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    OpenPayerToolsPayer Contact DirectoryBlue Cross Blue Shield of Massachusetts

    Blue Cross Blue Shield of Massachusetts Contact Directory

    29 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    16 rows

    ContactPurposeLine of BusinessHoursNotesSource
    617-246-4281Behavioral HealthAllN/AAutism treatment services, including ABA requests. - Autism treatment services, including ABA requestsView source
    800-524-4010Behavioral HealthAllN/ABehavioral health authorizations. - Behavioral health authorizationsView source
    888-376-0627Behavioral HealthAllN/AInpatient acute psychiatric, detoxification and residential treatment requests. - Inpatient acute psychiatric, detoxification and residential treatment requestsView source
    888-376-0679Behavioral HealthAllN/AIntensive outpatient / partial hospitalization requests. - Intensive outpatient / partial hospitalization requestsView source
    888-608-3693Behavioral HealthAllN/ABCBSMA employees behavioral health/substance use authorizations and referrals. - BCBSMA employeesView source
    1-800-771-4097, Option 2DentalAllN/ADental provider option line. - Option 2 from dental provider servicesView source
    800-882-1178DentalAllN/ADental Provider Services. - Dental providersView source
    800-366-7778PharmacyAllN/AMedication prior authorization phone line. - Medication prior authorizationView source
    800-583-6289PharmacyAllN/APharmacy pre-authorization submission. - Pharmacy pre-authorizationView source
    866-745-1783Prior AuthorizationAllN/ACarelon phone for genetic testing, high-technology radiology, outpatient cancer care, and sleep-related service authorizations when Carelon manages the request. - Carelon Medical Benefits Management delegated requestsView source
    800-327-6716Prior AuthorizationCommercialN/AMedical pre-authorizations and referrals, except chiropractic, genetic testing, high-technology radiology, sleep study. - Medical pre-authorizations and referralsView source
    800-327-6713Prior AuthorizationAllN/AOral surgery prior authorization phone line. - Oral surgeryView source
    800-222-7620Prior AuthorizationMedicareN/AMedical pre-authorizations and referrals, except chiropractic, genetic testing, high-technology radiology, sleep study. - Medicare Advantage membersView source
    800-451-8123Provider ServicesAllProvider services normal hours: Mon, Tues, Wed, Fri 8:30 a.m. - 4:30 p.m.; Thurs 9:30 a.m. - 4:30 p.m.Provider Service general line for hospitals. - HospitalsView source
    800-451-8124Provider ServicesAllProvider services normal hours: Mon, Tues, Wed, Fri 8:30 a.m. - 4:30 p.m.; Thurs 9:30 a.m. - 4:30 p.m.Provider Service general line for ancillary providers. - Ancillary providersView source
    800-882-2060Provider ServicesAllProvider services normal hours: Mon, Tues, Wed, Fri 8:30 a.m. - 4:30 p.m.; Thurs 9:30 a.m. - 4:30 p.m.Provider Service general line for physicians. - PhysiciansView source

    Fax

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    617-246-7168Appeals DisputesCommercialN/AMedical appeals fax (listed with medical appeals mailing info)View source
    617-246-4287Behavioral HealthAllN/ABehavioral health and substance use authorizations fax. - Behavioral health and substance use authorizationsView source
    888-641-5355PharmacyAllN/AAuthorization fax for professionally administered medications including buy and bill. - Professionally administered medications including buy and billView source
    800-583-6289PharmacyAllN/APharmacy pre-authorization fax submission. - Pharmacy pre-authorizationView source
    617-246-4013PharmacyAllN/ABCBSMA employees fax for medication prior authorization. - BCBSMA employeesView source
    866-303-5749Prior AuthorizationAllN/ACarelon secure fax for genetic testing, high-technology radiology, outpatient cancer care, and sleep-related service authorizations when Carelon manages the request. - Carelon Medical Benefits Management delegated requestsView source
    888-282-1315Prior AuthorizationAllN/AOral surgery prior authorization fax line. - Oral surgeryView source

    Mailing Addresses

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Blue Cross Blue Shield of MA, [Medical appeals address as listed on page], PO Box 986065, Boston, MA 02298Appeals DisputesCommercialN/AMedical appeals mailing address from Reviews & Appeals page | Alternate description of same medical appeals address | Medical appeals mailing address used in provider appeal instructions - Medical appeals | Medical appeals and clinical documentation | Medical provider appeals and claim review documentationView source
    Blue Cross Blue Shield of Massachusetts, Process Control, PO Box 986010, Boston, MA 02298Appeals DisputesCommercialN/ADental appeals mailing address | Dental appeals mailing address from Reviews & Appeals page - Dental appealsView source
    Blue Cross Blue Shield Process Control, PO Box 986005, Boston, MA 02298Claims SubmissionCommercialN/APaper dental claims (ADA 2019 form)View source
    Blue Cross Blue Shield of MA Data Capture, PO Box 986020, Boston, MA 02298Claims SubmissionCommercialN/AAddress for replacement (corrected) professional claims - 1500 replacement claim | Paper professional claims (CMS-1500 form)View source
    Blue Cross Blue Shield of MA Data Capture, PO Box 986015, Boston, MA 02298Claims SubmissionCommercialN/AAddress for replacement (corrected) institutional claims - UB-04 replacement claim | Paper institutional claims (UB-04 form)View source

    Email

    1 rows

    ContactPurposeLine of BusinessHoursNotesSource
    HMMAuthorizationManager@bcbsma.com or MSKInterqual@bcbsma.comPrior AuthorizationAllN/AAuthorization Manager email; for musculoskeletal requests, use MSKInterqual email. - Authorization Manager HMMAuthorizationManager and musculoskeletal requestsView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Blue Cross Blue Shield of Massachusetts

    • All Blue Cross Blue Shield Of Massachusetts policy updates

    More from Blue Cross Blue Shield of Massachusetts

    • All Blue Cross Blue Shield Of Massachusetts policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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