Blue Cross Blue Shield of Tennessee Contact Directory
19 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
12 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 423-535-2015 | Behavioral Health | Medicaid | N/A | Behavioral health peer‑to‑peer consultation line for BlueCare/TennCare related behavioral health cases. - Behavioral Health Peer-to-Peer Request Line | View source |
| 800-367-3403 | Behavioral Health | Medicaid | N/A | Used for behavioral health referrals for certain BlueCare/TennCare plans; document instructs providers to call Provider Service for details. - Behavioral Health consultation lines – PCP consult line for behavioral health | View source |
| 866-789-6314 | Behavioral Health | Commercial | N/A | Behavioral health/substance abuse prior authorization line referenced for BCBS of Tennessee plans. - Behavioral health and substance abuse prior authorization for BCBS of Tennessee members (including BlueCare Plus HMO D-SNP as referenced) | View source |
| 800-924-7141 | Claims Status, Eligibility Benefits, Prior Authorization, Provider Services, Credentialing Enrollment, Pharmacy | All | N/A | General provider line and prior authorization questions for commercial and group plans. | Credentialing department toll‑free phone for provider credentialing inquiries. | Pharmacy Management contact number for commercial and exchange plans. - Also used for eligibility, benefits, and general claims/coverage questions for commercial business and BlueCard | Also used for claims status and general claims/coverage questions for commercial business and BlueCard | Commercial/group plans prior authorization questions | Commercial Provider Service Line | Credentialing Department – questions about credentialing process and applications | Commercial/Exchange pharmacy management questions | View source |
| 800-332-5762 | Pharmacy | Medicare | N/A | Pharmacy Management contact number for BlueAdvantage Medicare plans. - BlueAdvantage pharmacy management questions | View source |
| 800-468-9736 | Pharmacy | Medicaid | N/A | Pharmacy Management contact number for BlueCare (TennCare) plans. - BlueCare pharmacy management questions | View source |
| 800-572-1003 | Pharmacy | Medicare | N/A | Pharmacy Management contact number for Federal Employee Program (FEP). - FEP pharmacy management questions | View source |
| 800-899-1407 | Pharmacy | Medicare | N/A | Pharmacy Management contact number for BlueCare Plus plans. - BlueCare Plus pharmacy management questions | View source |
| 866-780-7742 | Pharmacy | Commercial | N/A | Pharmacy Management contact number for PSHB plans referenced in manual. - PSHB pharmacy management questions | View source |
| 888-325-8386 | Pharmacy | Medicaid | N/A | Pharmacy Management contact number for CoverKids plans. - CoverKids pharmacy management questions | View source |
| 423-535-5717 | Prior Authorization | Commercial | N/A | For questions about submitting prior authorizations via Availity or Cohere electronic tools. - Technical questions about submitting commercial prior authorizations in Availity or Cohere | View source |
| 423-535-5775 | Provider Services | Commercial | N/A | Provider Network Services phone (commercial provider relations/network services) | View source |
Fax
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 423-535-6711 | Credentialing Enrollment | All | N/A | Alternate fax for credentialing department. - Credentialing Department alternate fax – credentialing documents | View source |
| 423-535-8357 | Credentialing Enrollment | All | N/A | Primary fax for credentialing department. - Credentialing Department fax – credentialing documents | View source |
| 888-343-4232 | Pharmacy | All | N/A | Pharmacy Management fax for prior authorization and other pharmacy‑related documentation. - Pharmacy Management fax – prior authorizations and related pharmacy documentation | View source |
| 423-535-7523 | Provider Services | Commercial | N/A | Provider Network Services fax (commercial provider relations/network services) | View source |
Mailing Addresses
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| BlueCare / TennCare Select Claims Service Center, 1 Cameron Hill Circle, Suite 0002, Chattanooga, TN 37402-0002 | Claims Submission, Provider Services, Appeals Disputes, Pharmacy | All | N/A | Central mailing address for Pharmacy Management; phone and fax numbers for pharmacy management by line of business are listed in same section. - BlueCare / TennCare Select medical and related claims service center | Provider Network Services mailing address (commercial provider relations/network questions) | Commercial member grievance/appeals (member-focused but may be used by providers for commercial grievance submissions) | Paper claims for commercial medical (group/individual) and BlueCard; Claims Service Center | Federal Employee Program (FEP) paper claims | Pharmacy Management mailing address for all lines of business | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| conunercialmbrgrievanceappeals@bcbst.com | Appeals Disputes | Commercial | N/A | Commercial member grievance/appeals email (member-focused but may be used by providers for commercial grievance submissions) | View source |
| credentials@bcbst.com | Credentialing Enrollment | All | N/A | Credentialing department email for questions about credentialing process or specific applications. - Credentialing Department – questions about credentialing process and applications | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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