Health New England Contact Directory

17 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Sep 2, 2026 from the payer's published directories.

Phone

11 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
413-787-4000 ext. 5028	Behavioral Health	All	N/A	Health Services (Behavioral Health) – prior approval, out-of-plan requests, case management	View source
800-842-4464 ext. 5028	Behavioral Health	All	N/A	Health Services (Behavioral Health) – prior approval, out-of-plan requests, case management	View source
413-233-3175	Credentialing Enrollment	All	N/A	Provider Contracting – questions regarding contracting status	View source
413-787-4000 ext. 3980	Credentialing Enrollment	All	N/A	Provider Credentialing – credentialing status	View source
413-787-4000 ext. 5027	Medical Management	All	N/A	Health Services (Medical) – prior approval, out-of-plan requests, case management, utilization management	View source
800-842-4464 ext. 5027	Medical Management	All	N/A	Health Services (Medical) – prior approval, out-of-plan requests, case management, utilization management	View source
877-807-3701	Prior Authorization	All	N/A	Out-of-network DME and related services – Northwood dedicated Health New England provider line	View source
413-787-4000	Provider Services	Commercial	N/A	General provider contact number on the provider contact page; used by provider staff for claims servicing/contact routing. - General Contact Information / Provider Claims Servicing Unit	View source
800-842-4464 ext. 5000	Provider Services	Commercial	N/A	Toll-free provider relations / provider services line listed in the provider FAQs. - Provider Relations Department	View source
800-842-4464	Provider Services	Commercial	N/A	Toll-free general provider contact number on the provider contact page; used by provider staff for claims servicing/contact routing. - General Contact Information / Provider Claims Servicing Unit	View source
413-787-4004 ext. 5000	Provider Services	Commercial	N/A	Provider relations / provider services phone line listed in the provider FAQs. - Provider Relations Department	View source

Fax

3 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
413-233-2685	Appeals Disputes	Commercial	N/A	Complaints and Appeals Department fax published on the Medicare appeals page; included because it is an appeals contact published by the payer. - Complaints and Appeals Department	View source
877-292-5799	Pharmacy	All	N/A	Specialty pharmacy – provider or pharmacy may fax prior authorization form; HNE submits PA request	View source
413-233-2777	Pharmacy	All	N/A	Medication Request Form for Pharmacy Prior Authorization – fax to Health New England Pharmacy Services Department	View source

Mailing Addresses

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Health New England, Complaints and Appeals Department, One Monarch Place, Suite 1500, Springfield, MA 01144-1500	Appeals Disputes	Commercial	N/A	Complaints and Appeals Department address published on the Medicare appeals page; included because it is an appeals contact published by the payer. - Complaints and Appeals Department	View source
Health New England, Attention: Provider Appeals Department, One Monarch Place, Suite 1500, Springfield, MA 01144	Appeals Disputes	Commercial	N/A	Mailing address for provider appeals / disputes / reconsiderations on the provider policies & resources page. - Provider Appeals Department	View source

Email

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
PContracting@hne.com	Credentialing Enrollment	All	N/A	Provider Contracting – contracting status and related inquiries	View source

Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

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Sources

Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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