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    OpenPayerToolsPayer Contact DirectoryBupa

    Bupa Contact Directory

    18 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    9 rows

    ContactPurposeLine of BusinessHoursNotesSource
    +44 (0) 1273 323 563Claims Status, Prior AuthorizationAllNot listedGeneral customer service / claims and processing enquiries line for Bupa Global published in member guide; providers may use for claim-processing queries when directed by Bupa. | Pre-authorisation team contact listed in provider guidance. - Bupa Global Customer Service / claim-processing queries | Worldwide – Bupa International pre-authorisation team contact numberView source
    +44 (0) 1273 333 911Medical ManagementAllNot listedBupa Global Healthline / Medical Centre number listed in member guide for medical-related enquiries. - Bupa Global Healthline / Medical Centre – medical advice, support and medical-related enquiriesView source
    2517 5333Prior AuthorizationCommercial9am – 7pm, Monday – Friday, except public holidaysCustomer service line used for enquiries related to submitted claims or pre-authorisation results; menu option explicitly includes pre-authorisation. - Hong Kong – individual members, provider enquires regarding pre-authorisation, claim status or resultsView source
    2517 5383Prior AuthorizationCommercial9am – 7pm, Monday – Friday, except public holidaysCustomer service line used for enquiries related to submitted claims or pre-authorisation results; menu option explicitly includes pre-authorisation. - Hong Kong – Bupa Gold members, provider enquires regarding pre-authorisation, claim status or resultsView source
    2517 5388Prior AuthorizationCommercial9am – 7pm, Monday – Friday, except public holidaysCustomer service line used for enquiries related to submitted claims or pre-authorisation results; menu option explicitly includes pre-authorisation. - Hong Kong – group members, provider enquires regarding pre-authorisation, claim status or resultsView source
    305-275-1500Prior AuthorizationCommercialN/AGlobal pre-authorisation team contact as described in a provider-facing quick guide. - Worldwide – Bupa Global pre-authorisation for treatment, including Latin America members via USA Medical Services teamView source
    +44 (0) 1273 323563Provider ServicesAllNot listedProvider-facing contact for Bupa Global providers for questions and pre-authorisation of treatment. - Bupa Global international health plans providersView source
    134 135Provider ServicesCommercial8:30am – 5:00pm AEST/AEDT Monday to FridayFor Australian hospital, medical and other providers; used for assistance with manual claims, statements, auditing, reporting, and provider queries. - Bupa Australia – Provider Operations Team / Health & Benefits Operations for medical providersView source
    180-006-0239Provider ServicesCommercial8:30am – 5:00pm AEST/AEDT Monday to FridayListed on claiming and patient eligibility page as contact for further provider information. - Bupa Australia – Provider Operations Team for claiming and patient eligibility queriesView source

    Fax

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    +44 (0) 1273 820 517Claims SubmissionAllN/AGeneral Bupa Global fax as listed in member guide for sending information to Bupa Global. - Bupa Global – general fax number for correspondence including claims-related documents where instructedView source
    3973 6966Prior AuthorizationCommercial9am – 7pm, Monday – Friday, except public holidaysFax number for submitting pre-authorisation applications. - Hong Kong – pre-authorisation application for hospital treatment, day case and clinical operationsView source

    Mailing Addresses

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Bupa, Medical Claims, GPO Box 4338, Melbourne VIC 3001, AustraliaClaims SubmissionCommercialN/APostal address for submitting manual medical claims by post for providers as listed on Bupa Australia claiming and patient eligibility page. - Bupa Australia – Medical Claims (Melbourne) manual claim submissions by postView source
    Bupa, Medical Claims, GPO Box 9809, Brisbane QLD 4001, AustraliaClaims SubmissionCommercialN/AAlternate postal address for submitting manual medical claims by post for providers as listed on Bupa Australia claiming and patient eligibility page. - Bupa Australia – Medical Claims (Brisbane) manual claim submissions by postView source
    Bupa Global, Victory House, Trafalgar Place, Brighton, BN1 4FY, United KingdomClaims SubmissionAllN/AGeneral Bupa Global postal address published on provider claim-submission guidance; can be used for sending claim-related correspondence where instructed by Bupa Global. - Bupa Global – international health insurance claims and correspondence (check member materials or instructions for specific product before using)View source

    Email

    4 rows

    ContactPurposeLine of BusinessHoursNotesSource
    gapscheme@bupa.com.auClaims SubmissionCommercialN/AEmail address given for submitting manual claims associated with the Bupa Gap Scheme. - Bupa Australia – Gap Scheme manual claims submission by emailView source
    medicalclaims@bupa.com.auClaims SubmissionCommercialN/AEmail address for submitting medical claims information and related documentation. - Bupa Australia – medical claims submission and related communicationsView source
    info@bupaglobal.comGeneralAllN/AGeneral Bupa Global email address listed for contacting Bupa Global. - Bupa Global – general enquiries including claims and policy questions where instructedView source
    preauthapp@bupa.com.hkPrior AuthorizationCommercial9am – 7pm, Monday – Friday, except public holidaysUsed to submit pre-authorisation applications for hospitalisation and certain clinical operations/day-case surgery. - Hong Kong – pre-authorisation application for hospital treatment, day case and clinical operationsView source

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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