Mutual of Omaha Contact Directory
15 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
7 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 800-775-1000 | Claims Status | Commercial | N/A | Hospital Indemnity filing instructions state this number for submitting claims by phone for policies beginning with HI10 or C4. Document is member-facing but provides a claims line that providers may use for claim questions on these products. - Hospital Indemnity Policy claims for policies beginning with HI10 or C4 | View source |
| 833-367-5092 | Claims Status | Commercial | N/A | Hospital Indemnity filing instructions list this number for HI25 claims; likely used for claims questions and status for HI25 hospital indemnity policies. - Hospital Indemnity Policy claims for policies beginning with HI25 | View source |
| 800-369-3809 | Eligibility Benefits, Provider Services | Commercial | Weekdays 7 a.m.–7 p.m. | Weekdays 7 a.m. - 7 p.m. | Dental group products Central Region customer service/administration line; for employer-group dental plans, including eligibility/benefits and claims inquiries. | Regional dental service representatives; Central Region - Dental employer-group plans, Central Region | Dental service representatives – Central Region | View source |
| 800-655-5142 | Eligibility Benefits, Provider Services | Commercial | Weekdays 7 a.m.–7 p.m. | Weekdays 7 a.m. - 7 p.m. | Dental group products customer service/administration contacts; appear to be employer-group dental administration lines, which providers may use for eligibility, benefits, and claims questions for group dental plans. | Regional service representatives; appears on Mutual of Omaha employer dental contact page - Dental employer-group plans, West Region | Dental service representatives – West Region | View source |
| 800-769-7159 | Eligibility Benefits, Provider Services | Commercial | Weekdays 7 a.m.–7 p.m. | Weekdays 7 a.m. - 7 p.m. | Dental group products East Region customer service/administration line; for employer-group dental plans, including eligibility/benefits and claims inquiries. | Regional dental service representatives; East Region - Dental employer-group plans, East Region | Dental service representatives – East Region | View source |
| 800-935-6103 | Prior Authorization, Pharmacy | Medicare | 24 hours a day, 7 days a week | Express Scripts is the PBM handling pharmacy prior authorizations for Mutual of Omaha Medicare prescription drug plans | Express Scripts Customer Service for pharmacy prior authorization requests as listed for Mutual of Omaha prescription drug plans - Pharmacy prior authorization – Mutual of Omaha Rx Essential / Premier Medicare prescription drug plans; prescribers and appointed representatives may call | Customer Service for pharmacy prior authorization requests – prescriber, member, or appointed representative | View source |
| 844-374-7377 | Prior Authorization, Pharmacy | Medicare | 24 hours a day, 7 days a week | Express Scripts PBM prior authorization line for Mutual of Omaha Medicare prescription drug plans | Express Scripts Customer Service for prior authorization requests for Mutual of Omaha drug plans - Pharmacy prior authorization – Mutual of Omaha Rx Premier / Rx Plus Plans | Customer Service for pharmacy prior authorization requests – prior authorization plus list | View source |
Fax
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 402-997-1869 | Claims Submission | Commercial | N/A | From Hospital Indemnity Policy Filing Instructions; fax for submitting claims for HI25 policies. - Hospital Indemnity Policy claims for policies beginning with HI25 | View source |
| 800-294-3717 | Claims Submission | Commercial | N/A | From Hospital Indemnity Policy Filing Instructions; fax for submitting claims for HI10 or C4 policies. - Hospital Indemnity Policy claims for policies beginning with HI10 or C4 | View source |
Mailing Addresses
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 3300 Mutual of Omaha Plaza, Omaha, NE 68175 | Claims Submission | Commercial | N/A | Hospital indemnity policies beginning with HI25 or HI10/C4; this is a published claims mailing address, but the form is member-facing. Use with caution as a paper-claims address for these specific products. - Hospital Indemnity Policy (HI25, HI10, C4) claims | View source |
5 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| SHS.HIP.Claims@mutualofomaha.com | Claims Submission | Commercial | N/A | From Hospital Indemnity Policy Filing Instructions; email for submitting claims for HI25 policies. - Hospital Indemnity Policy claims for policies beginning with HI25 | View source |
| mooclaims@mutualofomaha.com | Claims Submission | Commercial | N/A | From Hospital Indemnity Policy Filing Instructions; email for submitting claims for HI10 or C4 policies. - Hospital Indemnity Policy claims for policies beginning with HI10 or C4 | View source |
| gps.central@mutualofomaha.com | Eligibility Benefits, Provider Services | Commercial | Weekdays 7 a.m.–7 p.m. | Weekdays 7 a.m. - 7 p.m. | Dental group products Central Region email; for service representatives assisting with group dental administration. | Email contact for dental service representatives – Central Region - Dental employer-group plans, Central Region | Dental service representatives – Central Region | View source |
| gps.east@mutualofomaha.com | Eligibility Benefits, Provider Services | Commercial | Weekdays 7 a.m.–7 p.m. | Weekdays 7 a.m. - 7 p.m. | Dental group products East Region email; for service representatives assisting with group dental administration. | Email contact for dental service representatives – East Region - Dental employer-group plans, East Region | Dental service representatives – East Region | View source |
| gps.west@mutualofomaha.com | Eligibility Benefits, Provider Services | Commercial | Weekdays 7 a.m.–7 p.m. | Weekdays 7 a.m. - 7 p.m. | Dental group products West Region email; for service representatives assisting with group dental administration. | Email contact for dental service representatives – West Region - Dental employer-group plans, West Region | Dental service representatives – West Region | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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