Healthfirst Contact Directory
6 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 888-259-1821 | Prior Authorization | All | N/A | Integra Partners phone number for DMEPOS prior authorization requests when submitting via phone. - Delegated UM vendor Integra Partners – DMEPOS prior authorization requests | View source |
| 888-700-4470 | Prior Authorization | All | N/A | Integra phone number to help referring physicians identify a preferred in-network DMEPOS supplier before submitting prior authorization request. - Delegated UM vendor Integra Partners – assistance identifying in-network DMEPOS supplier | View source |
| 888-801-1660 | Provider Services | All | Monday to Friday, 8:30am–5:30pm | General provider inquiries; also referenced for questions about prior authorization processes | View source |
Fax
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 929-416-1968 | Prior Authorization | All | N/A | Integra Partners fax number for DMEPOS prior authorization requests to be submitted with prior authorization form and supporting documentation. - Delegated UM vendor Integra Partners – DMEPOS prior authorization fax submissions | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Appeals and Grievances Department, Healthfirst, P.O. Box 5166, New York, NY 10274-5166 | Appeals Disputes | Commercial | N/A | Member-facing department but explicitly labeled Appeals and Grievances; may be used for written appeals where Healthfirst does not publish a separate provider-only address. - Appeals and Grievances Department – Individual & Family Plans | View source |
| Healthfirst Medicare Plan, Provider Services Intake Department, P.O. Box 5166, New York, NY 10274-5166 | Provider Services | Medicare | N/A | Medicare Plan Provider Services Intake Department | View source |
Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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