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    OpenPayerToolsPayer Contact DirectoryHumana

    Humana Contact Directory

    24 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    12 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-626-2741Credentialing EnrollmentAllMonday through Friday, 9 a.m. to 6 p.m. Eastern timeUsed when providers are unable to submit applications electronically or via email to join Humana’s network; applies broadly to contracting/credentialing. - General Humana provider contracting/credentialing assistance when unable to submit application electronically or via emailView source
    866-274-5888Credentialing EnrollmentMedicaidMonday through Friday, 8 a.m. to 8 p.m. Eastern timeListed in a Medicaid joining Humana network resource guide with LTSS references; used for customer service and contracting for LTSS/HCBS. - Humana Medicaid LTSS provider customer service line referenced with contracting contactsView source
    877-233-4705Credentialing EnrollmentMedicaidNot fully specified in snippet; described as contracting representative assistanceUsed for HCBS/LTSS contracting assistance when providers cannot submit applications online or via email. - HCBS/LTSS contracting – Humana Medicaid providersView source
    800-890-8288Credentialing Enrollment, Behavioral HealthAllMonday – Thursday, 7 a.m. – 6:30 p.m. Central time; Friday, 7 a.m. – 6 p.m. Central time | Monday through Thursday, 7 a.m. – 6:30 p.m. Central time; Friday, 7 a.m. – 6 p.m. Central timeSame number cited as Humana Behavioral Health customer service/provider relations and for contract status and related provider issues. | Customer service / provider relations line for Humana Behavioral Health; used for behavioral health provider questions, contract status, demographic changes, and related issues. - Humana Behavioral Health – contract status, fee schedule requests, adding/leaving group, demographic/tax ID changes | Humana Behavioral Health customer service / provider relations for providersView source
    800-833-2223DentalAll8 a.m. – 8 p.m. Eastern timeDental provider manual lists this number for dental providers; context indicates dental provider claims/benefits service line. - Humana Dental provider services – claims and general dental provider inquiriesView source
    800-787-3311Medical ManagementAllMonday through Friday, 7 a.m. to 7 p.m. Central timeHumana Provider Services; cited as contact for preauthorization and notification list questions. - Humana Provider Services – questions about preauthorization and notification requirementsView source
    800-555-2546Pharmacy, Medical ManagementAllMonday through Friday, 8 a.m. – 8 p.m. local time | Hours not listed in snippetPrescriber-facing clinical help line for Medicare prescription drug prior authorization requests and coverage determinations. | Contact number listed in a Humana document discussing appropriate site of care and prior authorization submission options; appears to be clinical pharmacy review line for providers. - Humana clinical pharmacy review (HCPR) – Medicare Part D prior authorization and coverage determinations | Humana Clinical Pharmacy Review (HCPR) – providers can call to submit prior authorization requestsView source
    800-448-6262Prior AuthorizationAllNot specified in snippetPhone number for Humana Behavioral Health telephonic prior authorization submission; available 24 hours a day. - Humana Behavioral Health telephonic prior authorization requests – available 24 hours a dayView source
    800-457-4708Prior AuthorizationAll7 days a week, 8 a.m. – 8 p.m. Eastern timeListed on Humana’s medical and pharmacy preauthorizations page as the number to call for coverage decisions; appears member-facing but is explicitly described for coverage decisions that may involve providers. - General medical and pharmacy preauthorization coverage decisions phoneView source
    800-523-0023Prior AuthorizationAllInteractive voice response (IVR) for prior authorization; hours not specifiedGeneral provider IVR for prior authorization questions. Provider manual instructs providers to use this IVR and the prior authorization number on the back of the member ID card. - Humana medical prior authorization – interactive voice response (IVR) for providersView source
    800-777-6330Prior AuthorizationAllNot specified in snippetNumber listed for providers to determine whether behavioral health preauthorization or notification is required. - Humana main contact listed for behavioral health management questions when member ID card number is unavailableView source
    1-800-4-HUMANAProvider ServicesAllN/AGeneral Humana phone number listed in provider manual; the cited section does not explicitly restrict to member or provider, but appears in provider manual contact section - General Humana phone for provider correspondence and inquiriesView source

    Fax

    6 rows

    ContactPurposeLine of BusinessHoursNotesSource
    866-662-9683Behavioral HealthAllN/AFax associated with Humana Behavioral Health provider services; used for provider services and possibly contracting-related documentation. - Humana Behavioral Health provider services faxView source
    877-486-2621PharmacyMedicareN/AFax for Medicare prescription drug coverage determination requests; prescriber prior authorization forms are sent here. - Medicare prescription drug coverage determination – prior authorization fax for prescribers/providersView source
    888-447-3430PharmacyCommercialN/AAdditional fax listed in prescriber quick reference guide; context implies use for certain medication prior authorization requests (non-Medicare or specific programs). - Additional medication prior authorization fax (plan- or program-specific; see prescriber guide)View source
    469-913-6941Prior AuthorizationAllN/ADedicated fax for behavioral health prior authorization requests from providers. - Humana Behavioral Health prior authorizations – provider faxView source
    888-200-7440Prior AuthorizationAllN/AFax on Humana’s medical and pharmacy preauthorizations page for expedited coverage decisions. - Expedited medical and pharmacy coverage decision faxView source
    855-227-0677Prior AuthorizationAllN/AStandard fax for medical prior authorization requests from providers. - Humana medical prior authorization – general fax for providersView source

    Mailing Addresses

    4 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Humana Claims Department, PO Box 191920, San Juan, PR 00919-1920Claims SubmissionCommercialN/AHumana Puerto Rico commercial paper claimsView source
    Humana Claims Office, P.O. Box 14605, Lexington, KY 40512-4605Claims SubmissionAllN/AFor Humana encounters (as distinct from standard medical claims) - Humana encounters paper submissionsView source
    Humana Claims Department, PO Box 195560, San Juan, PR 00919-5560Claims SubmissionMedicareN/AHumana Puerto Rico Medicare paper claimsView source
    Humana MA PPO, c/o Humana Claims Office, P.O. Box 14601, Lexington, KY 40512-4601Claims Submission, GeneralAllN/AHumana Medicare Advantage PPO paper claims; manual notes the member ID card address is the most appropriate, but this address may be used when needed | Provider manual correspondence contact; not limited to a specific line of business in the cited section - Humana MA PPO paper claims | Humana medical paper claims; provider manual notes to use address on back of member ID card or this address when applicable | Humana provider correspondence addressView source

    Email

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    behavioralhealthproviderservices@humana.comBehavioral HealthAllN/AEmail for behavioral health provider services; used for contract status, fee schedules, group changes, demographic and tax ID changes for behavioral health providers. - Humana Behavioral Health provider services – contracting, demographic changes, fee schedulesView source
    LTSSContracting@humana.comCredentialing EnrollmentMedicaidN/AEmail for LTSS contracting used in Humana Medicaid resource guide. - LTSS contracting email for Humana Medicaid providersView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Humana

    • Humana prior authorization
    • Humana timely filing
    • Humana coverage criteria
    • All Humana policy updates

    More from Humana

    • Humana prior authorization
    • Humana timely filing
    • Humana coverage criteria
    • All Humana policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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