BeneCare Dental Plans Contact Directory
16 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
7 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 800-995-9943 | Credentialing Enrollment | All | N/A | Provider Relations Hotline – for participating dentist inquiries and becoming a BeneCare participating dentist | View source |
| 844-MH-DENTL (844-643-3685) | General | Medicaid | N/A | Customer Service line published in the quick reference directory for provider and member use; used here only because the source labels it as provider & member. - Customer Service (Provider & Member) | View source |
| 800-445-6665 | General | All | N/A | Sales – BeneCare Dental Plans | View source |
| 888-445-6665 | Prior Authorization | Medicaid | N/A | CT Medicaid – emergency prior authorization review and provider relations questions for CTDHP/BeneCare | View source |
| 844-MASSDHP (844-627-7347) | Provider Services | Medicaid | N/A | Provider relations contact listed in the quick reference directory. - Provider Relations | View source |
| 800-843-4727 | Provider Services | All | N/A | Professional Relations / Client Services – general provider assistance and support | View source |
| 844-643-3685 | Provider Services | Medicaid | N/A | MassHealth Dental Program – provider relations and general dental questions; BeneCare is the TPA handling claims and prior authorizations | View source |
Fax
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 833-627-7347 | Claims Submission | Medicaid | N/A | MassHealth Dental Program – fax number for submitting dental claims and prior authorization requests when portal submission is not possible | View source |
| 833-MASSDHP (833-627-7347) | General | Medicaid | N/A | Toll-free fax listed in the quick reference directory. - Toll Free Fax | View source |
Mailing Addresses
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| MassHealth Dental Program Claims, c/o BeneCare Dental Plans, P.O. Box 631, Worcester, MA 01613 | Claims Submission | Medicaid | N/A | Paper claims mailing address for MassHealth Dental Program claims. - MassHealth Dental Program – paper claims address (also referenced in BeneCare & MassHealth Dental update) | MassHealth Dental Program | MassHealth Dental Program – paper dental claims submission address, delegated to BeneCare Dental Plans | View source |
| Orthodontic Case Review, C/O BeneCare Dental Plans, 195 Scott Swamp Road, Suite 101, Farmington, CT 06032 | Prior Authorization | Medicaid | N/A | CT Medicaid – prior authorization for orthodontic treatment requests | CT Medicaid – Orthodontic prior authorization requests (CTDHP / BeneCare) | View source |
| CT Medicaid Prior Authorizations, C/O Benecare, PO Box 40109, Philadelphia, PA 19106-0109 | Prior Authorization | Medicaid | N/A | CT Medicaid – prior authorization and post-procedure authorizations requests for non-orthodontic services | View source |
| CT Medicaid Prior Authorizations, c/o Dental Benefit Management/BeneCare, 555 City Ave East, Suite 600, Bala Cynwyd, PA 19004 | Prior Authorization, General | All | N/A | CT Medicaid – prior authorization and post procedure review for non-orthodontic services (Dental Benefit Management/BeneCare) | CT Medicaid – Medicaid prior authorizations (alternate address listed in CTDHP Provider Manual) | Corporate / administrative address for BeneCare Dental Plans | View source |
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| EDI@massdhp.com | Claims Submission | Medicaid | N/A | MassHealth Dental Program – EDI team email for batch claims submission assistance (delegated arrangement involving BeneCare) | View source |
| ProviderRequests@massdhp.com | Claims Submission, Provider Services | Medicaid | N/A | MassHealth Dental Program – secure email connection request for claims submission when fax or portal are unavailable | MassHealth Dental Program – provider requests and inquiries related to dental claims and prior authorizations | View source |
| ProviderRelations@massdhp.com | Provider Services | Medicaid | N/A | Provider relations email listed in the quick reference directory. - Provider Relations | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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