Blue Cross Blue Shield of Arizona Contact Directory

22 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

10 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
888-693-3211	Dental	Medicaid	N/A	Dental department / dental prior authorization contact – Health Choice Arizona dental	View source
844-995-2583	Eligibility Benefits	Commercial	N/A	Provider Assistance team for eligibility and benefits inquiries.	View source
800-322-8670	Prior Authorization	Medicaid	N/A	Medical prior authorization – Medicaid / Health Choice Arizona providers	View source
602-864-4231	Provider Services	Commercial	N/A	Provider Relations contact phone (extension). - Provider Relations	View source
602-864-4844	Provider Services	Commercial	N/A	Provider portal support phone line. - Provider portal support	View source
800-232-2345	Provider Services	Commercial	N/A	Toll-free provider assistance line for eligibility, benefits, claims questions, etc.	View source
800-232-2345 ext. 4231	Provider Services	Commercial	N/A	Toll-free Provider Relations contact line (extension). - Provider Relations	View source
800-650-5656	Provider Services	Commercial	N/A	Toll-free provider portal support line. - Provider portal support	View source
Fax: 480-303-4433	Provider Services	Medicare	N/A	Network Services contact for Health Choice Pathway provider relations. - Health Choice Pathway Network Services – Maricopa and Pinal Counties	View source
602-864-4320	Provider Services, Medical Management	All	N/A	General provider assistance line for eligibility, benefits, claims questions, etc. - Urgent assistance with prior authorization – Utilization Management phone for providers	View source

Fax

5 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
480-350-2217	Dental	Medicaid	N/A	Dental specialty / prior authorization request fax – Health Choice Arizona dental	View source
888-693-3210	Dental	Medicaid	N/A	Dental department fax – Health Choice Arizona dental	View source
855-432-2494	Prior Authorization	Medicaid	N/A	Medical referral fax line – Medicaid / Health Choice Arizona providers	View source
877-422-8120	Prior Authorization	Medicaid	N/A	Medical prior authorization fax – Medicaid / Health Choice Arizona providers	View source
877-422-8130	Prior Authorization	Medicaid	N/A	Pharmacy prior authorization fax line – Medicaid / Health Choice Arizona providers	View source

Mailing Addresses

3 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Blue Cross Blue Shield of Arizona Health Choice Pathway, Attn: Reimbursement Services, P.O. Box 52033, Phoenix, AZ 85072-2033	Claims Submission, Appeals Disputes	Medicare, Medicaid	N/A	Mailing address for paper claims for BCBSAZ Health Choice Pathway (Medicare). \| Mailing address for paper claims for BCBSAZ Health Choice (Medicaid). \| Mailing address for provider appeals for BCBSAZ Health Choice Pathway (Medicare). - Health Choice Pathway paper claims \| BCBSAZ Health Choice Medicaid paper claims \| Health Choice Pathway provider appeals	View source
Blue Cross Blue Shield of Arizona, Attn: Provider Partnerships-S102, P.O. Box 13466, Phoenix, AZ 85002	Provider Services	Commercial	N/A	Mailing address for Provider Partnerships / Provider Relations office, not specifically a claims address. - Provider Partnerships-S102	View source
Blue Cross Blue Shield of Arizona Health Choice Pathway, Attention: HCP Network Services, 8220 N. 23rd Ave., Phoenix, AZ 85021	Provider Services, Dental, General	Medicare, Medicaid, Commercial	N/A	Network Services mailing address for Health Choice Pathway (provider relations). \| Office location for Blue Cross Blue Shield of Arizona. - Health Choice Pathway Network Services – Maricopa and Pinal Counties \| Dental prior authorization mailing address – Health Choice Arizona dental \| Office location	View source

Email

4 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
HCHdentaldeptHCA@azblue.com	Dental	Medicaid	N/A	Dental prior authorization requests – Medicaid / Health Choice Arizona providers	View source
ProviderHelp@azblue.com	Eligibility Benefits, Provider Services	All	N/A	General provider assistance email for eligibility and benefits inquiries. - General provider support, eligibility/benefits and other provider resource questions	View source
UtilMgmt@azblue.com	Medical Management	Commercial	N/A	Clinical Support team for 24/7 urgent treatment needs. - 24/7 urgent treatment needs	View source
eSolutions@azblue.com	Provider Services	Commercial	N/A	Provider portal support. - Provider portal support	View source

Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

More from Blue Cross Blue Shield of Arizona

All Blue Cross Blue Shield Of Arizona policy updates

Go deeper

Explore OpenPayer Data

Contact details are one slice of what OpenPayer tracks per payer. Browse the full health insurance payer directory for plan profiles and market data, or follow payer policy changes in the live policy feed.

Toolbox

More OpenPayer Tools

Sources

Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

Published by

Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.