Ascension SmartHealth Contact Directory
14 contact channels across 4 types (Email, Fax, Mailing Address, Phone) for claims, prior authorization, provider services, and more.
Last verified Aug 25, 2026 from the payer's published directories.
Phone
7 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 888-492-6811 | Claims Status, Eligibility Benefits | Commercial | 8:00 AM – 7:00 PM (ET) Monday – Friday | SmartHealth claims questions and claim status via ABS | Eligibility and benefits via Automated Benefit Services (ABS) for SmartHealth | View source |
| 888-494-4600 | Eligibility Benefits | Commercial | 8:00 AM – 7:00 PM (ET) Monday – Friday; 24/7 automated system available | 24/7 automated system at separate number for some self-service functions - Automated system for ABS/SmartHealth (some eligibility/claim information) | View source |
| 512-324-2223 | Prior Authorization | Commercial | Monday-Friday 8 a.m. to 6 p.m. EST | Alternative prior authorization phone number shown in the provider manual for some markets. - Some market/provider manual variants list this number alongside 844-217-8191 | View source |
| 844-995-1145 | Prior Authorization | Commercial | Monday-Friday 8 a.m. to 6 p.m. EST | Prior authorization phone listed for Ascension Personalized Care care management. - Ascension Personalized Care | View source |
| 844-217-8191 | Prior Authorization, Medical Management | Commercial | Monday-Friday 8 a.m. to 6 p.m. EST | Prior authorization / utilization management gateway; also described as medical management services in the provider manual. | Listed in provider manual for prior authorization; same function as UM gateway. - Medical Management / UM Gateway | Medical Management Services | View source |
| 855-288-6747 | Provider Services | Commercial | N/A | Ascension Care Management Provider Services additional help line for SmartHealth | View source |
| smarthealth claims/Provider Services main line 888-492-6811 | Provider Services | Commercial | 8:30 AM – 7:00 PM (ET) Monday – Friday | Provider Service (SmartHealth) via ABS/Ascension for SmartHealth plans | View source |
Fax
3 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| 512-380-7507 | Prior Authorization | Commercial | N/A | Prior authorization fax for Ascension Personalized Care. - Ascension Personalized Care | View source |
| 512-380-4253 | Prior Authorization | Commercial | N/A | Fax listed for MAP/charity prior authorization; payer-specific health insurance program, not mainstream commercial plan. - MAP / charity | View source |
| 586-693-4768 | Prior Authorization, Medical Management | Commercial | N/A | Prior authorization fax for medical management. | Medical management prior authorization fax. - Medical Management / UM | Medical Management Services | View source |
Mailing Addresses
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| ABS for SmartHealth, PO Box 37705, Oak Park, MI 48237-7705 | Claims Submission | Commercial | N/A | Paper claims for SmartHealth Ascension network (Tier 1) providers processed by Automated Benefit Services (ABS) | View source |
| Not listed in retrieved sources | General | Commercial | N/A | No provider-facing mailing address for the requested functions appeared in the retrieved sources. - Not provided in retrieved sources | View source |
2 rows
| Contact | Purpose | Line of Business | Hours | Notes | Source |
|---|---|---|---|---|---|
| shp-authorization@ascension.org | Prior Authorization | Commercial | N/A | Prior authorization email for Ascension Personalized Care. - Ascension Personalized Care | View source |
| ACMproviders@ascension.org | Provider Services | Commercial | N/A | Ascension Care Management (ACM) / Provider Services for SmartHealth network changes and general provider questions | View source |
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Sources
Where this data comes from
Every contact in this directory comes from documents the payers publish themselves, such as provider manuals, quick reference guides, and contact pages, and each payer page shows when its contacts were last verified. You can see all of our data sources and how we process them.
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