Blue Cross Blue Shield of North Carolina Contact Directory

23 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

8 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
800-755-0798	Behavioral Health	Commercial	N/A	Behavioral Health referral line for physicians to complete referral requests	View source
855-258-3101	Behavioral Health	Commercial	N/A	Behavioral Health Total Care referrals (providers); general behavioral health questions through Provider Services	View source
800-222-4739	Claims Status, Eligibility Benefits, Provider Services	Commercial	N/A	Claims, eligibility, and benefits line for providers. - Benefits, claims, and eligibility	View source
800-214-4844	General	Commercial	Monday through Thursday, 8 AM to 5 PM ET, and Friday, 8 AM to 4 PM ET	For assistance with mailing paper forms; also listed as Provider Blue Line. - Provider Blue Line	View source
844-227-5769	Prior Authorization	Commercial	N/A	Avalon laboratory services prior authorization; delegated UM vendor for certain lab services	View source
800-672-7897	Prior Authorization, Medical Management	Commercial	N/A	Pre-certification and prior approval; Utilization Management for in-network providers \| Care Management / Utilization Management department	View source
844-594-5072	Prior Authorization, Pharmacy, Medical Management	Medicaid	N/A	Healthy Blue NC (Medicaid) medical and behavioral health prior authorizations/notifications line for providers \| Healthy Blue NC (Medicaid) pharmacy prior authorizations by phone via Provider Services \| Healthy Blue NC Care Management services phone for Medicaid members	View source
800-777-1643	Provider Services, Pharmacy	Commercial	N/A	General Provider Services / Provider Network questions, including behavioral health program information \| Pharmacy benefit questions and prior authorization coordination via Provider Services (Commercial, including State Health Plan)	View source

Fax

11 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
919-287-8708	Appeals Disputes	Commercial	N/A	Fax appeals/disputes for billing and coding denials. - Billing and coding denials	View source
919-287-8709	Appeals Disputes	Commercial	N/A	Fax appeals/disputes for medical necessity and administrative denials. - Medical necessity and administrative denials	View source
844-451-2792	Medical Management	Medicaid	N/A	Healthy Blue NC Care Management services fax for Medicaid members	View source
800-795-9403	Pharmacy	Commercial	N/A	Prescription drug nonformulary exception or prior authorization request fax for Blue Cross NC members	View source
813-751-3760	Prior Authorization	Commercial	N/A	Avalon Medical Management Department fax for lab prior authorization requests	View source
844-429-9636	Prior Authorization	Medicaid	N/A	Healthy Blue NC (Medicaid) outpatient behavioral health prior authorization fax	View source
844-439-3574	Prior Authorization	Medicaid	N/A	Healthy Blue NC (Medicaid) inpatient behavioral health prior authorization fax	View source
844-451-2694	Prior Authorization	Medicaid	N/A	Healthy Blue NC (Medicaid) continued stay requests/discharge planning notifications/updates	View source
855-817-5788	Prior Authorization	Medicaid	N/A	Healthy Blue NC (Medicaid) inpatient medical prior authorization fax	View source
919-765-2081	Prior Authorization	Commercial	N/A	Pre-certification and prior approval	View source
919-765-4349	Provider Services	Commercial	N/A	Provider Services / Provider Networks fax (including Dental Blue contact)	View source

Mailing Addresses

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Blue Cross NC, Provider Appeals Department, PO Box 2291, Durham, NC 27702-2291	Appeals Disputes, Provider Services	Commercial	N/A	Mail appeals/disputes for billing and coding denials. - Billing and coding denials \| Provider Services / Provider Networks mailing address (also listed in Annual Provider Update)	View source
Blue Cross NC, PO Box 35, Durham, NC 27702	Claims Submission	Commercial	N/A	Print, complete, and mail paper claim form. - Commercial claims	View source

Email

2 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
credentialing@bcbsnc.com	Credentialing Enrollment	Commercial	N/A	Credentialing Department contact for practitioners	View source
providerupdates@BCBSNC.com	Provider Services	Commercial	N/A	Provider Networks / Provider Services general contact; also listed for Dental Blue providers	View source

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Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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