Excellus BlueCross BlueShield Contact Directory
7 contact channels across 3 types (Email, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 585-238-4618 | Edi Electronic Claims | All | Monday–Thursday 8:00 a.m.–4:30 p.m.; Friday 9:00 a.m.–4:00 p.m. | EDI Solutions help desk for HIPAA 837/835/999/277CA transactions | View source |
| 877-843-8520 | Edi Electronic Claims | All | Monday–Thursday 8:00 a.m.–4:30 p.m.; Friday 9:00 a.m.–4:00 p.m. | EDI Solutions toll‑free help desk for HIPAA 837/835/999/277CA transactions | View source |
| 800-676-2583 | Prior Authorization | All | N/A | BCBS national provider service line referenced by Excellus medical policies for questions about precertification / preauthorization - If you experience difficulties or need additional information regarding precertification / preauthorization | View source |
| 800-920-8889 | Provider Services | Commercial | N/A | Excellus BCBS provider customer service / provider relations | View source |
Mailing Addresses
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Claim Submission, Attn: Claims, PO Box 21146, Eagan, MN 55121 | Claims Submission, Appeals Disputes | All | N/A | Government programs – claim submission address | Mailing address for Timely Filing Review Request form and supporting documentation | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Provider.Relations@excellus.com | Credentialing Enrollment | Commercial | N/A | General Excellus BCBS provider relations / contracting and credentialing support | View source |
| EDI.Solutions@excellus.com | Edi Electronic Claims | All | N/A | Registration/testing and general EDI questions for HIPAA 837/835/999/277CA transactions | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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