CDPHP Contact Directory
11 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
7 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 518-641-3600 | Behavioral Health | Medicaid | Mon-Fri 8 a.m.–6 p.m. | Behavioral health prior authorization for certain services in Medicaid–Select Plan and Medicaid–HARP - Medicaid–Select Plan and Medicaid–HARP behavioral health services requiring prior authorization | View source |
| 888-320-9584 | Behavioral Health | All | Mon–Fri 8 a.m. to 6 p.m. | Behavioral Health Access Center provider line | View source |
| 518-641-3000 | Pharmacy | All | Mon-Fri (hours not specified on the medication list document) | General CDPHP phone number listed for determining if a medication requires medical exception/prior authorization under the medical benefit formulary - Determine if a medication requires medical exception/prior authorization | View source |
| 518-641-3784 | Pharmacy | All | Mon-Fri (hours not specified on the medication list document) | Pharmacy department phone for questions about medical benefit formulary and prior authorization for provider-administered medications - Pharmacy department – questions about medical benefit formulary/prior authorization for injectable medications | View source |
| 518-641-4100 | Prior Authorization | All | N/A | Utilization Review Department phone listed on CDPHP Utilization Review Prior Authorization Form - Medical services prior authorization – Utilization Review Department | View source |
| 518-641-3500 | Prior Authorization, Provider Services | All | Mon–Fri 8 a.m. to 5 p.m. | Provider services department for questions and requests related to prior authorization, including services not meeting criteria or extensions - Eligibility and questions related to prior authorization – prompt #4 | Provider Services for all counties and regions | View source |
| 800-926-7526 | Prior Authorization, Provider Services | All | Mon–Fri 8 a.m. to 5 p.m. | Provider services department for questions and requests related to prior authorization, including services not meeting criteria or extensions (toll-free) - Eligibility and questions related to prior authorization – prompt #4 | Provider Services toll-free line for all counties and regions | View source |
Fax
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 518-641-3208 | Pharmacy | All | N/A | Fax for pharmacy department to receive medical exception/prior authorization requests for provider-administered injectable medications - Pharmacy department fax – medical exception/prior authorization for injectable medications | View source |
| 518-641-3207 | Prior Authorization | All | N/A | Fax for submitting Utilization Review Prior Authorization forms - Medical services prior authorization – Utilization Review Department fax | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| CDPHP, P.O. Box 66602, Albany, NY 12206-6602 | Claims Submission | All | N/A | Paper claims mailing address as listed in Provider Office Administration Manual, Section 9 – Claim Submission | Paper claims mailing address for providers (all counties and regions) | View source |
| CDPHP, 6 Wellness Way, Latham, NY 12110 | General | All | N/A | General correspondence, including provider services correspondence - Correspondence address for providers | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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