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    OpenPayerToolsPayer Contact DirectoryIndependence Blue Cross

    Independence Blue Cross Contact Directory

    13 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    888-678-7012PharmacyCommercialMon–Fri, 9 a.m.–5 p.m.Pharmacy benefit manager / PBM (FutureScripts) for IBX commercial plans - Prescription drug prior authorization – commercial plansView source
    888-678-7015PharmacyMedicareMon–Fri, 9 a.m.–5 p.m.Pharmacy benefit manager / PBM - Prescription drug prior authorization – Medicare Advantage plansView source
    800-688-1911Prior Authorization, Behavioral HealthCommercialMon–Fri, 8 a.m.–6 p.m.; Behavioral Health clinician on call 24 hours a dayCustomer Service and Precertification; includes behavioral health authorizations | Behavioral health utilization management and authorizations (inpatient, residential, partial hospitalization, intensive outpatient, ABA, TMS)View source
    888-356-7899Provider ServicesCommercialN/AProvider relations — Independence AdministratorsView source
    1-800-ASK-BLUE (1-800-275-2583)Provider Services, Credentialing EnrollmentCommercialMon–Fri, 8 a.m.–6 p.m.General Provider Customer Service – Independence Blue Cross | General questions related to becoming a professional provider / credentialingView source

    Fax

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    215-761-0956Appeals DisputesCommercialN/AAdministrative appeals — Independence AdministratorsView source
    215-238-2500Behavioral HealthCommercialN/AABA (Applied Behavior Analysis) services authorizations - ABA prior authorization – fax completed ABA prior authorization form and supporting documentsView source
    888-671-5285PharmacyCommercialN/APharmacy benefit manager / PBM (FutureScripts) - Prescription drug prior authorization – all lines that use FutureScriptsView source

    Mailing Addresses

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Independence Administrators, Administrative Appeals, P.O. Box 21545, Eagan, MN 55121Appeals DisputesCommercialN/AAdministrative appeals — Independence AdministratorsView source
    Claims Receipt Center, P.O. Box 211184, Eagan, MN 55121Claims SubmissionCommercialN/APaper claims — Keystone Health Plan East, Personal Choice, National PPO, Independence BlueCard, outer-county claims (Lehigh, Lancaster, Northampton, Berks)View source
    Independence Administrators, c/o Processing Center, P.O. Box 21974, Eagan, MN 55121Claims SubmissionCommercialN/APaper claims — Independence Administrators (third-party administrator)View source

    Email

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    iaproviderrelations@ibxtpa.comProvider ServicesCommercialN/AProvider relations — Independence AdministratorsView source
    provrelations@ibx.comProvider ServicesCommercialN/AProvider relations – Independence Administrators (TPA)View source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Independence Blue Cross

    • Independence Blue Cross prior authorization
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    • All Independence Blue Cross policy updates

    More from Independence Blue Cross

    • Independence Blue Cross prior authorization
    • Independence Blue Cross coverage criteria
    • All Independence Blue Cross policy updates

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    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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