Elderplan Contact Directory

8 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

4 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
866-490-2102	Pharmacy	Medicare	24 hours a day, 7 days a week	Pharmacy technical help line for providers and pharmacies. - Pharmacy technical help.	View source
718-921-7979	Prior Authorization, Provider Services, Medical Management	All	Monday–Friday, 9 a.m.–5 p.m.	Provider-facing Customer Service; used for benefits, claims, and pre-authorizations. \| Provider-facing; for questions regarding benefits, claims, pre-authorizations or any other provider inquiries. \| Provider-facing; Medical Management requests are routed via Customer Service. - All requests for prior authorization must be called in to Customer Service; also used for questions regarding benefits, claims, and pre-authorizations. \| Questions regarding benefits, claims, pre-authorizations or any other inquiries. \| All requests for prior authorization must be called in to the Medical Management Department via Customer Service.	View source
800-353-3765	Prior Authorization, Provider Services, Medical Management	All	Monday–Friday, 9 a.m.–5 p.m.	Toll-free provider-facing Customer Service; used for benefits, claims, and pre-authorizations. \| Provider Customer Service for benefits, claims, pre-authorizations or other inquiries (also referenced by partner materials as Provider Customer Service, option 2) \| Toll-free provider-facing; Medical Management requests are routed via Customer Service. - All requests for prior authorization must be called in to Customer Service; also used for questions regarding benefits, claims, and pre-authorizations. \| All requests for prior authorization must be called in to the Medical Management Department via Customer Service.	View source
718-921-8418	Provider Services, General	All	Monday–Friday, 9 a.m.–5 p.m.	Provider Services / Provider Customer Service for claims, benefits, pre-authorizations, and other provider inquiries \| Provider-facing; for network physician enrollment, claims, pre-authorization, and other provider questions. - To enroll as an Elderplan network physician or for answers about a claim, pre-authorization or other provider questions.	View source

Fax

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
718-759-5155	Prior Authorization	Medicare	N/A	Provider-facing; used to submit prior authorization requests to Pre-Certification Team. - Submission of medical documentation and streamlined prior authorization form to Pre-Certification Team for Medicare-covered services.	View source
718-759-5240	Prior Authorization	Medicare	N/A	Provider-facing; used to submit written prior authorization request forms. - Submit written prior authorization request form with member ID, diagnosis, clinical documentation, and requested service.	View source

Mailing Addresses

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Elderplan Claims Department, P.O. Box 73111, Newnan, GA 30271-3111	Claims Submission, General	All	N/A	Mailing address for paper claims and general correspondence as stated in provider manual \| All correspondence should be mailed to this address per provider manual - Paper claims \| All correspondence	View source

Email

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
EPProviderservices@mjhs.org	Provider Services, General	All	N/A	Provider Services Department email for claims, pre-authorization or other provider questions \| Provider-facing contact. - To enroll as an Elderplan network physician or for answers about a claim, pre-authorization or other provider questions.	View source

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Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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