Banner|Aetna Contact Directory
9 contact channels across 3 types (Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Sep 2, 2026 from the payer's published directories.
Phone
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| toll-free behavioral health number on member ID card | Behavioral Health | Commercial | N/A | Behavioral health contact listed in the member disclosure; provider-facing only if no other number is listed. - behavioral health number on ID card; no other number listed | View source |
| 855-582-2025 | Prior Authorization | Commercial | N/A | Used for precertification/preauthorization requests; the source describes this as the precertification department contact. - urgent requests | View source |
| number on back of member ID card | Provider Services | Commercial | N/A | Provider Service Center number is indicated as the contact point for disputes and appeals; providers are instructed to use the number on the back of the member ID card - Provider Service Center – providers are instructed to call the number shown on the back of the member’s ID card for disputes and appeals | View source |
| phone number on the back of the member’s ID card | Provider Services | Commercial | N/A | Provider Service Center contact is referenced, but the source says to use the phone number on the back of the member's ID card; no provider-specific number is published on the page. - provider disputes; phone number not published on source page | View source |
Fax
4 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 866-455-8650 | Appeals Disputes | Commercial | N/A | Provider disputes – fax request as described in dispute and appeals process | View source |
| 855-330-1716 | Prior Authorization | Commercial | N/A | Used for precertification/preauthorization requests; the source describes this as the precertification department fax. - urgent requests | View source |
| 480-977-6116 | Prior Authorization, Medical Management | Commercial | N/A | Prior authorization form; fax completed form to this number. | Banner Aetna provider prior authorization form fax. - all outpatient services and elective inpatient surgery/procedures | prior authorization form for medical services | View source |
| 480-977-6133 | Prior Authorization, Medical Management | Commercial | N/A | Prior authorization form; fax completed form to this number. | Banner Aetna provider prior authorization form fax. - acute urgent admit notifications and post acute (SNF/Rehab/LTAC) admissions | acute urgent admit notifications and post acute admissions | View source |
Mailing Addresses
1 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| CVS Health ATTN: Banner|Aetna PA, 1300 E Campbell Road, Richardson, TX 75081 | Prior Authorization, Behavioral Health | Commercial | N/A | Written submissions for precertification/preauthorization requests. - submitting precertification/preauthorization requests in writing | urgent requests or written review requests | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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