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    OpenPayerToolsPayer Contact DirectoryNorthwood

    Northwood Contact Directory

    16 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Sep 2, 2026 from the payer's published directories.

    Phone

    6 rows

    ContactPurposeLine of BusinessHoursNotesSource
    877-403-6164Prior AuthorizationMedicaid8:30 a.m. to 5:00 p.m. EST, Monday through FridayAlliance Health Plan – DMEPOS prior authorization, urgent/emergent requests only - DMEPOS prior authorization – Alliance Health Plan dedicated phone lineView source
    866-802-6471Prior AuthorizationCommercial8:30 a.m. to 5:00 p.m. EST, Monday through FridayWellSense – DMEPOS prior authorization, urgent/emergent requests only - DMEPOS prior authorization – WellSense dedicated provider lineView source
    800-393-6432Prior Authorization, GeneralAll8:30 a.m. to 5:00 p.m. EST, Monday through Friday | 8:30 a.m. – 5:00 p.m. ESTGeneral customer service / claims inquiries line for Northwood; provider-facing per Northwood contact page. - DMEPOS prior authorization – urgent/emergent requests only – Blue Cross-dedicated provider lineView source
    877-807-3701Prior Authorization, Provider ServicesCommercial8:30 a.m. to 5:00 p.m. EST, Monday through Friday | 8:30 a.m. – 5:00 p.m. EST; after hours and weekends on-call for emergenciesHealth New England DME/POS program – general provider line for inquiries, authorizations, and appeals per Northwood provider orientation and quick reference guide. - DMEPOS prior authorization – urgent/emergent requests only – Health New England dedicated provider line | Health New England DME/POS program – provider inquiries, appeals, grievances, and urgent requestsView source
    800-762-9845Provider ServicesCommercial8:30 AM to 5:00 PM ESTNetwork Health DMEPOS Network Management Program – designated toll-free phone for providers to contact Northwood’s Provider Relations Department. - Network Health DMEPOS – provider relations and DMEPOS network questionsView source
    800-447-9599Provider ServicesAll8:30 a.m. to 5:00 p.m. ESTNorthwood Provider Relations department for general provider support - Provider Relations (questions about contracting, network participation, processes)View source

    Fax

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    586-755-3830GeneralAllN/AGeneral Northwood fax listed on Contact page; can be used for claims/inquiries correspondence as directed by payer materials.View source
    586-755-3878Prior AuthorizationCommercialN/AUse only when requested by Northwood staff for prior authorization documentation - DMEPOS prior authorization – Blue Cross/BCN/BCC participating providersView source
    877-552-6551Prior Authorization, Medical ManagementCommercialN/AUse when requested by Northwood staff for prior authorization documentation | Health New England DME/POS – provider fax for Northwood for authorizations, appeals, and other provider correspondence per orientation guide. - DMEPOS prior authorization – Health New England participating providers | Health New England DME/POS – fax for prior auths and provider submissions (non-contracted providers and appeals)View source

    Mailing Addresses

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Northwood, Attn: Health New England Program/Provider Appeal, P.O. Box 5010, Warren, MI 48090-5010Appeals DisputesCommercialN/AAppeals mailing address for Health New England program/provider appeals handled by Northwood. - Health New England DME/POS – provider appeals and grievancesView source
    Northwood, Inc., Attn: Security Health Plan Claims, P.O. Box 510, Warren, MI 48090-0510Claims SubmissionAllN/ASecurity Health Plan – Northwood paper claims submission address from provider manual (DME). | General Northwood mailing address for claims/inquiries from Contact page (not plan-specific). | Boston Medical Center Health Plan (BMCHP) – paper claims address for Northwood DME claims; partial address explicitly shown in manual snippet as Northwood BMCHP Claims. | Paper claims mailing address for Health New England members managed by Northwood (DME/POS). | WellSense Health Plan – paper claims address for DME/POS services managed by Northwood; used only by exception when paper claims allowed. | General claim information page reiterating corporate claims mailing address (not plan-specific). - Security Health Plan DME – paper claims (CMS-1500) | General Northwood claims/inquiries address (all plans unless plan-specific address given) | BMCHP (Boston Medical Center Health Plan) – DME paper claims (CMS-1500) | Health New England DME/POS – paper claims (CMS-1500) | WellSense Health Plan (commercial) – DME/POS paper claims (CMS-1500) | General Northwood claims mailing address (all programs)View source

    Email

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    claims@northwoodinc.comClaims StatusAllN/AClaims management email listed on Northwood Contact page for claims-related questions or submissions as allowed by payer. - Claims management / claim-related inquiriesView source
    edi@northwoodinc.comEdi Electronic ClaimsAllN/AEDI claims information email listed on Northwood Contact page for electronic claims/EDI questions. - EDI claims information and setupView source
    info@northwoodinc.comGeneralAllN/AGeneral information email for Northwood.View source
    provideraffairs@northwoodinc.comProvider ServicesCommercialN/AEmail for Northwood Provider Relations Department for Network Health DMEPOS program. - Network Health DMEPOS – Provider Relations DepartmentView source
    customerservicegroup@northwoodinc.comProvider ServicesAllN/ACustomer service group email listed on Northwood Contact page; appropriate for provider service/inquiry as directed. - Customer service / provider inquiriesView source

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    More from Northwood

    • Northwood prior authorization
    • Northwood coverage criteria
    • All Northwood policy updates

    More from Northwood

    • Northwood prior authorization
    • Northwood coverage criteria
    • All Northwood policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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