MedImpact Contact Directory
12 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 800-210-7628 | Claims Status, Eligibility Benefits, Edi Electronic Claims | Medicaid | 24 hours per day / 7 days per week | MedImpact Pharmacy/Provider Helpdesk for Kentucky Medicaid MCO pharmacy claims assistance; may also be used for claims processing questions | MedImpact Pharmacy/Provider Helpdesk for Kentucky Medicaid MCO pharmacy claims assistance | Technical call center listed on provider contact page; not a member-services line. - Kentucky Medicaid managed care pharmacy providers | Technical Call Center | View source |
| 800-788-2949 | Prior Authorization | Commercial | N/A | Customer service line shown on MedImpact prior authorization documents page; source does not specify provider-vs-member use, but the page is a provider-facing PA documents page. - Medication Request Form / prior authorization support | View source |
| 844-336-2676 | Prior Authorization | Medicaid | N/A | MedImpact phone number for Kentucky providers for pharmacy benefit-related assistance including prior authorization requests - Kentucky providers submitting PA requests through MedImpact | View source |
| 877-838-5085 | Provider Services | Medicaid | M-F, 10:00 AM – 4:30 PM ET | Phone line listed on the MedImpact Kentucky provider contact page; the page does not specify the function label in the snippet beyond being a provider contact entry. - Provider contact line listed on the MedImpact Kentucky provider contact page | View source |
Fax
5 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 866-646-1403 | Claims Submission | Commercial | N/A | Fax number for Direct Member Reimbursement (DMR) claims form submission - DMR Department; providers or members submitting reimbursement claim forms as directed | View source |
| 858-549-1569 | Claims Submission | Medicaid | N/A | Fax number listed for submitting pharmacy paper claims - Kentucky Medicaid providers submitting pharmacy paper claims | View source |
| 858-790-7100 | Prior Authorization | Commercial | N/A | Prior Authorization Submission fax on MedImpact prior authorization documents page. - Prior Authorization Submission | View source |
| 888-783-1773 | Prior Authorization | All | N/A | Fax listed on MedImpact healthcare provider page for submitting Medication Request Forms. - Medication Request Form / prior authorization submissions | View source |
| 858-357-2612 | Prior Authorization | Medicaid | N/A | Fax number for submitting prior authorization requests to MedImpact - Kentucky providers submitting PA requests | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| ATTN: CLAIMS DEPT, MedImpact Healthcare Systems, Inc., PO Box 509098, San Diego, CA 92150-9098 | Claims Submission | Medicaid | N/A | Provider paper claims billing address for Kentucky Medicaid MCO pharmacy POS claims - Kentucky Medicaid managed care pharmacy providers; paper pharmacy claims | View source |
| MedImpact, 7835 Freedom Avenue NW, North Canton, OH 44720 | Claims Submission | Commercial | N/A | Mailing address for Direct Member Reimbursement (DMR) claims form submission - DMR Department; reimbursement claim forms as directed | View source |
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| claims@medimpact.com | Claims Submission | Medicaid | N/A | Email for submission or inquiries related to provider paper pharmacy claims - Kentucky Medicaid managed care pharmacy providers; paper pharmacy claims | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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