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    OpenPayerToolsPayer Contact DirectoryHawaii Medical Service Association (HMSA)

    Hawaii Medical Service Association (HMSA) Contact Directory

    33 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    11 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-724-7240Claims StatusCommercialN/ADental – paper claim support phone (toll-free)View source
    800-792-4672DentalAllMonday–Friday, 8 a.m. to 5 p.m. HSTDental provider service / general dental provider inquiries – Neighbor Islands toll-freeView source
    808-948-6440DentalAllMonday–Friday, 8 a.m. to 5 p.m. HSTDental provider service / general dental provider inquiriesView source
    808-948-6255Edi Electronic ClaimsAllMonday–Friday, 8 a.m. to 5 p.m. HSTHHIN (HMSA’s electronic services outreach unit) – registration / electronic claims supportView source
    808-522-4100Prior AuthorizationAllN/AAdvanced imaging and cardiology prior authorization – Prior Authorization Department (Hawaii Health Partners / HMSA-related)View source
    808-948-6000Prior AuthorizationMedicareN/AMedicare medical services prior authorization / organization determination – HMSA Medical Management DepartmentView source
    855-479-3659Prior AuthorizationMedicareN/AMedicare prescription drug prior authorization requests (PBM-related) – HMSA drug PA lineView source
    800-790-4672Provider ServicesAllN/AProvider Correspondence / Provider Operations – Neighbor Islands (toll-free)View source
    808-948-6281Provider ServicesCommercialN/AFederal Employee Program (FEP) – general provider line (Oahu)View source
    808-948-6330Provider ServicesAllN/AProvider Correspondence / Provider Operations – OahuView source
    800-966-6198Provider ServicesCommercialN/AFederal Employee Program (FEP) – general provider line (Neighbor Islands and Mainland, toll-free)View source

    Fax

    8 rows

    ContactPurposeLine of BusinessHoursNotesSource
    877-439-8201Appeals DisputesAllN/AProvider Correspondence / Provider Operations – Neighbor Islands fax (Research and Correspondence, toll-free)View source
    808-948-8201Appeals DisputesAllN/AProvider Correspondence / Provider Operations – Oahu fax (Research and Correspondence)View source
    808-538-8996DentalAllN/ADental provider fax – provider relationsView source
    888-255-0876Prior AuthorizationCommercialN/ADental prior authorization requests – small business Dental HMO Silver planView source
    808-522-4174Prior AuthorizationAllN/AAdvanced imaging and cardiology prior authorization – Prior Authorization Department (Hawaii Health Partners / HMSA-related)View source
    808-944-5611Prior AuthorizationMedicareN/AMedicare medical services prior authorization – submit required documentsView source
    888-667-8388Prior AuthorizationCommercialN/ADental paper prior authorization requests – PPO Standard DentalView source
    808-948-8222Provider ServicesCommercialN/AFederal Employee Program (FEP) – general provider fax (all islands)View source

    Mailing Addresses

    12 rows

    ContactPurposeLine of BusinessHoursNotesSource
    HMSA – Provider Operations, ATTN: Research and Correspondence, P.O. Box 3277, Honolulu, HI 96801-3277Appeals DisputesAllN/AProvider Operations – Research and Correspondence (provider appeals/correspondence mailing address; label appears in provider directory)View source
    HMSA Dental, P.O. Box 69437, Harrisburg, PA 17106-9437Appeals DisputesCommercialN/ADental – claim appeals and corrected claimsView source
    QUEST, P.O. Box 860, Honolulu, HI 96808-0860Claims SubmissionMedicaidN/APaper medical claims for QUEST (Medicaid) – services received in HawaiiView source
    HMSA – BlueCard Claims, P.O. Box 2970, Honolulu, HI 96802-2970Claims SubmissionCommercialN/APaper medical claims for out-of-state services (BlueCard)View source
    HMSA Dental, P.O. Box 69401, Harrisburg, PA 17106-9401Claims SubmissionCommercialN/ADental – FEP Basic and Standard Option members, paper dental claims (updated address)View source
    HMSA Dental, P.O. Box 1320, Honolulu, HI 96807-1320Claims SubmissionCommercialN/ADental – out-of-state or out-of-country paper claimsView source
    HMSA Akamai Advantage, P.O. Box 860, Honolulu, HI 96808-0860Claims SubmissionMedicareN/APaper medical claims for HMSA Akamai Advantage (Medicare) – services received in HawaiiView source
    HI FEP Claims, P.O. Box 69436, Harrisburg, PA 17106-9436Claims SubmissionCommercialN/AFederal Employee Program (FEP) – paper dental claims (Basic and Standard Option, provider directory entry)View source
    HMSA – Claims Administration 4/AS, P.O. Box 860, Honolulu, HI 96808-0860Claims SubmissionCommercialN/APaper medical claims for commercial plans (e.g., PPO, HMO, CompMed) – services received in Hawaii | Nonparticipating provider reimbursement request – mailing address on HMSA nonparticipating provider reimbursement request formView source
    HI FEP Claims, P.O. Box 69437, Harrisburg, PA 17106-9437Claims Submission, Appeals DisputesCommercialN/AFederal Employee Program (FEP) – resubmission claims and correspondence (dental) | Dental – FEP Basic and Standard Option claim resubmissions and correspondence (address change notice)View source
    HMSA Medical Management Department, P.O. Box 2001, Honolulu, HI 96805-2001Prior AuthorizationMedicareN/AMedicare medical services prior authorization – mail required documentsView source
    HMSA Dental Services, P.O. Box 69436, Harrisburg, PA 17106-9436Prior Authorization, Claims Submission, DentalCommercialN/APayer ID HMSA1 listed in same line as address for PPO and DHMO dental plans - Dental prior authorization requests – small business Dental HMO Silver plan | Dental – paper claims submission (general HMSA Dental provider contact page) | Dental PPO and DHMO provider address – fee schedule and general correspondence | Dental claims and prior authorization submissions – HMSA Dental (commercial / PPO / DHMO plans)View source

    Email

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    HMSAdentalPR@USAbleLife.comDentalAllN/ADental provider relations emailView source
    hhinhelpdesk@hmsa.comEdi Electronic ClaimsAllN/AHHIN helpdesk – registration and support for HMSA electronic servicesView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Hawaii Medical Service Association (HMSA)

    • Hawaii Medical Service Association (HMSA) prior authorization
    • Hawaii Medical Service Association (HMSA) coverage criteria
    • All Hawaii Medical Service Association (HMSA) policy updates

    More from Hawaii Medical Service Association (HMSA)

    • Hawaii Medical Service Association (HMSA) prior authorization
    • Hawaii Medical Service Association (HMSA) coverage criteria
    • All Hawaii Medical Service Association (HMSA) policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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