Florida Blue Contact Directory
13 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
8 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 866-287-9569 | Behavioral Health | Commercial | Monday – Friday, 8 a.m. – 8 p.m. ET | Lucet Behavioral Health Member Services – member-facing; included here only because document instructs providers to direct patients here for behavioral health member services - Behavioral health member services for Florida Blue members | View source |
| 866-350-2280 | Behavioral Health | Commercial | N/A | Lucet Behavioral Health physician and case management services – provider-facing support for coordinating behavioral health care for Florida Blue members - Behavioral health physician and case management services (Florida Blue commercial plans) | View source |
| 877-326-2458 | Behavioral Health | Commercial | 24/7 | Lucet Substance Use Disorder Clinical Response Unit – clinical support line for substance use disorder assistance - Substance Use Disorder Clinical Response Unit for alcohol or drug addiction care for Florida Blue patients | View source |
| 888-223-4892 | Dental | Commercial | N/A | Florida Blue Dental Customer Service – used in dental individual welcome brochure for claims and general dental support - Dental customer service and claims questions (individual dental plans) | View source |
| 800-727-2227 | General | Commercial | N/A | Florida Blue provider inquiries; out-of-state or non-participating providers instructed to contact this number | View source |
| 800-955-5692 | Prior Authorization | Medicare | N/A | Medicare medical services coverage determination / prior authorization request | View source |
| 904-357-3900 ext. 89277 | Prior Authorization | Medicare | N/A | Medicare Part B continuous glucose monitor (CGM) prior authorization request form contact | View source |
| 833-238-8144 | Provider Services | Commercial | Monday - Thursday, 8 a.m. - 6 p.m.; Friday, 9 a.m. - 12 p.m.; IVR self-service 24/7/365 | Truli for Health Provider Contact Center / Behavioral Health Network Manager | View source |
Fax
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 904-301-1614 | Prior Authorization | Medicare | N/A | Medicare coverage determination / prior authorization request – form header contact | View source |
| 904-357-6699 | Prior Authorization | Medicare | N/A | Medicare Part B continuous glucose monitor (CGM) prior authorization request form | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Dental Claims Administrator, P.O. Box 69436, Harrisburg, PA 17106-9436 | Dental | Commercial | N/A | Dental Claims Administrator mailing address for dental claims - Dental claims submission address | View source |
| 4800 Deerwood Campus Parkway, Building 900 5th Floor, Jacksonville, FL 32246 | Prior Authorization | Medicare | N/A | Medicare coverage determination / prior authorization request – address from form header | View source |
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| networkcontracting@guidewell.com | Provider Services, Credentialing Enrollment | Commercial | N/A | Truli for Health network contracting support – for provider contracting/network questions - Network Contract Support for Truli for Health providers | Network Contract Support – Truli for Health provider contracting and network questions | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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