Independent Health Contact Directory
10 contact channels across 3 types (Email, Fax, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
7 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 855-481-7038 | Behavioral Health | Medicaid | N/A | Behavioral health services for state products are managed by Carelon Behavioral Health. - Authorizations, referrals or clinical matters – behavioral health for state products (Carelon Behavioral Health) | View source |
| 716-504-3254 | Medical Management | Commercial | N/A | IHSFS Medical Management Department – Self-Funded Services prior authorization | View source |
| 716-631-3001 ext. 5380 | Medical Management | Commercial | N/A | Prior Authorization Request Form – general/commercial products (IHA) | View source |
| 716-631-3282 | Provider Services | All | N/A | Provider Relations – provider inquiries | View source |
| 716-631-3292 | Provider Services | All | N/A | Provider Relations – questions or concerns (Scope newsletter) | View source |
| 800-736-5771 | Provider Services | All | N/A | Provider Relations – provider inquiries | View source |
| 844-265-7592 | Provider Services, Credentialing Enrollment | Medicaid | N/A | Provider Relations – behavioral health for state products | Provider Contracting – behavioral health for state products | View source |
Fax
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 716-250-7170 | Medical Management | Commercial | N/A | IHSFS Medical Management Department – Self-Funded Services prior authorization | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| credentialing@independenthealth.com | Credentialing Enrollment | All | N/A | Credentialing and provider enrollment – join provider or pharmacy networks | View source |
| provider-inquiries@independenthealth.com | General | All | N/A | Provider Inquiry Form – submit provider inquiries with attachments | View source |
Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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