CareOregon Contact Directory

24 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Sep 2, 2026 from the payer's published directories.

Phone

7 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
888-440-9912	General	Medicaid	N/A	Toll-free Provider Customer Service line for CareOregon Dental. - CareOregon Dental Provider Customer Service – general questions, eligibility, referrals, authorizations, claims/payment questions	View source
503-416-1444	General	Medicaid	N/A	Provider Customer Service contact for CareOregon Dental; provider-specific instructions in dental materials. - CareOregon Dental Provider Customer Service – general questions, eligibility, referrals, authorizations, claims/payment questions	View source
503-416-4279	Pharmacy	Medicare	N/A	For assistance completing Medicare pharmacy prior authorization/formulary exception request form. - CareOregon Advantage (Medicare) – pharmacy prior authorization/formulary exception assistance	View source
888-712-3258	Pharmacy	Medicare	N/A	Toll-free assistance for Medicare pharmacy prior authorization/formulary exception forms, with posted hours 8 a.m.–8 p.m., Monday–Friday. - CareOregon Advantage (Medicare) – pharmacy prior authorization/formulary exception assistance toll‑free line	View source
877-356-3960	Prior Authorization	Medicaid	N/A	HealthHelp is CareOregon's delegated prior authorization vendor for certain physical health services as of May 1, 2026. Providers may call this number when unable to submit PA through WebConsult portal. - HealthHelp customer service for CareOregon prior authorizations; Monday–Friday, 6 a.m.–5 p.m. PST	View source
503-488-2812	Prior Authorization	Medicaid	N/A	Dental Access Coordinators contact explicitly labeled for providers and dental staff only for prior authorizations. - CareOregon Dental – Dental Access Coordinators for dental prior authorizations and access coordination	View source
877-814-9909	Provider Services	Medicaid	N/A	Provider support for CareOregon Dental portal access, including eligibility, referrals, prior authorizations and claims/payment information. - CareOregon Dental Provider Portal support – password reset/lockout assistance	View source

Fax

7 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
503-416-8115	Claims Submission	Medicaid	N/A	Additional fax line listed in dental provider orientation packet; context suggests use for dental provider communications. - CareOregon Dental – general dental provider fax (as listed in new dental provider packet)	View source
503-416-3665	Credentialing Enrollment	All	N/A	Fax for submitting Oregon Practitioner Credentialing Application (OPCA) to CareOregon Credentialing Department. - Credentialing Department – OPCA and credentialing documentation fax	View source
503-416-8109	Pharmacy	Medicare	N/A	Destination fax for Medicare pharmacy prior authorization/formulary exception request form. - CareOregon Advantage (Medicare) – pharmacy prior authorization/formulary exception fax	View source
503-416-3637	Prior Authorization	Medicaid	N/A	Used for enteral and parenteral nutrition prior authorization requests. - Enteral/Parenteral prior authorization – all faxes	View source
503-416-4108	Prior Authorization	Medicaid	N/A	Fax line associated with Dental Access Coordinators for prior authorizations; explicitly marked for providers and dental staff only. - CareOregon Dental – Dental Access Coordinators fax for dental prior authorizations	View source
833-205-3632	Prior Authorization	Medicaid	N/A	Toll-free fax option listed on Enteral/Parenteral PA form. - Enteral/Parenteral prior authorization – toll‑free fax	View source
877-397-1258	Prior Authorization	Medicaid	N/A	Delegated UM vendor for CareOregon. Used when providers cannot submit PA via WebConsult portal. - HealthHelp prior authorization fax for CareOregon physical health services	View source

Mailing Addresses

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Claims, CareOregon, PO Box 40328, Portland, OR 97240	Claims Submission	All	N/A	Paper claims submission address for CareOregon (all entities including CareOregon Dental, CareOregon Advantage and CareOregon Medicaid claims)	View source
CareOregon, 315 SW Fifth Ave, Portland, OR 97204	General	All	N/A	Main CareOregon mailing address	View source

Email

8 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
providercustomerservice@careoregon.org	Behavioral Health	All	N/A	Listed in behavioral health provider manuals as the contact email for Provider Customer Service for BH-related questions after manual review. - Behavioral Health – Provider Customer Service email for behavioral health-related questions	View source
claimshelp@careoregon.org	Claims Status	All	N/A	For specific claims questions	View source
credentialing@careoregon.org	Credentialing Enrollment	All	N/A	Credentialing Department contact listed in behavioral health provider manuals. - Credentialing Department – submission and inquiries for practitioner credentialing	View source
customerservice@careoregon.org	General	All	N/A	Customer Service email; general contact	View source
Metroprs@careoregon.org	Prior Authorization	Medicaid	N/A	CareOregon Provider Relations will fax the HealthHelp PA form on behalf of the provider if the provider cannot fax. - CareOregon/Health Share – Provider Relations support for HealthHelp prior authorization submissions	View source
colpacPRS@careoregon.org	Prior Authorization	Medicaid	N/A	CareOregon Provider Relations will fax the HealthHelp PA form on behalf of the provider if the provider cannot fax. - Columbia Pacific CCO – Provider Relations support for HealthHelp prior authorization submissions	View source
jacksonprs@careoregon.org	Prior Authorization	Medicaid	N/A	CareOregon Provider Relations will fax the HealthHelp PA form on behalf of the provider if the provider cannot fax. - Jackson Care Connect – Provider Relations support for HealthHelp prior authorization submissions	View source
careoregonconnect@careoregon.org	Provider Services	Medicaid	N/A	Email listed for general questions and portal-related support for CareOregon Dental providers. - CareOregon Dental – provider portal and general provider support	View source

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Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.

CareOregon Contact Directory

24 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Sep 2, 2026 from the payer's published directories.

Phone

7 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
888-440-9912	General	Medicaid	N/A	Toll-free Provider Customer Service line for CareOregon Dental. - CareOregon Dental Provider Customer Service – general questions, eligibility, referrals, authorizations, claims/payment questions	View source
503-416-1444	General	Medicaid	N/A	Provider Customer Service contact for CareOregon Dental; provider-specific instructions in dental materials. - CareOregon Dental Provider Customer Service – general questions, eligibility, referrals, authorizations, claims/payment questions	View source
503-416-4279	Pharmacy	Medicare	N/A	For assistance completing Medicare pharmacy prior authorization/formulary exception request form. - CareOregon Advantage (Medicare) – pharmacy prior authorization/formulary exception assistance	View source
888-712-3258	Pharmacy	Medicare	N/A	Toll-free assistance for Medicare pharmacy prior authorization/formulary exception forms, with posted hours 8 a.m.–8 p.m., Monday–Friday. - CareOregon Advantage (Medicare) – pharmacy prior authorization/formulary exception assistance toll‑free line	View source
877-356-3960	Prior Authorization	Medicaid	N/A	HealthHelp is CareOregon's delegated prior authorization vendor for certain physical health services as of May 1, 2026. Providers may call this number when unable to submit PA through WebConsult portal. - HealthHelp customer service for CareOregon prior authorizations; Monday–Friday, 6 a.m.–5 p.m. PST	View source
503-488-2812	Prior Authorization	Medicaid	N/A	Dental Access Coordinators contact explicitly labeled for providers and dental staff only for prior authorizations. - CareOregon Dental – Dental Access Coordinators for dental prior authorizations and access coordination	View source
877-814-9909	Provider Services	Medicaid	N/A	Provider support for CareOregon Dental portal access, including eligibility, referrals, prior authorizations and claims/payment information. - CareOregon Dental Provider Portal support – password reset/lockout assistance	View source

Fax

7 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
503-416-8115	Claims Submission	Medicaid	N/A	Additional fax line listed in dental provider orientation packet; context suggests use for dental provider communications. - CareOregon Dental – general dental provider fax (as listed in new dental provider packet)	View source
503-416-3665	Credentialing Enrollment	All	N/A	Fax for submitting Oregon Practitioner Credentialing Application (OPCA) to CareOregon Credentialing Department. - Credentialing Department – OPCA and credentialing documentation fax	View source
503-416-8109	Pharmacy	Medicare	N/A	Destination fax for Medicare pharmacy prior authorization/formulary exception request form. - CareOregon Advantage (Medicare) – pharmacy prior authorization/formulary exception fax	View source
503-416-3637	Prior Authorization	Medicaid	N/A	Used for enteral and parenteral nutrition prior authorization requests. - Enteral/Parenteral prior authorization – all faxes	View source
503-416-4108	Prior Authorization	Medicaid	N/A	Fax line associated with Dental Access Coordinators for prior authorizations; explicitly marked for providers and dental staff only. - CareOregon Dental – Dental Access Coordinators fax for dental prior authorizations	View source
833-205-3632	Prior Authorization	Medicaid	N/A	Toll-free fax option listed on Enteral/Parenteral PA form. - Enteral/Parenteral prior authorization – toll‑free fax	View source
877-397-1258	Prior Authorization	Medicaid	N/A	Delegated UM vendor for CareOregon. Used when providers cannot submit PA via WebConsult portal. - HealthHelp prior authorization fax for CareOregon physical health services	View source

Mailing Addresses

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Claims, CareOregon, PO Box 40328, Portland, OR 97240	Claims Submission	All	N/A	Paper claims submission address for CareOregon (all entities including CareOregon Dental, CareOregon Advantage and CareOregon Medicaid claims)	View source
CareOregon, 315 SW Fifth Ave, Portland, OR 97204	General	All	N/A	Main CareOregon mailing address	View source

Email

8 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
providercustomerservice@careoregon.org	Behavioral Health	All	N/A	Listed in behavioral health provider manuals as the contact email for Provider Customer Service for BH-related questions after manual review. - Behavioral Health – Provider Customer Service email for behavioral health-related questions	View source
claimshelp@careoregon.org	Claims Status	All	N/A	For specific claims questions	View source
credentialing@careoregon.org	Credentialing Enrollment	All	N/A	Credentialing Department contact listed in behavioral health provider manuals. - Credentialing Department – submission and inquiries for practitioner credentialing	View source
customerservice@careoregon.org	General	All	N/A	Customer Service email; general contact	View source
Metroprs@careoregon.org	Prior Authorization	Medicaid	N/A	CareOregon Provider Relations will fax the HealthHelp PA form on behalf of the provider if the provider cannot fax. - CareOregon/Health Share – Provider Relations support for HealthHelp prior authorization submissions	View source
colpacPRS@careoregon.org	Prior Authorization	Medicaid	N/A	CareOregon Provider Relations will fax the HealthHelp PA form on behalf of the provider if the provider cannot fax. - Columbia Pacific CCO – Provider Relations support for HealthHelp prior authorization submissions	View source
jacksonprs@careoregon.org	Prior Authorization	Medicaid	N/A	CareOregon Provider Relations will fax the HealthHelp PA form on behalf of the provider if the provider cannot fax. - Jackson Care Connect – Provider Relations support for HealthHelp prior authorization submissions	View source
careoregonconnect@careoregon.org	Provider Services	Medicaid	N/A	Email listed for general questions and portal-related support for CareOregon Dental providers. - CareOregon Dental – provider portal and general provider support	View source

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Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.