Baylor Scott & White Health Plan Contact Directory

18 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.

Last verified Aug 25, 2026 from the payer's published directories.

Phone

11 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
844-436-8781	Behavioral Health	Medicaid	N/A	RightCare Medicaid behavioral health crisis line - RightCare Medicaid – behavioral health crisis line	View source
855-897-4448	Behavioral Health	Medicaid	N/A	RightCare Medicaid product; Behavioral Health Service Coordinator line - RightCare Medicaid – mental health and substance abuse services coordination	View source
866-384-3488	Claims Status	All	N/A	FOR PROVIDERS – claims-related fax/phone listed with electronic/paper claims info (TRS booklet)	View source
833-502-3340	Pharmacy	Medicare	N/A	Capital Rx processes prior authorization & exception requests for prescription drug benefit for Medicare plans - Medicare – pharmacy prior authorization and exceptions	View source
833-434-0563	Pharmacy	All	N/A	Listed on Pharmacy Resources page in association with Capital Rx prior authorization information; context indicates pharmacy-related support - Additional Capital Rx contact (pharmacy benefit support)	View source
833-502-3339	Pharmacy	Commercial	N/A	Capital Rx processes prior authorization & exception requests for prescription drug benefit on behalf of Scott and White Health Plan / Baylor Scott & White Health Plan - Individual & Group plans – pharmacy prior authorization and exceptions	View source
254-298-3088	Prior Authorization	All	N/A	Health Services Division for medical and behavioral health prior authorization; after-hours urgent admissions or if online/fax submission is not possible - Medical and Behavioral Health Services prior authorization and peer-to-peer requests	View source
888-316-7947	Prior Authorization	All	N/A	Health Services Division for medical and behavioral health prior authorization; after-hours urgent admissions or if online/fax submission is not possible - Medical and Behavioral Health Services prior authorization and peer-to-peer requests	View source
800-321-7947	Provider Services	All	N/A	Customer Advocacy / general assistance per provider training materials	View source
800-655-7947	Provider Services	Medicare	N/A	Provider Service Center – claim review requests and provider assistance for Baylor Scott & White Health Employee Plan claims	View source
844-633-5325	Provider Services, General	All	N/A	General provider contact; page labeled Contact Us - Baylor Scott & White Health Plan - Provider Service Center – provider claim review requests and general provider assistance for Commercial claims \| Provider Services / general provider inquiries	View source

Fax

1 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
800-626-3042	Claims Status, Prior Authorization, General	All	N/A	Health Services Division prior authorization fax \| General provider fax listed on Contact Us - Baylor Scott & White Health Plan - FOR PROVIDERS – fax listed with electronic/paper claims info (TRS booklet) \| Medical and Behavioral Health Services prior authorization requests \| Provider Services / general provider fax	View source

Mailing Addresses

6 rows

Contact	Purpose	Line of Business	Hours	Notes	Source
Baylor Scott & White Health Plan, ATTN: Claims Review Dept., P.O. Box 840523, Dallas, TX 75284-0523	Appeals Disputes, Claims Submission	Commercial	N/A	Claims refunds address – use for refund-related correspondence \| Alternative paper claims address / claims department (some references list this for claims)	View source
Baylor Scott & White Health Plan, c/o Smart Data Solutions, 960 Blue Gentian Road, Eagan, MN 55121-1500	Claims Submission	Commercial	N/A	Certified paper claims address – send certified paper claims only	View source
RightCare from Scott and White Health Plan, Attn: Claims, P.O. Box 211342, Eagan, MN 55121-1342	Claims Submission	Medicaid	N/A	RightCare from Scott and White Health Plan – paper claims address	View source
Scott & White Health Plan, ATTN: Claims Department, PO Box 21800, Eagan, MN 55121-0800	Claims Submission	All	N/A	SeniorCare / Medicare-related orientation – paper claims address	View source
Baylor Scott & White Health Plan, ATTN: Claims Review Dept., P.O. Box 211342, Eagan, MN 55121-1342	Claims Submission, Appeals Disputes	All	N/A	Paper claims address – Baylor Scott & White Health Plan (Commercial and general plan materials) \| Mail redetermination or request for adjustment (claim appeals/adjustments) \| Baylor Scott & White Health Plan (Commercial/employee plan and other lines) – paper claims address per provider reference guide	View source
Capital Rx, Attn: Prior Authorization Dept., 9450 SW Gemini Drive, No. 87234, Beaverton, OR 97008	Pharmacy	All	N/A	Capital Rx Prior Authorization Department mailing address for prescription drug benefit PA requests - Mail-in pharmacy prior authorization requests	View source

Trek Health ingests and normalizes Transparency in Coverage data and payer policy updates to give provider organizations a clear view of how commercial reimbursement behaves across markets, payers, and services. Our platform transforms raw payer disclosures into structured intelligence that supports contract evaluation, payer negotiations, and service line strategy. By combining market benchmarks with ongoing policy visibility, Trek helps teams identify variability, risk, and opportunity in commercial reimbursement. The result is faster insight, stronger negotiating positions, and more informed financial decisions.

More from Baylor Scott & White Health Plan

Go deeper

Explore OpenPayer Data

Contact details are one slice of what OpenPayer tracks per payer. Browse the full health insurance payer directory for plan profiles and market data, or follow payer policy changes in the live policy feed.

Toolbox

More OpenPayer Tools

Sources

Where this data comes from

Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.

Published by

Trek Health powers OpenPayer with a leading commercial payer intelligence platform, seamlessly converting fragmented payer data into actionable insights for provider organizations.