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    OpenPayerToolsPayer Contact DirectoryCigna

    Cigna Contact Directory

    29 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    9 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-753-0540Behavioral HealthAllN/ACigna Behavioral Health – Customer Service (California only)View source
    800-866-6534Behavioral HealthAllN/ACigna Behavioral Health – Professional Relations (California only)View source
    855-629-8584Credentialing EnrollmentAllN/ADental – Recredentialing applications or inquiries phoneView source
    800-244-6224Eligibility Benefits, Pharmacy, Provider Services, DentalAllN/AHealth Care Professional Service Center – general provider service center for medical and dental, including general information and pharmacy prior authorization routing | Pharmacy contact – general information; Prior Authorization is routed via Health Care Professional Service Center | Dental – Customer Service for general questions (dental) | Dental – Customer Service for appeals and complaints (dental provider communications) | General pharmacy contact – Provider Service Center for pharmacy questionsView source
    800-882-4462Eligibility Benefits, Prior Authorization, Credentialing Enrollment, Pharmacy, DentalAllN/AGeneral provider line for claims, benefits, authorizations and other provider services | General medical and dental provider services, including prior authorization and claims/coverage questions | Credentialing status inquiries – provider credentialing status | Pharmacy contact – general information; Prior Authorization is routed via Health Care Professional Service Center | Medical precertification / prior authorization – provider line | Dental – Provider Services Unit (general provider questions, including network/claims) | Dental – Dental Provider Services Unit (claim submission questions) | Pharmacy – Cigna Provider Service Center / general informationView source
    800-879-9823Medical ManagementAllN/ACigna Behavioral Health – Care Management (California only)View source
    800-835-3784PharmacyAllN/APharmacy – Cigna Pharmacy Service Center (non‑specialty medications)View source
    800-351-3606PharmacyAllN/ASpecialty medications – Cigna Specialty Pharmacy ServicesView source
    800-926-2273Provider Services, Behavioral HealthAllN/ADescribed in Cigna provider contact resources as Provider Services Department - Cigna Behavioral Health Provider Services Center – provider services, customer service, professional relations, care management (national line; participant ID card may list plan-specific BH number) | Behavioral health – Provider Services CenterView source

    Fax

    4 rows

    ContactPurposeLine of BusinessHoursNotesSource
    855-350-8671Appeals DisputesMedicareN/AFax number for Cigna Medicare Advantage non-contracted provider appeals and disputes. - Fax for Cigna Medicare Advantage non-contracted provider appeals and disputes.View source
    877-852-4070Appeals DisputesAllN/AFax number for Express Scripts clinical appeals, per Cigna appeals policy. - Fax for Express Scripts Clinical Appeals Department – for appeals relating to Express Scripts pharmacy services.View source
    860-263-3938Credentialing EnrollmentAllN/ADental – Recredentialing applications or inquiries faxView source
    866-873-8279Pharmacy, Prior AuthorizationAllN/AArizona Prior Authorization Form – fax number for submitting prior authorization form | Medical precertification / prior authorization faxView source

    Mailing Addresses

    12 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Cigna Healthcare Inc., National Appeals Unit (NAO), PO Box 188062, Chattanooga, TN 37422Appeals DisputesAllN/AProvider appeal address when the ID card includes the GWH-Cigna or G indicators, per Cigna appeals policy. - Cigna Healthcare Inc. National Appeals Unit (NAO) – use when the ID card includes the GWH-Cigna or G indicators.View source
    Cigna Healthcare Inc., National Appeals Unit (NAU), PO Box 188011, Chattanooga, TN 37422Appeals DisputesAllN/AProvider appeal address for standard Cigna Healthcare ID cards when ID card does not indicate GWH-Cigna or G; also used for some other appeals per Cigna appeals policy. - Cigna Healthcare Inc. National Appeals Unit (NAU) – for all other appeals when ID card does not show GWH-Cigna or G indicator.View source
    Cigna Medicare Advantage Appeals, PO Box 188081, Chattanooga, TN 37422Appeals DisputesMedicareN/AAppeal address for Cigna Medicare Advantage non-contracted provider appeals and disputes. - Cigna Medicare Advantage Appeals – non-contracted provider appeals and disputes.View source
    Cigna Medicare Services, Attn: Medicare Claims Department, Non Contracted Provider Payment Disputes, PO Box 20002, Nashville, TN 37202Appeals DisputesMedicareN/AMailing address for Cigna Medicare Services non-contracted provider payment disputes. - Cigna Medicare Services – Attn: Medicare Claims Department, Non Contracted Provider Payment Disputes.View source
    Express Scripts, Attn: Clinical Appeals Department, PO Box 66588, St. Louis, MO 63166-6588Appeals DisputesAllN/AAppeal address for pharmacy/Express Scripts–related appeals, per Cigna appeals policy. Fax listed for clinical appeals. - Express Scripts Clinical Appeals Department – for appeals relating to Express Scripts pharmacy services.View source
    EviCore Claim Appeals, P.O. Box 5620, Hartford, CT 06102Appeals DisputesAllN/AAppeal address for claims relating to services managed by EviCore, per Cigna appeals policy. - EviCore Claim Appeals – for appeals relating to EviCore-managed services.View source
    Claim mailing address as printed on the back of the patient’s Cigna ID cardClaims SubmissionAllN/ACigna instructs providers to submit corrected claims to the claim address on the back of the patient’s Cigna ID card and to mail supporting documentation for electronic claims to the address on the back of the patient ID card. - Use the claim mailing address printed on the back of the patient’s Cigna identification card for paper/corrected claims and mailed documentation.View source
    Cigna Dental Health, Inc., PO Box 188047, Chattanooga, TN 37422-8047DentalAllN/ADental – Cigna Dental Health, Inc. mailing address for appeals/complaintsView source
    Cigna, PO Box 188037, Chattanooga, TN 37422-8037DentalAllN/ADental – DPPO/Indemnity paper claims submission addressView source
    Cigna, PO Box 188045, Chattanooga, TN 37422-8056DentalAllN/ADental – DHMO Specialist paper claims submission addressView source
    Cigna, PO Box 188046, Chattanooga, TN 37422-8046DentalAllN/ADental – DHMO General Dentists paper claims submission addressView source
    P.O. Box 1019, Horsham, PA 19044-8019PharmacyAllN/APharmacy Service Center mailing addressView source

    Email

    4 rows

    ContactPurposeLine of BusinessHoursNotesSource
    DentalHCPInquiry@Cigna.comClaims SubmissionAllN/ADental – Escalated claims inquiry for contracted providersView source
    Dental.9dentrec@Cignahealthcare.comCredentialing EnrollmentAllN/ADental – Recredentialing applications or inquiries emailView source
    DentistEnrollment@Cignahealthcare.comCredentialing EnrollmentAllN/ADental – Enrollment requests for adding a new provider to a practiceView source
    ProviderServiceUnitDental@Cignahealthcare.comCredentialing EnrollmentAllN/ADental – Status questions for applications already submittedView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Cigna

    • Cigna prior authorization
    • Cigna coverage criteria
    • All Cigna policy updates

    More from Cigna

    • Cigna prior authorization
    • Cigna coverage criteria
    • All Cigna policy updates

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    Contact details are one slice of what OpenPayer tracks per payer. Browse the full health insurance payer directory for plan profiles and market data, or follow payer policy changes in the live policy feed.

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    • Billing Code LookupSearch CPT, HCPCS, J-codes, DRG, and dental codes by number or procedure name.
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    • Healthcare Provider & Facility LookupFind hospitals and healthcare facilities by name, taxonomy, facility type, ownership, or state.
    • Health Insurance Payer LookupSearch national health insurance payers and health plans by name and state presence.
    • Provider Taxonomy Code LookupSearch NUCC taxonomy codes by code, specialty, grouping, or classification.
    • CPT Modifier LookupSearch CPT modifiers by code or name — descriptions, when to use them, and payer policy context.
    • Prior Authorization LookupSearch payer prior authorization policies by drug, procedure, or policy name.
    • Timely Filing LookupFind payer timely filing policies: claim deadlines, corrected claim windows, and appeal timeframes.
    • Coverage Criteria LookupSearch payer coverage criteria and medical necessity requirements by drug, procedure, or payer.

    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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    Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.