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    OpenPayerToolsPayer Contact DirectoryBlue Cross Blue Shield of Kansas

    Blue Cross Blue Shield of Kansas Contact Directory

    21 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    12 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-952-5906Behavioral HealthAllN/AAssistance with all inpatient mental health stays prior authorizationView source
    785-291-4135Credentialing EnrollmentAllHotline Hours: Monday-Wednesday and Friday 8:00 a.m.–4:30 p.m.Provider network operations hotline (Topeka) for credentialing, enrollment, and contractingView source
    800-432-3587Credentialing EnrollmentAllHotline Hours: Monday-Wednesday and Friday 8:00 a.m.–4:30 p.m.Provider network operations hotline for credentialing, enrollment, and contractingView source
    800-432-3990Eligibility Benefits, Prior Authorization, Provider ServicesAllN/AGeneral provider customer service – eligibility, benefits, and claims status per professional providers important contact information | General prior authorization and pre-certification assistance for providers | Customer Service Center phone for provider inquiriesView source
    785-291-4180Eligibility Benefits, Provider ServicesAllN/AGeneral provider customer service – eligibility, benefits, and claims status per professional providers important contact information | Customer Service Center phone for provider inquiries (Topeka)View source
    800-240-0577Medical ManagementAllN/AProvider Services (general provider service line)View source
    800-325-6201Medical ManagementAllN/APrior Authorization / Utilization Management / Care TransitionView source
    800-331-0192Medical ManagementAllN/AAfter Hours Utilization Management / Care TransitionView source
    800-424-1713PharmacyAllN/APrime Therapeutics is the PBM for certain prescription prior authorizations as described in BCBSKS communication. - Prime Therapeutics Medical Pharmacy Solutions team phone for medical benefit drug prior authorizations for in-scope drugsView source
    800-782-4437Prior Authorization, Medical ManagementAllN/AAssistance with home health and hospice services prior authorization | General assistance line referenced for home health, hospice, and inpatient medical staysView source
    785-291-8130Provider ServicesAllN/AProvider Network Solutions / Provider Relations phone per professional providers important contact informationView source
    800-346-2227Provider ServicesAllN/AProvider Network Solutions / Provider Relations phone per professional providers important contact informationView source

    Fax

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    785-290-0734Credentialing EnrollmentAllN/AProvider network operations faxView source
    785-290-0711Eligibility Benefits, Prior Authorization, Provider ServicesAllN/AFax for written inquiries and predeterminations (provider customer service) per professional providers important contact information | Fax to submit prior authorization request forms | Fax for written inquiries and predeterminationsView source
    785-290-0783Eligibility Benefits, Provider ServicesAllN/AFax for all other provider customer service faxes per professional providers important contact information | Fax for all other provider correspondenceView source
    800-976-2794Medical ManagementAllN/AProvider Services faxView source
    877-218-9089Medical ManagementAllN/APrior Authorization / Utilization Management / Care Transition faxView source

    Mailing Addresses

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Blue Cross and Blue Shield of Kansas, Attention: Prior Authorization, P.O. Box 238, Topeka, KS 66601-1238Prior AuthorizationAllN/AMailing address for Prior Authorization departmentView source
    Blue Cross and Blue Shield of Kansas, Provider Network Solutions, 1133 SW Topeka Blvd, Topeka, KS 66629-0001Provider Services, Claims Submission, GeneralAllN/ALocation address for Provider Network Solutions / Provider Relations per professional providers important contact information | General paper claims filing address – "File claims to" per Claims Payment Policies and Practices page (use for BCBSKS paper claims unless plan-specific instructions state otherwise) | General BCBSKS mailing address as listed on Provider Network Solutions contact pageView source

    Email

    2 rows

    ContactPurposeLine of BusinessHoursNotesSource
    providers@bcbsks.comCredentialing EnrollmentAllN/AEmail delivery to this address is not secure. - Provider network operations email contactView source
    csc@bcbsks.comEligibility Benefits, Prior Authorization, Provider ServicesAllN/ACustomer service email for written provider inquiries per professional providers important contact information | Email for submitting prior authorization forms and related correspondence (email delivery not secure) | Customer Service Center email (email delivery not secure) for provider inquiries including written inquiries and predeterminationsView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Blue Cross Blue Shield of Kansas

    • All Blue Cross Blue Shield Of Kansas policy updates

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    • All Blue Cross Blue Shield Of Kansas policy updates

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    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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