Horizon Blue Cross Blue Shield of New Jersey Contact Directory
15 contact channels across 3 types (Email, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
10 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 800-626-2212 | Behavioral Health | Commercial | N/A | Behavioral Health Provider Services main line | View source |
| 1-800-4DENTAL | Dental | Commercial | N/A | Horizon Healthcare Dental Services Professional Relations Department – information on enrolling to submit dental claims electronically | View source |
| 888-777-5075 | Edi Electronic Claims | All | Monday – Friday, 7 a.m. to 6 p.m. | Availity Essentials claim submissions – eBusiness Desk | View source |
| 609-537-3442 | Medical Management | Medicaid | N/A | Medicaid home care utilization management contact - Medicaid Home Care (PT, OT, ST, SN, HHA, Cognitive Therapy) Utilization Management supervisor contact | View source |
| 800-664-2583 | Prior Authorization | Commercial | N/A | General medical prior authorization / pre-certification for Horizon BCBSNJ members | View source |
| 800-682-9094 | Prior Authorization | Medicaid | N/A | Behavioral Health prior authorization for Horizon NJ Health Medicaid; also for related clinical questions | View source |
| 855-243-3321 | Prior Authorization | Commercial | N/A | Delegated UM vendor CareCentrix for Horizon Care@Home services - Prior authorization / pre-service registration for Horizon Care@Home home care and ancillary services | View source |
| 855-243-3324 | Prior Authorization | Commercial | N/A | Delegated UM vendor CareCentrix for Horizon Care@Home services - Registration submissions for Horizon Care@Home services | View source |
| 800-682-9091 | Prior Authorization, Provider Services | Medicaid | N/A | General Medicaid provider line; also used for checking status of prior authorization for non-emergency services if response not received within 15 days | Horizon NJ Health Main Provider Services line | View source |
| 800-624-1110 | Provider Services, Credentialing Enrollment | All | N/A | Physical Health Provider Services | General provider eligibility/enrollment/credentialing inquiries | View source |
Mailing Addresses
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Horizon BCBSNJ BlueCard Claims, Three Penn Plaza East Suite 1, Newark, NJ 07105-2248 | Claims Submission | All | N/A | BlueCard paper claims | View source |
| Horizon BCBSNJ, Horizon Behavioral Health, PO Box 10191, Newark, NJ 07101-3189 | Claims Submission | All | N/A | Address labeled "Horizon BCBSNJ" and "Horizon Behavioral Health" in hospital network manual; used for claims submission and reimbursement. - Behavioral health and related claims – Horizon Hospital Network Manual | View source |
| Horizon BCBSNJ Credentialing/Recredentialing Department, 3 Penn Plaza East, PP-14C, Newark, NJ 07105-2200 | Credentialing Enrollment | All | N/A | Mailing address for credentialing and recredentialing applications for Horizon BCBSNJ and Horizon NJ Health | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| PCS_Credentialing_Mailbox@horizonblue.com | Credentialing Enrollment | Medicaid | N/A | Status inquiries for Horizon NJ Health credentialing applications and questions about credentialing process | View source |
| horizon_dental@HorizonBlue.com | Dental | Commercial | N/A | Professional Relations Department email for dental electronic claims enrollment and related questions | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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