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    OpenPayerToolsPayer Contact DirectoryHighmark

    Highmark Contact Directory

    35 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    16 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-258-9808Behavioral HealthAllMonday–Friday 8 a.m.–5 p.m. (local service area time)Behavioral health medical management / authorization questions when Availity is not available; includes precertification and continued stay review requests - Behavioral Health Services – DE, PA (all regions), WVView source
    844-946-6264Behavioral HealthAllMonday–Friday 8 a.m.–5 p.m.Behavioral health utilization management phone line for New York service area - Behavioral Health Utilization Management – New York (WNY, NENY)View source
    866-634-6468Behavioral HealthAllMonday–Friday 8:30 a.m.–4:30 p.m. Eastern (New York 8:15 a.m.–5:00 p.m.)Dedicated peer-to-peer phone line for behavioral health authorization review discussions between providers and Highmark; used when a clinician needs to discuss an authorization decision - Behavioral Health peer-to-peer review line – all service areasView source
    800-654-5028Claims StatusCommercialN/AClaims customer service for providers in Wheeling service area - Claims Customer Service – WheelingView source
    304-424-7701Claims StatusCommercialN/AClaims customer service for providers in Parkersburg service area (local number) - Claims Customer Service – ParkersburgView source
    304-234-7012Claims StatusCommercialN/AClaims customer service for providers in Wheeling service area (local number) - Claims Customer Service – WheelingView source
    888-809-9121Claims StatusCommercialN/AClaims customer service for providers in Parkersburg service area - Claims Customer Service – ParkersburgView source
    800-992-0246Edi Electronic ClaimsAllN/AHighmark EDI Operations / EDI Services support for electronic claims submission and related questions - Providers in all regions; assistance with beginning electronic claims submission or EDI issuesView source
    800-282-4548Edi Electronic ClaimsAllMonday to Friday 8:00 a.m. to 7:30 p.m. ETAvaility Client Services; supports providers using Availity for EDI/ERA - Questions about Availity ERA enrollment and EDI for Highmark Blue Cross Blue Shield Western New YorkView source
    844-325-6254Medical ManagementMedicaidN/AUtilization Management department phone line for authorization requests for Highmark Health Options plans - Highmark Health Options Utilization Management – authorization by phoneView source
    866-231-0847PharmacyAllMonday–Friday 8 a.m.–7 p.m. Eastern; Saturday 10 a.m.–2 p.m. EasternPharmacy department provider line for prescription drug prior authorization requests - Pharmacy prior authorization by phone – Highmark Blue Cross Blue Shield Western New York provider siteView source
    800-346-6262Provider ServicesAllN/AAdditional provider service number for all provider types in specific Highmark regions - All provider types – additional provider servicesView source
    866-731-8080Provider ServicesAllN/AGeneral professional provider services line; can route to Clinical Services / Provider Service Center mentioned for prior authorization questions - Professional providers – general provider servicesView source
    provider services phone number referenced but not shown on this specific pageProvider ServicesAll8 a.m. to 12 p.m. and 1 p.m. to 5 p.m. EST, Monday through FridayHighmark general provider manual contact hours (provider-facing line referenced but number not listed on this specific page)View source
    866-803-3708Provider ServicesAllN/AGeneral facility provider services line; used by facility providers for service-related questions including authorizations and medical management routing - Facility providers – general provider servicesView source
    844-945-5525Provider ServicesAllN/AGeneral provider service center number for all provider types in certain Highmark service areas - All provider types – provider service centerView source

    Fax

    9 rows

    ContactPurposeLine of BusinessHoursNotesSource
    833-202-9390Appeals DisputesMedicaidN/AFax number for Claims Review for Highmark Health Options (Delaware Medicaid) - Highmark Health Options Attn: Claims ReviewView source
    833-581-1867Behavioral HealthAllN/ABehavioral health utilization management fax for New York; used for outpatient behavioral health authorization requests - Behavioral Health UM outpatient authorization – New YorkView source
    877-650-6112Behavioral HealthAllN/AUsed to submit relevant clinical information for precertification or continued stay review requests for behavioral health treatment when using fax; general BH auth fax for DE, PA (Central, Western, Northeastern, Southeastern), WV - Behavioral Health authorization requests – DE, PA (all regions), WVView source
    833-581-1866Behavioral HealthAllN/ABehavioral health utilization management fax for New York; used for inpatient behavioral health authorization requests - Behavioral Health UM inpatient authorization – New YorkView source
    855-451-6680Credentialing EnrollmentMedicaidN/AFax number for Provider Information Management for Highmark Health Options WV - Attention: Provider Information Management, Highmark Health Options WVView source
    412-544-4014GeneralCommercialN/AFax for Highmark Blue Shield Office Manual editor; not specific to claims but provider-facing communication - Attention: Editor, Highmark Blue Shield Office ManualView source
    855-445-4086Medical ManagementMedicaidN/AUtilization Management fax number for submitting authorization requests using the Authorization Request form for Highmark Health Options plans - Highmark Health Options Utilization Management – authorization request faxView source
    844-493-9206PharmacyAllN/AFax for prior authorization requests for medical injectable drugs under pharmacy benefits - Medical injectables prior authorization fax – Highmark BCBS WNYView source
    844-490-4877PharmacyAllN/AFax for retail pharmacy prior authorization requests - Retail pharmacy prior authorization fax – Highmark BCBS WNYView source

    Mailing Addresses

    10 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Highmark Health Options, Attn: Claims Review, P.O. Box 890402, Camp Hill, PA 17089-0402Appeals DisputesMedicaidN/AClaims review mailing address for Highmark Health Options (Delaware Medicaid) - Highmark Health Options Attn: Claims ReviewView source
    Dental Claims, Attention: Claims Department, Highmark Health Options WV, P.O. Box 69455Claims SubmissionMedicaidN/ADental claims mailing address for Highmark Health Options WV - Dental Claims – Attention: Claims Department, Highmark Health Options WVView source
    Highmark Blue Shield, P.O. Box 890062, Camp Hill, PA 17089-0062Claims SubmissionCommercialN/AClaim filing address for all other medical-surgical claims including BlueCard for Central PA region - All other medical-surgical claims (including BlueCard) for Central PAView source
    Highmark Blue Shield, P.O. Box 898854, Camp Hill, PA 17089-8854Claims SubmissionCommercialN/AClaim filing address for Federal Employee Program (FEP) medical-surgical claims - Federal Employee Program (FEP) claimsView source
    Highmark Health Insurance Company, P.O. Box 7004, Wheeling, WV 26003Claims SubmissionCommercialN/AAddress for submitting Highmark Health Insurance Company claims in West Virginia - Highmark Health Insurance Company medical claimsView source
    Highmark Blue Shield, P.O. Box 890052, Camp Hill, PA 17089-0052Claims SubmissionMedicareN/AClaim filing address for MedigapBlue and Signature 65 - MedigapBlue and Signature 65 Medicare supplement claimsView source
    Highmark Major Medical, P.O. Box 890393, Camp Hill, PA 17089-0393Claims SubmissionCommercialN/AClaim filing address for Highmark Blue Shield Major Medical and Highmark Major Medical - Major Medical claims for Central PAView source
    Highmark Blue Shield Claims, P.O. Box 890173, Camp Hill, PA 17089-0173Claims SubmissionCommercialN/AClaim filing address for SpecialCare product | Claim filing addresses for Central Pennsylvania region products - SpecialCare claims for Central PA | ClassicBlue, PPOBlue, EPOBlue, DirectBlue, ShortTermBlue medical-surgical claimsView source
    Highmark Blue Cross Blue Shield West Virginia, P.O. Box 7026, Wheeling, WV 26003Claims Submission, Claims StatusCommercialN/AAddress for submitting Blue Cross and Blue Shield claims for Highmark West Virginia | Written inquiries / claims-related correspondence for West Virginia commercial plans - Highmark Blue Cross Blue Shield West Virginia medical claims | Written inquiries should be sent to this address for Highmark Blue Cross Blue Shield West VirginiaView source
    Highmark Health Options WV, P.O. Box 2500, Parkersburg, WV 26102Credentialing EnrollmentMedicaidN/AProvider Information Management mailing address for Highmark Health Options WV - Attention: Provider Information Management, Highmark Health Options WVView source

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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