MVP Health Care Contact Directory

20 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

9 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
866-942-7966	Behavioral Health	All	N/A	Behavioral health and substance use disorder program access – member and provider-facing line to learn more about behavioral health services	View source
888-687-6277	Behavioral Health	All	N/A	Beacon Health Options – behavioral health authorization requests and related services for MVP members (New York and other plans as detailed in Behavioral Health section of Provider Resource Manual)	View source
800-480-5640	Dental	Commercial	N/A	Dental Information – provider dental line	View source
800-229-5851	Medical Management	Commercial	N/A	Prior Authorization Requests – MVP Select Care (ASO) members	View source
800-568-0458	Medical Management	All	N/A	Corporate Utilization Management (UM) Department – Prior Authorization Requests	View source
800-671-7527	Medical Management	Commercial	N/A	Prior Authorization Requests – Preferred Gold / GoldAnywhere members	View source
844-227-5769	Prior Authorization	All	N/A	Avalon delegated UM vendor for precision genetic testing prior authorization – providers may also use MVP Payer Spaces in Availity	View source
800-684-9286	Provider Services	All	N/A	Provider Services / Customer Care Center for Provider Services.	View source
800-999-3920	Provider Services	All	N/A	Provider Services / Customer Care Center for Provider Services.	View source

Fax

6 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
518-386-7600	Appeals Disputes	All	N/A	Fax for all other MVP members sending appeal materials. - All other MVP members	View source
800-398-2560	Appeals Disputes	Medicare	N/A	Fax for Medicare members or their providers sending appeal supporting materials. - Medicare members or their providers	View source
800-401-0915	Prior Authorization	Medicare	N/A	Prior Authorization Request – medical and pharmacy benefit medications – Medicare Advantage Plan Members	View source
813-751-3760	Prior Authorization	All	N/A	Avalon delegated UM vendor for precision genetic testing prior authorization	View source
800-280-7346	Prior Authorization, Medical Management	All	N/A	Prior Authorization Request for Procedures and Services – MVP Utilization Management Department \| Corporate Utilization Management (UM) Department – Prior Authorization Requests	View source
800-376-6373	Prior Authorization, Pharmacy	All	N/A	Prior Authorization Request – medical and pharmacy benefit medications – all non-Medicare members (commercial, Marketplace, Medicaid, etc.) \| Pharmacy prior authorization – Medication Prior Authorization Request form – commercial, Marketplace, and Medicaid members	View source

Mailing Addresses

3 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
MVP Health Care, Appeals Department, 625 State Street, Schenectady, NY 12305	Appeals Disputes	Medicare	N/A	Medicare members or their providers may send supporting materials to this appeal address. - Medicare members or their providers	View source
MVP Health Care, Attn: Member Appeals Department, PO Box 2207, 625 State Street, Schenectady, NY 12301	Appeals Disputes, Claims Submission	All	N/A	Member Appeals Department mailing address shown on provider-facing claims/appeals materials. \| Claims submission by mail for all products and members. Use CMS-1500 or UB-04. \| For corrected claims/claims adjustment requests after a claim has already been processed. \| Appeals submissions address listed for providers. - Provider appeals / member appeals address shown on provider materials \| Medicare Advantage plan claims, correspondence, and appeals \| Corrected claims / Claims Adjustment Request form	View source
Dental Claims: use P.O. Box 763	Claims Submission	Commercial	N/A	Dental Claims – address line from provider policies (only PO Box reference available in retrieved content)	View source

Email

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
MVPPR@mvphealthcare.com	Credentialing Enrollment	All	N/A	Provider Application Request – submit completed provider application for credentialing/registration	View source
authorizationrequest@mvphealthcare.com	Prior Authorization	All	N/A	Submit completed Prior Authorization Request for Procedures and Services form to MVP Utilization Management Department	View source

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Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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