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    OpenPayerToolsPayer Contact DirectoryBlue KC

    Blue KC Contact Directory

    27 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    17 rows

    ContactPurposeLine of BusinessHoursNotesSource
    833-964-6338Behavioral HealthAllN/ABehavioral Health & Substance Use contact number listed with other key contacts; associated with Lucet behavioral health care management.[6] - Behavioral Health & Substance Use – all lines of business, managed by LucetView source
    800-528-5763Behavioral HealthAllN/ABehavioral health, psychiatric and substance use referrals to Blue KC’s behavioral health care management services provided by Lucet.[6] - Behavioral health and substance use services – care management and referrals via LucetView source
    800-472-6481DentalAllN/ADental provider support toll‑free number listed on Providers Contact page.[5] - Dental provider services (claims, benefits, prior authorization) – all dental productsView source
    816-237-2354DentalAllN/ADental provider support numbers listed on Providers Contact page; likely toll‑free.[5] - Dental provider services (claims, benefits, prior authorization) – all dental productsView source
    816-395-2176DentalAllN/ADental provider support numbers listed on Providers Contact page.[5] - Dental provider services (claims, benefits, prior authorization) – all dental productsView source
    888-989-8842GeneralAllN/AAdditional toll‑free number listed under main contact numbers.[15] - Additional main toll‑free contact – all lines of businessView source
    800-822-2583GeneralAllN/AMain Blue KC toll‑free number listed under main contact numbers and address for general correspondence.[15] - Main toll‑free contact – all lines of business (not specific to members vs providers, but in provider contact resource directory)View source
    816-395-2222GeneralAllN/APrimary phone number listed under main contact numbers for Blue KC.[15] - Main phone – all lines of businessView source
    800-676-2583Medical ManagementAllN/ABlueCard eligibility number in BlueCard Program document, with instruction to ask to be transferred to utilization review area.[7] - BlueCard eligibility; transfer to utilization review for out‑of‑area Blue plan membersView source
    800-228-1436PharmacyAllN/APharmacy contact number listed with other key contacts.[6] - Pharmacy services – all lines of business (includes prescription drug benefit inquiries; PA handled via prior authorization department)View source
    816-395-3989Prior AuthorizationAllMonday – Friday 8 a.m. – 5 p.m. CST[10][11]Blue KC Prior Authorization Department for medical services and medications; providers, facilities, members, or member representatives may contact this department.[8][9] - Medical and medication prior authorization – all non‑Medicare lines of business (group, individual, ACA, etc.)View source
    800-892-6116Prior AuthorizationAllMonday – Friday 8 a.m. – 5 p.m. CST[10][11]Toll‑free Blue KC Prior Authorization Department.[2][4][9] - Medical and medication prior authorization – all non‑Medicare lines of business (group, individual, ACA, etc.)View source
    866-859-3822Provider ServicesMarketplaceN/AACA provider support number listed on Providers Contact page.[5] - ACA individual marketplace provider supportView source
    816-395-3929Provider ServicesAllN/AProvider Hotline for Blue KC providersView source
    816-842-5607Provider ServicesAllMonday – Friday 8:00 a.m. to 6:00 p.m. Central Time[13]TTY/TDDY for provider hotline.[13][15] - Provider Hotline TDDY – all lines of businessView source
    888-890-4423Provider ServicesMedicareN/AMedSupp provider support number listed on Providers Contact page.[5] - Medicare Supplement provider supportView source
    800-456-3759Provider ServicesAllMonday – Friday 8:00 a.m. to 6:00 p.m. Central Time[15]Toll‑free provider helpline for eligibility, benefits, prior authorization, claims and other provider services.[15] - Provider Hotline – all lines of businessView source

    Fax

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    816-395-3959Provider ServicesAllN/AFax line associated with Provider Hotline.[13][15] - Provider Hotline fax – all lines of businessView source

    Mailing Addresses

    8 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Blue Cross and Blue Shield of Kansas City, Attn: ACA/IFP/QHP, PO Box 411408, Kansas City, MO 64141Claims SubmissionCommercialN/AACA/IFP/QHP provider paper claims and written inquiriesView source
    Blue-Advantage HMO / Blue-Advantage Plus Medicaid Claims, PO Box 419130, Kansas City, MO 64141Claims SubmissionCommercialN/ABlue-Advantage HMO and Blue-Advantage Plus Medicaid claims (corporate directory)View source
    BlueCare HMO Claims, PO Box 419163, Kansas City, MO 64141Claims SubmissionCommercialN/ABlueCare HMO claims (corporate directory)View source
    Medicare Advantage Claims, PO Box 419169, Kansas City, MO 64141Claims SubmissionMedicareN/AMedicare Advantage claims (corporate directory)View source
    NASCO Claims, PO Box 419016, Kansas City, MO 64141-6016Claims SubmissionAllN/ANASCO claims (used for certain employer/ASO groups as listed in corporate directory)View source
    Blue KC Med Supp, Attn: Government Programs, PO Box 410080, Kansas City, MO 64141Claims SubmissionMedicareN/AMed Supp provider paper claims and written inquiries (Blue KC Med Supp – Government Programs)View source
    Preferred-Care / Preferred-Care Blue PPO Claims, PO Box 419169, Kansas City, MO 64141Claims Submission, Appeals Disputes, GeneralAllN/ACorrespondence address listed in provider Contact Resource Directory; appropriate for mailed provider correspondence such as appeals, claims-related documents, credentialing packets, etc.[15] - Preferred-Care PPO and Preferred-Care Blue PPO claims (corporate directory) | Correspondence to Medical Director (used for certain clinical appeals per contact resource directory) | General Blue KC correspondence address – provider reference guide; some plan-specific paper claim addresses are listed by product in corporate directory | Correspondence address – all lines of businessView source
    Blue Cross and Blue Shield of Kansas City, 1400 Baltimore Avenue, Kansas City, MO 64105-1903GeneralAllN/APhysical location address listed in provider Contact Resource Directory.[15] - General corporate/location address (not specifically limited to claims) | Location address – all lines of businessView source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Dental@BlueKC.comDentalAllN/ADental email listed on Providers Contact page for provider support.[5] - Dental provider services, including claims questions and prior authorization requests – all dental productsView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Blue KC

    • Blue KC prior authorization
    • Blue KC coverage criteria
    • All Blue KC policy updates

    More from Blue KC

    • Blue KC prior authorization
    • Blue KC coverage criteria
    • All Blue KC policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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