CHRISTUS Health Plan Contact Directory

22 contact channels across 3 types (Email, Fax, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

10 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
800-323-0286	Behavioral Health	Medicare	N/A	Providers should call this number to identify participating behavioral health providers and request pre-authorization for inpatient admissions and outpatient services. - Behavioral Health Crisis Hotline listed for provider use in source	View source
844-282-3025	Claims Status, Eligibility Benefits, Provider Services, Behavioral Health	Commercial, Medicare	N/A	Behavioral health / utilization management line in a Medicare provider manual. Source says CHRISTUS Health Plan is directly responsible for behavioral health member services, utilization management, provider contracting, credentialing, and claims payment to behavioral health providers. - Texas Exchange / Individual & Family HIX; also used for general provider inquiries and eligibility/benefits per quick reference guides \| Texas Exchange / Individual & Family HIX provider inquiries \| Texas Exchange / HIX Provider Services \| Behavioral Health	View source
800-678-7347	Claims Status, Provider Services	Medicaid	N/A	US Family Health Plan – general questions and claims-related inquiries per quick reference guide \| US Family Health Plan – provider inquiries and questions per USFHP quick reference guide	View source
844-282-3026	Claims Status, Provider Services	Medicare	N/A	Medicare Advantage New Mexico; also labeled Provider Inquiries \| Medicare Advantage New Mexico general provider inquiries	View source
888-818-7929	Eligibility Benefits	Medicare	N/A	Medicare Advantage New Mexico Member/Provider Services line (explicitly member/provider services)	View source
844-796-1732	Prior Authorization	Commercial	Monday-Friday 8 a.m.-5 p.m. CST	Prior authorization inquiry line for Employer Sponsored Plans. No fax listed on the source page. - Employer Sponsored Plans	View source
877-648-0333	Prior Authorization	Commercial	Monday-Friday 8 a.m.-5 p.m. CST	Prior authorization inquiry line for Individual and Family Plan (Texas and Louisiana). No fax listed on the source page. - Individual and Family Plan	View source
800-446-1730	Prior Authorization, Medical Management	Medicare	Monday-Friday 8 a.m.-5 p.m. CST	Prior authorization inquiry line for US Family Health Plan. No fax listed on the source page. \| Utilization management / behavioral health line for US Family Health Plan. Source also states to contact this number for prior authorization-related inquiries; ext. 1 is listed in a 2026 provider quick reference guide. Delegated to VytlOne for prior authorization in the USFHP manual. - US Family Health Plan \| Utilization Management and Behavioral Health	View source
844-282-3100	Provider Services	Commercial	N/A	General provider contact for network / provider relations on CHRISTUS Health Plan site (all lines of business not specifically limited)	View source
877-235-5317	Provider Services	Medicare	N/A	Provider Services number listed in the 2026 Texas HIX provider quick reference guide.	View source

Fax

6 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
866-416-2840	Appeals Disputes	Commercial	N/A	Texas Exchange / HIX Claim Resolution fax	View source
210-766-8851	Claims Status, Eligibility Benefits, Provider Services	Commercial	N/A	Provider inquiries fax in a 2023 quick reference guide. - Texas Exchange / Individual & Family HIX; also used for general provider inquiries \| Texas Exchange / Individual & Family HIX provider inquiries	View source
800-277-4926	Medical Management	Medicare	N/A	Utilization management / behavioral health fax for US Family Health Plan. Source also gives a separate urgent fax line for prior authorization requests. - Utilization Management and Behavioral Health	View source
844-357-7562	Medical Management, Behavioral Health	Commercial, Medicare	N/A	Utilization management fax for Health Insurance Exchange/Individual and Family plan quick reference guide. \| Routine behavioral health pre-authorization fax line. - Utilization Management \| Routine requests	View source
210-766-8841	Prior Authorization, Behavioral Health	Medicare	N/A	Urgent or emergent prior authorization fax line for US Family Health Plan. \| Urgent and emergent behavioral health pre-authorization fax line. - Urgent or emergent requests \| Urgent and emergent requests	View source
469-282-3012	Provider Services	All	N/A	Provider-facing fax listed under Important Contact Information for Providers	View source

Email

6 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Christus.dso.delegation@christushealth.org	Credentialing Enrollment	All	N/A	Delegation contact for delegated providers in a USFHP quick reference guide. - Delegated providers	View source
Christus.hp.credentialing@christushealth.org	Credentialing Enrollment	Commercial	N/A	Non-delegated provider credentialing contact in provider quick reference guide. - Non-delegated providers	View source
caremanagementreferrals@christushealth.org	Medical Management	Medicare	N/A	Care management referrals for US Family Health Plan. - Care management referrals	View source
CHRISTUS.HP.278@christushealth.org	Prior Authorization	Medicare	N/A	Routine prior authorization requests for US Family Health Plan. - Routine requests	View source
CHP.providernetwork@christushealth.org	Provider Services	All	N/A	Provider network / provider relations email listed for providers	View source
CHRISTUSproviderportal@christushealth.org	Provider Services	All	N/A	Provider Relations team email for provider portal / general provider assistance	View source

Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

More from CHRISTUS Health Plan

All CHRISTUS Health Plan policy updates

Go deeper

Explore OpenPayer Data

Contact details are one slice of what OpenPayer tracks per payer. Browse the full health insurance payer directory for plan profiles and market data, or follow payer policy changes in the live policy feed.

Toolbox

More OpenPayer Tools

Sources

Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

Published by

Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.