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    OpenPayerToolsPayer Contact DirectoryBlue Cross Blue Shield of Louisiana

    Blue Cross Blue Shield of Louisiana Contact Directory

    19 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Sep 2, 2026 from the payer's published directories.

    Phone

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-991-5638Behavioral HealthCommercialN/ABehavioral health authorizations and management are delegated to Lucet per the BCBSLA Professional Provider Office Manual reference section. - Behavioral health services – Lucet delegated behavioral health management for Louisiana Blue commercial/HMO plansView source
    800-272-3029DentalCommercialN/ADental network manual identifies this number for FEP Preferred dental claims questions. - FEP Preferred dental – claims questions (United Concordia Service Unit)View source
    866-445-5338DentalCommercialN/ADental network manual instructs providers to contact United Concordia for Advantage Plus and Advantage Plus 2.0 dental claims questions. - Advantage Plus and Advantage Plus 2.0 dental plans – claims questions (United Concordia delegated dental administrator)View source
    866-455-8416Medical ManagementCommercialN/ADelegated UM/medical management vendor; listed with other authorization phone numbers in the Professional Provider Office Manual reference section. - Carelon delegated utilization management for selected services for Louisiana Blue commercial/HMO plansView source
    800-523-6435Prior AuthorizationCommercialN/ABCBSLA main provider authorizations line; current medical management materials emphasize use of online Authorizations application and note that phone/fax are generally not accepted except for specified exceptions. - Louisiana Blue / BCBSLA commercial and HMO plans – general medical authorizationsView source
    800-922-8866Provider Services, GeneralAllN/ACustomer Care Center (providers are instructed to call for questions including claims filing limits) | Customer Care Center phone referenced with IVR navigation and provider communicationsView source
    866-508-7145Provider Services, Medical ManagementMedicareN/ABlue Advantage Medicare Advantage provider quick reference guide main provider services line; referenced for multiple functions including medical management. | Blue Advantage Request for Prior Authorization Form – contact number for Medical Management regarding prior authorization form/questions. - Blue Advantage (Medicare Advantage) – general provider services and medical management inquiries | Blue Advantage (Medicare Advantage) – Medical Management department for authorization and utilization management questionsView source

    Fax

    7 rows

    ContactPurposeLine of BusinessHoursNotesSource
    225-298-1635Appeals DisputesAllN/AAdministrative appeals and grievances faxView source
    225-298-7035Appeals DisputesAllN/AProvider disputes faxView source
    318-812-6249Prior AuthorizationMedicareN/ABlue Advantage Provider Quick Reference Guide – fax for behavioral health outpatient authorization requests to Blue Advantage Authorizations Department. - Blue Advantage (Medicare Advantage) – behavioral health outpatient authorizations to Blue Advantage Authorizations DepartmentView source
    318-812-6265Prior AuthorizationMedicareN/ABlue Advantage Provider Quick Reference Guide – fax for home health authorization requests to Blue Advantage Authorizations Department. - Blue Advantage (Medicare Advantage) – home health services authorizations to Blue Advantage Authorizations DepartmentView source
    800-586-2299Prior AuthorizationCommercialN/AListed as BCBSLA Authorizations Department fax; more recent medical management documents state Blue Cross no longer accepts authorization requests via phone or fax except for limited exceptions, but this fax still appears on the 2025 authorization form and reference section. - Louisiana Blue / BCBSLA commercial and HMO plans – general medical authorizationsView source
    877-528-5816Prior AuthorizationMedicareN/ABlue Advantage Provider Quick Reference Guide – fax for outpatient medical authorization requests to Blue Advantage Authorizations Department. - Blue Advantage (Medicare Advantage) – outpatient medical authorizations to Blue Advantage Authorizations DepartmentView source
    877-528-5818Prior AuthorizationMedicareN/ABlue Advantage Provider Quick Reference Guide – fax for inpatient authorization requests to the Blue Advantage Authorizations Department. - Blue Advantage (Medicare Advantage) – inpatient medical authorizations to Blue Advantage Authorizations DepartmentView source

    Mailing Addresses

    3 rows

    ContactPurposeLine of BusinessHoursNotesSource
    BCBSLA - Provider Disputes, P.O. Box 98021, Baton Rouge, LA 70898-9021Appeals DisputesAllN/AProvider disputes mailing addressView source
    Blue Cross and Blue Shield of Louisiana, Appeals and Grievance Coordinator, P.O. Box 98045, Baton Rouge, LA 70898-9045Appeals DisputesAllN/AAdministrative appeals and grievances mailing addressView source
    BLUE CROSS AND BLUE SHIELD OF LOUISIANA, CLAIMS PROCESSING, P.O. BOX 98029, BATON ROUGE, LA 70898-9029Claims SubmissionAllN/APaper claims mailing address (Louisiana Blue commercial and other plans as indicated on claim form)View source

    Email

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    EDIServices@bcbsla.comEdi Electronic ClaimsAllN/AEDI Services support emailView source
    communications@lablue.comGeneralAllN/AEmail for provider communications referenced with IVR navigation guideView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Blue Cross Blue Shield of Louisiana

    • All Blue Cross Blue Shield Of Louisiana policy updates

    More from Blue Cross Blue Shield of Louisiana

    • All Blue Cross Blue Shield Of Louisiana policy updates

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    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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