Community Health Plan of Washington Contact Directory
15 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
5 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 866-599-7257 | Behavioral Health | All | N/A | Mental health issue line listed on CHPW pharmacy page for PCPs. - mental health issues for children; Partnership Access Line (PAL) | View source |
| 800-942-0247 | Claims Status, Eligibility Benefits, Provider Services, Appeals Disputes | Medicare | N/A | Medicare provider phone line for provider questions including claims and eligibility. | Customer Service department number referenced for non-contracted provider appeal or payment dispute questions. - Medicare Advantage providers | Medicare Advantage non-contracted provider appeal or payment dispute questions | View source |
| 800-440-1561 | Claims Status, Eligibility Benefits, Provider Services, Appeals Disputes, Medical Management | All | N/A | Apple Health provider line for claims status, eligibility, authorizations and other provider questions. | Apple Health provider line for general provider services and questions. | Phone number listed for Appeals and Grievances Department in nondiscrimination notice. | For prior authorization / UM issues; CHPW states providers should call UM staff for discussion of the process or any UM issues. - Apple Health providers | Grievances and appeals; Apple Health line | utilization management / prior authorization issues | View source |
| 800-562-3022 ext. 16137 | Credentialing Enrollment | All | N/A | HCA contact listed on CHPW provider network page for Apple Health (Medicaid) enrollment questions. - Apple Health (Medicaid) enrollment process questions | View source |
| 844-605-8168 | Pharmacy | All | N/A | Provider-facing pharmacy prior authorization line; CHPW directs providers to Express Scripts / ESI for PA, step therapy, non-formulary, or quantity limit override requests. - prior authorization, step therapy, non-formulary, quantity limit override | View source |
Fax
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 206-613-8984 | Appeals Disputes | Medicaid | N/A | Fax for Appeals and Grievances Department in nondiscrimination notice. - Grievances and appeals; Apple Health | View source |
| 206-652-7010 | Appeals Disputes | Medicare | N/A | Fax number for CHPW Medicare Advantage grievance coordinator. - Medicare Advantage grievances and appeals fax | View source |
| 206-652-7065 | Prior Authorization | All | N/A | Fax line for prior authorization requests; CHPW notes the fax number at the top of each form may differ depending on the request. - general prior authorization requests | View source |
| 206-652-7050 | Provider Services | All | N/A | Fax number for forms or written requests; can be used by providers when instructed. - Forms and written requests | View source |
Mailing Addresses
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| Community Health Plan of Washington, Attn: CHPW Medicare Advantage Grievance Coordinator, 1111 Third Avenue, Suite 400, Seattle, WA 98101 | Appeals Disputes | All | N/A | Mailing address for CHPW Medicare Advantage grievance coordinator. | Mailing address for CHPW Medicare Advantage appeals and grievances. | Appeals Department mailing address on CHPW provider resources page; not a general provider services address. - Medicare Advantage grievances and appeals mailing address | Medicare Advantage provider and member appeals and grievances | provider appeals | View source |
| Appeals and Grievances Department, Community Health Plan of Washington, 1111 3rd Ave, Suite 400, Seattle, WA 98101 | Appeals Disputes | Medicaid | N/A | Mailing address for Appeals and Grievances Department in nondiscrimination notice. - Grievances and appeals; Apple Health | View source |
| CHP Claims, PO Box 269002, Plano, TX 75026-9002 | Claims Submission | All | N/A | Paper claims mailing address for professional, facility, and behavioral health claims for all CHPW benefit plans. | Mailing address for CHPW Medicare claims forms listed under provider resources. - Paper claims only; appeals and other items go to separate addresses | Medicare Advantage claims-related forms | View source |
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| appealsgrievances@chpw.org | Appeals Disputes | Medicaid | N/A | Email for Appeals and Grievances Department in nondiscrimination notice. - Grievances and appeals; Apple Health | View source |
| [email protected] | Prior Authorization, Appeals Disputes, Credentialing Enrollment | All | N/A | Portal support email for JIVA registration issues / technical assistance related to prior authorization submissions. | Appeals Department email on CHPW provider resources page; not a general provider services email. | Provider Relations department contact for joining the network / new contract requests. - portal support only | provider appeals | provider network questions | View source |
| provider@chpw.org | Provider Services | All | N/A | General provider email contact listed by CHPW. - General provider inquiries | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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