Health, I/DD, or TBI authorization questions. - Behavioral Health, I/DD, or TBI authorization questions	View source
PHPAS@PartnersBHM.org	Provider Services	All	N/A	Physical Health provider specialist contact. - Find your Provider Specialist	View source
PNRelations@PartnersBHM.org	Provider Services	All	N/A	Provider Network Relations for provider-related questions	View source
PAS@PartnersBHM.org	Provider Services	All	N/A	General provider-related questions	View source

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Sources

Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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