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    OpenPayerToolsPayer Contact DirectoryBlue Cross Blue Shield of Alabama

    Blue Cross Blue Shield of Alabama Contact Directory

    27 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

    Last verified Aug 25, 2026 from the payer's published directories.

    Phone

    11 rows

    ContactPurposeLine of BusinessHoursNotesSource
    800-292-8868Appeals DisputesCommercialN/ANumber referenced on an appeals form for appointing an authorized representative. - Phone to request Authorized Representative form for appealsView source
    205-985-4452Behavioral HealthCommercialN/APAC/Psych – behavioral health precertification; Birmingham areaView source
    800-548-9859Behavioral HealthCommercialN/APAC/Psych – behavioral health precertification; outside BirminghamView source
    Customer Service phone number as listed on page (number present but not fully visible in retrieved snippet).Claims StatusMedicareN/ADescribed on Medicare appeals/contact content as customer service; may be used for Medicare claims/appeals questions. - Customer Service for Medicare-related inquiries including claims and appealsView source
    205-988-2213Eligibility BenefitsAllN/AInteractive Voice Response (IVR) for eligibility, benefits, and related automated provider inquiriesView source
    800-648-9807Eligibility BenefitsAllN/AInteractive Voice Response (IVR) for eligibility, benefits, and related automated provider inquiries (toll-free)View source
    800-551-2294Prior AuthorizationCommercialN/APrecertification – State of Alabama (Group 13000)View source
    800-248-2342Prior AuthorizationCommercialN/APAC/PMD – medical precertification; outside BirminghamView source
    205-988-2245Prior AuthorizationCommercialN/APAC/PMD – medical precertification; Birmingham areaView source
    866-904-4130Provider ServicesMedicareN/AProvider Solutions Center toll-free number for Blue Advantage (Medicare Advantage) participation and program questionsView source
    205-220-6765Provider Services, Credentialing EnrollmentMedicare, CommercialN/ATelephone contact for Provider Credentialing for Blue Advantage program | Provider enrollment and credentialing IVRView source

    Fax

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    205-220-9562Appeals DisputesCommercialN/AFax for provider post-service appeals to Blue Cross and Blue Shield of AlabamaView source
    205-220-6857Behavioral HealthCommercialN/APAC/Psych Fax Number – behavioral healthView source
    205-220-9545Credentialing EnrollmentMedicareN/AFax for Provider Credentialing for Blue Advantage programView source
    205-220-2984GeneralAllN/AFax for Compliance Office / 1557 grievancesView source
    205-220-9560Medical ManagementCommercialN/AMedical Review FaxView source

    Mailing Addresses

    6 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Blue Cross and Blue Shield of Alabama, P.O. Box 10401, Birmingham, AL 35202Appeals DisputesMedicareN/AClaims and appeals mailing address for Federal Employee Program administered by Blue Cross and Blue Shield of AlabamaView source
    Blue Cross and Blue Shield of Alabama Appeals, Post Office Box 10408, Birmingham, AL 35202-0408Appeals DisputesCommercialN/AProvider post-service appeal correspondence for Blue Cross and Blue Shield of AlabamaView source
    Blue Cross and Blue Shield of Alabama, Attention: Customer Service Appeals, P.O. Box 12185, Birmingham, AL 35202-2185Appeals DisputesCommercialN/ACustomer Service Appeals mailing address (member appeal form, may be used for appeal-related correspondence)View source
    Blue Cross and Blue Shield of Alabama, 450 Riverchase Parkway East, Birmingham, Alabama 35244-2858Claims Submission, GeneralAllN/ACorporate office physical and mailing address. - Paper claims forms with attached itemized bill for Blue Cross and Blue Shield of Alabama members | General Blue Cross mailing address cited on Medicare contact page | Corporate office address for Blue Cross and Blue Shield of AlabamaView source
    Blue Cross and Blue Shield of Alabama, Attention: Provider Credentialing, Post Office Box 362142, Birmingham, Alabama 35236-2142Credentialing EnrollmentAllN/AMailing address for Provider Credentialing / Blue Advantage accreditation documentation and network interest applications | Mailing address for Credentialing/Provider Data (add locations, new providers, recredentialing)View source
    Blue Cross and Blue Shield of Alabama, Birmingham Service Center, Compliance Office, 450 Riverchase Parkway East, Birmingham, AL 35244, Attn: 1557 Compliance CoordinatorGeneralAllN/ACompliance Office mailing address for Section 1557 grievancesView source

    Email

    5 rows

    ContactPurposeLine of BusinessHoursNotesSource
    Addlocappl@bcbsal.orgCredentialing EnrollmentAllN/AUsed for specific credentialing workflows. - Email for Add New Location applicationsView source
    [email address redacted in snippet]Credentialing EnrollmentCommercialN/AFor provider credentialing inquiries - Email CredentialingView source
    Recredappl@bcbsal.orgCredentialing EnrollmentAllN/AUsed for specific credentialing workflows. - Email for Recredentialing applicationsView source
    Newprovappl@bcbsal.orgCredentialing EnrollmentAllN/AUsed for specific credentialing workflows. - Email for New Provider applicationsView source
    1557Grievance@bcbsal.orgGeneralAllN/AEmail for Compliance Office / 1557 grievancesView source

    Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

    More from Blue Cross Blue Shield of Alabama

    • All Blue Cross Blue Shield Of Alabama policy updates

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    • All Blue Cross Blue Shield Of Alabama policy updates

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    Sources

    Where this data comes from

    Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

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