eviCore Contact Directory
15 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
8 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 888-693-3296 | Claims Status | All | N/A | View source | |
| 888-209-5762 | Medical Management | All | 7:00 a.m.–8:00 p.m. Central Time | Utilization management program prior authorization - Utilization Management Program prior authorization (example MSK program) | View source |
| 800-421-7592 | Prior Authorization | All | 7:00 a.m.–7:00 p.m. EST, Monday–Friday | Outpatient therapy prior authorization for providers - Outpatient therapy prior authorization (example Clover Health Outpatient Therapy program) | View source |
| 844-303-8452 | Prior Authorization | All | 7:00 a.m.–7:00 p.m. local time | Customer service / prior authorization line for specific health plan - Preauthorization requests and expedited authorizations (example Health Alliance Medical Plans) | View source |
| 855-252-1117 | Prior Authorization | All | Call center available 7:00 a.m.–7:00 p.m. local time, Monday–Friday (unless otherwise stated for specific regions) | General prior authorization intake line referenced in lab FAQ - General prior authorization phone for certain lab/diagnostic programs | View source |
| 888-622-7329 | Prior Authorization | All | 7:00 a.m.–7:00 p.m. local time, Monday–Friday | Prior authorization call center for specific payer program (radiation therapy example) - Radiation therapy prior authorization for providers (example Aetna radiation therapy program) | View source |
| 888-693-3211 | Prior Authorization, Medical Management | All | Call center hours noted as 8:00 a.m.–9:00 p.m. Eastern, Monday–Friday | Radiology program prior authorization for providers - Radiology program prior authorization (example: MMO Radiology) | Claims Customer Service line referenced for appeals questions and claims inquiries | View source |
| 800-575-4517 | Provider Services | All | N/A | Client Services (general provider support, including claims teams) | View source |
Fax
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 888-693-3210 | Prior Authorization | All | N/A | Radiology program prior authorization fax for providers - Radiology program prior authorization fax (example: MMO Radiology) | View source |
Mailing Addresses
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 730 Cool Springs Blvd, Suite 800, Franklin, TN 37067 | Appeals Disputes | All | N/A | Claims Appeals Address (general FAQ) | View source |
| [Claims submission address not fully listed on this page; only referenced generically as “claims submission address”] | Appeals Disputes | All | N/A | Claims submission address cited for written claims appeals | View source |
| eviCore healthcare, Attn: Claim Appeals, 400 Buckwalter Place Blvd., Bluffton, SC 29910 | Appeals Disputes | Commercial | N/A | Claim Appeals – Cigna musculoskeletal program | View source |
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| appealsclaimsissues@evicore.com | Appeals Disputes | All | N/A | Claims appeal issues email (musculoskeletal appeals FAQ, Cigna musculoskeletal program) | View source |
| clientservices@EviCore.com | Provider Services | All | N/A | Client Services and Provider Relations Claims teams | View source |
| portal.support@EviCore.com | Provider Services, Edi Electronic Claims | All | N/A | Web portal / technical support for providers - Portal support (web portal issues) – General FAQ | EviCore Web Support / portal assistance for providers | View source |
Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.
Go deeper
Explore OpenPayer Data
Contact details are one slice of what OpenPayer tracks per payer. Browse the full health insurance payer directory for plan profiles and market data, or follow payer policy changes in the live policy feed.
Toolbox
More OpenPayer Tools
- Billing Code LookupSearch CPT, HCPCS, J-codes, DRG, and dental codes by number or procedure name.
- Healthcare Provider & Facility LookupFind hospitals and healthcare facilities by name, taxonomy, facility type, ownership, or state.
- Health Insurance Payer LookupSearch national health insurance payers and health plans by name and state presence.
- Provider Taxonomy Code LookupSearch NUCC taxonomy codes by code, specialty, grouping, or classification.
- CPT Modifier LookupSearch CPT modifiers by code or name — descriptions, when to use them, and payer policy context.
- Prior Authorization LookupSearch payer prior authorization policies by drug, procedure, or policy name.
- Timely Filing LookupFind payer timely filing policies: claim deadlines, corrected claim windows, and appeal timeframes.
- Coverage Criteria LookupSearch payer coverage criteria and medical necessity requirements by drug, procedure, or payer.
Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.