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    OpenPayerToolsPayer Contact DirectoryCapital Blue Cross

    Capital Blue Cross Contact Directory

    14 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-613-2624DentalAllN/ACapital Blue Cross Dental provider portal announcement page - Capital Blue Cross Dental – provider phoneView source
    866-688-2242Eligibility Benefits, Provider ServicesAllMonday through Friday, 8:00 AM - 6:00 PMProvider Telephone Line for eligibility, benefits, and non-BlueCard claims for professional and facility providers | Provider Telephone Line also referenced for providers with questions and non-participating providers - Provider Telephone Line – Eligibility and Benefits and Non-BlueCard Claims Professional and Facility | Provider Telephone Line; non-participating providers instructed to call this number; also for general provider questionsView source
    800-585-5794PharmacyCommercial24/7PBM: CVS Caremark - CVS Caremark customer service – questions about prescription drug benefitView source
    800-294-5979Prior AuthorizationCommercialN/APBM: CVS Caremark - Physician line for pharmacy prior authorization requests to CVS CaremarkView source
    800-424-1710Prior AuthorizationCommercialN/AUtilization management vendor - Prime MPS GatewayPA – telephone for urgent or expedited medical prior authorization when online submission not possibleView source
    800-676-2583Prior AuthorizationAllN/ABlueCard members – prior authorization / precertification information for out-of-area BlueCard membersView source
    800-471-2242Prior Authorization, Medical ManagementAllMonday–Friday 8:00 AM–5:00 PM | Monday through Friday, 8:00 AM - 6:00 PMUtilization Management Department – preauthorization and medical management questions for providers and members - Provider preauthorization / precertification questions and status | Providers and members should call Utilization Management Department to obtain necessary preauthorizationView source

    Fax

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    833-517-1939Claims SubmissionAllN/AUsed for ADA dental claims submission - Capital Blue Cross Dental – ADA dental claims faxView source
    888-345-2040DentalAllN/ACapital Blue Cross Dental – general provider services faxView source
    703-842-2600DentalAllN/AAdditional dental fax numbers listed with new provider portal - Capital Blue Cross Dental – additional fax numbersView source
    888-656-6671Prior AuthorizationCommercialN/AUtilization management vendor - Prime MPS GatewayPA – fax for medical prior authorization when online submission not possibleView source
    888-836-0730Prior AuthorizationCommercialN/APBM: CVS Caremark - Fax for pharmacy prior authorization requests to CVS CaremarkView source

    Mailing Addresses

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Capital Blue Cross Dental – Provider Services, 251 18th Street South, Suite 900, Arlington, VA 22202DentalAllN/ACapital Blue Cross Dental – Provider Services mailing addressView source
    UM Department, Capital Blue Cross, PO Box 773731, Harrisburg, PA 17177-3731Prior Authorization, Medical ManagementAllN/AMedicare preauthorization requests by mail | UM Department – mail-in preauthorization/UM correspondenceView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

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    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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