Central California Alliance for Health Contact Directory
15 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
8 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 800-700-3874 ext. 5503 | Claims Status | Medicaid | Monday–Friday, 8:30 a.m. to 4:30 p.m. (closed 11:30 a.m. to 12:30 p.m. for lunch) | Interactive phone tree: Option 1 Medi-Cal/IHSS, Option 2 Behavioral Health, Option 3 TotalCare - Billing questions, claims status, general claims information for Medi-Cal, IHSS, Behavioral Health, TotalCare | View source |
| 831-430-5503 | Claims Status | Medicaid | Monday–Friday, 8:30 a.m. to 4:30 p.m. (closed 11:30 a.m. to 12:30 p.m. for lunch) | Billing questions, claims status, general claims information for Medi-Cal, IHSS, Behavioral Health, TotalCare | View source |
| 831-430-5507 | Pharmacy | All | Monday–Friday, 8 a.m. to 5 p.m. | Pharmacy authorizations, general pharmacy information or questions | View source |
| 831-423-5560 | Prior Authorization | All | N/A | After hours - After-hours number to request authorization for post-stabilization care | View source |
| 831-430-5511 | Prior Authorization, Medical Management | All | N/A | Non‑pharmacy authorization status - Authorization status requests (non‑pharmacy) | Authorization status – utilization management (non‑pharmacy) | View source |
| 831-430-5506 | Prior Authorization, Medical Management | All | N/A | General authorization information or questions (non-pharmacy) | General authorizations / utilization management questions (non‑pharmacy) | View source |
| 831-430-5504 | Provider Services, Credentialing Enrollment | All | N/A | Connect with a Provider Relations Representative (how to join network and general provider relations questions) | Provider Relations / general provider line (including joining the network) | View source |
| 800-700-3874 ext. 5504 | Provider Services, Credentialing Enrollment | All | N/A | Provider Relations Representative - Provider Services / Provider Relations department (general provider inquiries) | Contact your Provider Relations Representative | View source |
Fax
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 831-430-5851 | Pharmacy | All | Monday–Friday, 8 a.m. to 5 p.m. | Treatment Authorization Request (TAR) – pharmacy prior authorization requests | View source |
| 831-430-5850 | Prior Authorization | All | N/A | Submit medical (non-pharmacy) authorization requests by fax | View source |
Mailing Addresses
5 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| ATTN: CLAIMS, Central California Alliance for Health, 1600 Green Hills Road, Suite 101, Scotts Valley, CA 95066 | Claims Submission, General | Medicaid | N/A | General contact/office location shown in provider manual; may be used for provider correspondence. - Paper claims submission – In-Home Supportive Services (IHSS) or TotalCare claims | Alliance office address – Scotts Valley | View source |
| ATTN: CLAIMS, Central California Alliance for Health, PO Box 660015, Scotts Valley, CA 95067-0015 | Claims Submission, Prior Authorization | All | N/A | Paper claims submission – Medi-Cal claims (including Medi-Cal members with CCS eligibility) | Mail authorization requests and referrals | View source |
| 539 West 16th Street, Suite B, Merced, CA 95340-4710 | General | Medicaid | N/A | Office location listed in provider manual; may be used for provider correspondence in Merced region. - Alliance office address – Merced | View source |
| 5362 Lemee Lane, Mariposa, CA 95338-9556 | General | Medicaid | N/A | Office location listed in provider manual; may be used for provider correspondence in Mariposa region. - Alliance office address – Mariposa | View source |
| Central California Alliance for Health, Health Services Department – Pharmacy, PO Box 660012, Scotts Valley, CA 95067-0012 | Pharmacy | Medicaid | N/A | For Medi-Cal and IHSS physician-administered drug prior authorizations - Health Services Department – Pharmacy (PA submissions) | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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